Eco Detail

I bought a G [redacted] "Deal" for a $detailing (for $100) for my H [redacted] Accord I've had better results at the local automated car wash The elements promised that were not delivered include the following: The window edges were not cleaned, the steering column was not dusted, the interior leather and console were only superficially wiped down, the corners of the windshield were not clean, the engine and interior hood were not cleaned at all, the trunk was not vacuumed or cleaned, the wheels were only cleaned at the edges, and spray cleaner was left un-wiped on the leather hood apron Outrageous!

Dear Sir/Madam
Unfortunately, I cannot refund the customer for the service we provided as she purchased the voucher via ***,therefore they can only refund herWe never received any money from herHowever, I can refund the $tip she gave to my employee, if that is her wish; she has though to send me her details in order to do so (address to post a check)Furthermore, in good faith I am prepared to redo her car at no costJust for the record, The product we used for the Health treatment is not ours but *** which has been lab-tested and is harmlessThank you

Nice work! My dad had a older Acura TL which had not been driven in a number of years, and we wanted to get it detailed before trying to sell it The Eco Detail team worked on the car for a number of hours, and the car now looks great inside and out Highly recommended Thanks to Dimitrios, his son and the rest of their staff for a job well done

Dear Sirs,
Our records do not indicate any payment received from *** *** *** paid to Eco Detail so we can issue any refund to herAs the customer indicates, she bought a *** voucher for a specific service that we honoredBefore leaving the location, she
inspected her car and was so happy with the results that she gave a good tip to our employeeAn unhappy customer doesn't leave a tip! She also asked from our employee to buy a bundle of services
Besides that and based on her written complain:
No one buys Odor Removal Health Treatment if there is no smell in his/ her carThe car had a smell that's why she bought the Odor removal health treatment service from *** and not a different oneBy the way, we use the *** method and product which is patented, certified and tested for its results.
She had months to counsel, change the service or even ask for refund from *** where she bought her voucherThe unclean spots she mentions are visible when you inspect a carNevertheless, we were willing to accommodate any complain about the service and redo any spot she thought we didn’t do wellI personally offered her to clean the windows from the rain spots and she didn't let me yelling at me "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY"I also offered her to clean her air conditioning system and its tubes free of charge (this was not included in her service but just to make her happy) but she refused shouting again "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY"

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The Owner wrote back the following which I
copied and pasted in below:
“Dear Sir/Madam
Unfortunately, I cannot refund the customer
for the service we provided as she purchased the voucher via [redacted],therefore
they can only refund her. We never received any money from her. However, I can
refund the $20 tip  she gave to my employee, if that is her wish; she has
though to send me her details in order to do so (address to post a check).
Furthermore, in good faith I am prepared to
redo her car at no cost.
Just for the record, The product we used for
the Health treatment is not ours but [redacted] which has been lab-tested and is
harmless.
Thank you.”
He writes that he “cannot” provide me a refund. He seems to be
choosing to not want to provide me with a refund and using the excuse that I
purchased a voucher via [redacted]. I would have to believe that [redacted] must
remit a portion of what I paid to [redacted] to Eco Detail vs. him getting
nothing.
As a business owner who runs his business and has a few locations,
he can choose to make whatever decisions to refund customers. It is now more
than five weeks after the situation and my car still smells. Not only is this
situation causing me aggravation when I get into my car and drive, the time spent
to file the complaint and then go back and forth with responses, and future
time that may have to be spent to find another place to get the smell out is
costing me time, and money too away from my work, which at this point I am not
asking for either and not to say it won’t become an ask so to speak if
resolution is not satisfactory via this way.
Per an earlier response, he stated the following
about the “[redacted] method and product”: “By the way, we use the [redacted]
method and product which is patented, certified and tested for its results.”
Then as copied in above, he now states “The product we used for the Health
treatment is not ours but [redacted] which has been lab-tested and is harmless.”
I am not sure what he is trying to say here in terms of the products used (e.g.
is he now blaming the company vs standing behind them per the first comment?).
And who “lab-tested” the products to determine they “harmless”, and/or “harmless”
to who?
 
