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Eco-Cool Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The company is not being truthful We leased the home from [redacted] and a few days before we purchase and closed on the home ..in May of the upstairs restroom toilet had a leakThe bottom of the toilet leaked water from it when you would flush [redacted] sent This plumbing company out to fix the the toilet in which we observed his work late that evening - he removed the toilet and went to [redacted] return back to our home and install the new toilet and said it was fixed - after he done this the water leaking stop in which we thought the issue was fix by this company only to find out that he did not fix this by him installing the new toilet the water stop coming out on the bathroom floor - the water was still leaking in the inside in which this cause more of a problemAnd since this company did the job - why not call them back to fix the job correctlyThis company ignore our calls even hung up on us - they schedule to come out to take a look and never showed up and never call back and actually one man states he did know English the second man gave a different phone number to call We took pictures and yes after them treating us like this and hanging up on us we had no other choice but to contact our new homeowners insurance company who then sent out professionals to fix the toilet Now by this company not fixing this right just cause more issues and problems - The toilet was never fix and the water continue to leak in this inside of the walls where the leak could not be seen Please do not close this case

Revdex.com Case #*** Revdex.com:Our contract was with *** *** ** *** we had not direct business with Mr***,however as we told you before we offered to send a licensed plumber to resolve the plumbing issue but Mr*** refused We try to solve this problem in the best way.For the above we consider this case to be closed.Pedro ***Eco-CoolBusiness Hours Mon-Fri am - pmOffice (832)-582-5181 Cell (832)-526-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  The company is not being truthful.  We leased the home from [redacted]  and a few days before we purchase and closed on the home ..in May of 2017  the upstairs restroom toilet  had a leak. The bottom of the toilet leaked water from it when you would flush. [redacted] sent This plumbing company out to fix the the toilet in which we observed his work late that evening - he removed the toilet and went to [redacted] return back to our home and install the new toilet and said it was fixed - after he done this the water leaking stop in which we thought the issue was fix by this company only to find out that he did not fix this by him installing the new toilet  the water stop coming out on the bathroom floor - the water was still leaking in the inside in which this cause more of a problem. And since this company did the job - why not call them back to fix the job correctly. This company ignore our calls even hung up on us - they schedule to come out to take a look and never showed up and never call back and actually one man states he did know English  the second man gave a different phone number to call.  We took pictures and yes after them treating us like this and  hanging up on us we had no other   choice but to contact our new homeowners insurance  company who then sent out professionals to fix the toilet.  Now by this company not fixing this right just cause more issues and problems - The toilet was never fix and the water continue to leak in this inside of the walls where the leak could not be seen.  Please do not close this case.

Sent: Saturday, August 12, 2017 2:11 PMTo: drteamSubject: Revdex.com Case # [redacted]- Eco Cool We were sent to this home by [redacted], we had an minimum allowable to replace the toilet, we sent one of our handyman to replace the toilet on May 22, 2017. The deal...

we had was directly with [redacted] not William [redacted]. We were only approved to do the toilet repairs not the garage ceiling repairs, the garage ceiling was already damaged and had mold prior the installation. After the installation Mr. [redacted] called the main office to let us know that our handyman had done a great job at his home. Days later of this repair he called us to get a quote from us for the garage ceiling damage, but since our contract was with [redacted], and we didn't want to get in trouble with the company we work for. Two months and a couple weeks later after the installation he called us to tell us that the garage ceiling had mold and that there was a leak in his home. My supervisor told him he would have to pay a fee since our one month warranty had passed and our contract was with [redacted] and we had to charge for any repairs that were not involved in the toilet installation.He was very upset and he hang up the phone. We called and offered to send a licensed plumber, but Mr. [redacted] refused, he stated that someone had already fixed his plumbing issue. Thank you,Maria [redacted]Office Assistant

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Address: 6420 Richmond Ave Ste 470, Houston, Texas, United States, 77057-5995

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www.ecocoolhoustontx.com

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