Overall, it seems that if he wants to take responsibility
for the services he and his staff provide as well as the products he has CHOSEN
to use to provide the services, he can choose to provide me with a refund of
the value of the [redacted] I paid to show good faith, which is $84.00 per the
attached copy of the [redacted] confirming my purchase along with
the $20.00 cash tip which he already stated he would refund to me.
 
What I suggest is that he prepare a check
payable to me: “[redacted]: for $104.00 or I would be more than happy to receive
$104.00 in cash, place in an envelope with my name on the outside and seal it, then
he or his staff can coordinate with me via my cell phone 301-502-6798 or via email,
[redacted] as to when the
check/cash is ready for me to pick up from him or his staff at the [redacted] Mall location and I will drive over to the mall to pick it up.
 
Lastly, as stated somewhat in other responses,
to me why would I want him or his staff to touch my car again only to use the same
types of methods and products used the first time that are supposed to remove
smells, remove streaks, etc. and potentially end up with more issues, smells
etc., and potentially cause me more aggravation, wasted time, etc.? It seems to
me that the end result was not to make my car smell when it didn’t, cause
streaking where there weren’t any, etc. To me, the owner offering “Furthermore,
in good faith I am prepared to redo her car at no cost.” is not showing an acceptable
good faith plan of action here, I want a full refund as stated.
Regards,
[redacted]

I bought a G[redacted] "Deal" for a $200 detailing (for $100) for my H[redacted] Accord. I've had better results at the local automated car wash. The elements promised that were not delivered include the following: The window edges were not cleaned, the steering column was not dusted, the interior leather and console were only superficially wiped down, the corners of the windshield were not clean, the engine and interior hood were not cleaned at all, the trunk was not vacuumed or cleaned, the wheels were only cleaned at the edges, and spray cleaner was left un-wiped on the leather hood apron. Outrageous!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
First of all when I purchased the [redacted], I was
mainly concerned with the outside cleaning of the car itself since I tend to
keep the inside fairly clean, where the service was located so I could get
there and home on foot while the work was to be done (which I could since I could
walk home from the mall location and then walk back to pick up my car), and the
price. As for the particular titles/names of the services included within the
[redacted] purchased, whether my car would need it or not, if something was part
of a package and the price seemed reasonable to me along with the location,
etc. that is what drew me to buy the [redacted] and try this business out.
The Business Owner stated in his response: “No one buys Odor Removal Health
Treatment if there is no smell in his/ her car. The car had a smell that's why
she bought the Odor removal health treatment service from [redacted] and not a
different one.” – This is not a true nor a factual statement in my case and
therefor his comment doesn’t seem to be founded on facts nor actual data. His response/comment
seems to imply the he tracks responses and asks everyone who has ever purchased
services either directly from him, via a [redacted], etc. for all of his locations
as to why they bought the service they did. Keep in mind, no one asked me why I
bought the [redacted] I did either prior, during or after the service.
Also based
upon his comment/response above, if a car had a smell in it or
not (and mind did not), the fact that the service they provided results in a smell
in and of itself is a problem and would seem to me to defeat the service
supposedly being sold and provided. And again as I stated in my original complaint,
his staff person who performed the service told me that if the smell didn’t
disappear in 24 hours (and what does that tell you), to call her back, which I did.
As for the price paid, I have attached a copy and
paste of the $84.00 price paid for [redacted].
I gave a tip $20.00 cash tip to the staff person based
upon seeing the outside of the body of the car and looking quickly at the
inside of the car (and both the inside of the car and inside windows weren’t very
dirty to begin with so not much of a concern here and the staff person even
commented on such upon me picking up my car).
After actually sitting in my car and starting the
engine I immediately noticed the smell which is when I mentioned it to the staff
person who performed the service before I drove away. What I came to realize is
that the services are performed inside of a parking garage whereby not only is
there not any direct natural daylight however the lighting was not very bright
either. In bringing my car there, I trusted that this service provider would
properly provide the services purchased and that I thought I was paying for and
had staff who were able to perform the services accordingly. I did not expect
to end up with a car that now smells and had worse streaks than what were there
to begin with.
Having never experienced this service performed indoors
so to speak, it seems to me that the lighting used is not conducive to see streaks
in the windows which makes one now wonder how well the staff person performing the
job can see as well either. I was able to clearly see streaks within first two
days after services performed when I was in natural direct sunlight and from having
headlights shine in from behind me on a highway at night. When I picked up my car, I drove home which is
less than a mile away and it was rush hour time so busy even for short distance
so had to pay attention to driving, and I went directly home and parked my car in
an inside parking lot. I didn’t take my car out again until mid to late
afternoon the next day and was only for a few hours and was home before it was
dark. And then I used my car again the evening of the day after that and was in
it at night when it was dark outside.
What I realize is that when I have had my car cleaned
at other facilities, the car was delivered to me outside where there was direct
daylight so I could see if any streaks prior to deciding to tip or not. That
was not the case here. Hence paying a tip based upon what I could see and prior
to sitting in my car and noticing the smell.
My main concern here is that this is now three weeks
later from the date of service (today is June 30th), and when I open
my car door and get in, the smell is still there that wasn’t there before.
Also, I have no idea as to any health concerns related to the products used
and/or the lingering smell.
Whether I used the [redacted] immediately upon purchase or
right at the time of expiration, there was no need for me to study the services
I purchased. Whatever shape my car was in when I decided to bring it in so the
[redacted] wouldn’t expire, is the shape it was in, and in my case, it wasn’t very
dirty nor did it smell.
Once a vendor creates damages/smells/errors to one’s
belongings/assets, and in this case my car which resulted in a terrible smell, why
would I want the business to provide additional services to remove a smell that
they created in the first place and was never there? How could I or why should I
trust the business to use other products/apply other services to then remove
the smell that they caused to begin with, doesn’t make sense. And regarding
similarly the streaks, if they created them the first time in providing the
service, how could I trust them to not leave similar/different ones the second
time around. Why would a customer want someone to potentially cause more issues
or damages? If the service was performed correctly to begin with and per their
advertising and marketing, I shouldn’t have had the issues/problems/damages I
experienced.
With respect to his comment/response regarding the rain spots, this is not
factual nor the truth. The first, last and only time I saw the owner, which was
also the last time I spoke to the owner since I had spoken to him by telephone was
Friday, June 12th. My car was
not exposed to rain until Sunday, June 14th which is when I noticed
the rain spots. When I complained to him, my complaints were about the streaks
from the service provided and the smell. I never mentioned to him anything about
rain spots since my car was not in any rain until a few days a later on Sunday,
June 14th.
The
owner stated the following in his response: “She
had 6 months to counsel, change the service or even ask for refund from [redacted]
where she bought her voucher.” And “The unclean spots she mentions are visible
when you inspect a car.”
 
Based upon the location and lighting
of the facility that I realize now, there does not seem to be ample lighting to
sufficiently allow one to see any visible streaks in the windows or rear view
mirror upon picking up one’s car while inside of a mall’s parking garage.
 
With respect to seeking counsel, if
one has had their car detailed before both the inside and outside which I have,
why would one need to seek counsel about this type of service, really? Based
upon the owner’s responses to my initial complaints, his comments to me do not
seem to be founded on factual nor truthful information. To me, the Business
Owner doesn’t seem to want to acknowledge nor take responsibility for lack of quality
of the services provided by his staff and/or issues resulting from the products/machines
used to supposedly clean the air and yet resulting in leaving a lingering bad
smell, let alone streaks.
 
I was so bothered by the owner’s response (which I copied and pasted in further below along with my response to his response below that) since my car still smells, now over 3 weeks from the date of service, June 9th. Upon responding to his response (whereby rejecting his response), I tried to address most of his items point to point. I realize that I didn’t address all so I wanted to provide more information. Keep in mind, his responses seemed to not be responses supported by the facts of the situation, and he seemed to just make assumptions and comments without taking responsibility for the quality of his services, staff and/or products used. So, per below response from the owner, his first sentence seems to indicate that he is willing to provide a refund however using the excuse that his records do not indicate payment from me. He wrote:“Our records do not indicate any payment received from [redacted] paid to Eco Detail so we can issue any refund to her.” The owner seemed to have chosen to have his business promoted by [redacted]. Therefore, to me that is no different than a service providing a direct discount to a potential and/or existing customer. To me, if I provided documentation to your organization (see attached which I am providing again and feel free to share with the owner) and the owner’s staff also received the [redacted] voucher that I handed to his staff person who performed the service, then what seems to be the issue in providing me refund since the [redacted] clearly states that I paid $84.00? I am guessing he has had many customers by way of a [redacted] which is another form of payment for his company’s services. So, no excuse not to know what I paid for the services purchased and therefore no excuse not to provide a refund. As for the $20.00 cash tip to his staff person, I would like that reimbursed as well citing what I responded to as of June 30 (which is copied and pasted in further down below) and restating about the lighting where the services are performed to enable one to easily/visibly see any streaks, and the fact that I handed the staff person a tip prior to sitting in my car and then smelling the smell which I immediately informed the staff person. Also, since my car still smells, I may need to seek out another service provider to remove the smell and that will cost me money. The owner stated: “No one buys Odor Removal Health Treatment if there is no smell in his/ her car. The car had a smell that's why she bought the Odor removal health treatment service from [redacted] and not a different one. By the way, we use the [redacted] method and product which is patented, certified and tested for its results. “ In addition to what I submitted on June 30th as to why I bought the [redacted], the use of “no one” is just words and not supported by any facts. Also the [redacted] didn’t state nor use the words “Odor Removal Health Treatment”, it states “Mini Detail and [redacted] Health Treatment for Sedans/Coup”.  Even if the “[redacted]” method or product is patented, certified (and by whom?), and tested for its results (by whom), how one uses the products and provides the services should be taken into consideration, mistakes are made, products and machinery used to deliver the products if not maintained properly can stop functioning at an optimal level, at times a company can make a bad batch of products (think recalls), and human beings who provide services make mistakes. His comments do not seem to address taking responsibility that issues can arise from his products/services, how the services are delivered, etc. Lastly regarding this paragraph of his response, he claims I must have purchased this [redacted] since my car smelled, which is of course is an assumption not a fact. Following along his logic, if my car did smell (which it didn’t), and I purchased the [redacted] on January 30th 2015, why would I have waited until the [redacted] was about to expire to first have the car cleaned on June 9th, more than 4 months later, to then have the smell removed vs. using the [redacted] immediately? His logic and comments do not seem to add up. And then he states: “She had 6 months to counsel, change the service or even ask for refund from [redacted] where she bought her voucher.” He seems to be talking out of both sides of his mouth as the expression goes, again, not founded on any facts related to me as to why I bought the [redacted], my car, the circumstances, etc. As stated in my response (further below), I never even raised the issues of rain spots with him directly since I met with him face to face on June 12th and never spoke to him again after I drove away.  I noted the rain spots in my complaint so his comment in the following is not accurate: “I personally offered her to clean the windows from the rain spots and she didn't let me yelling at me "DONT TOUCH MY CAR I WANT YOU TO REFUND MY MONEY".” BTW, I don’t believe it even rained between June 9th and mid-day on the 12th when I drove my car over to the mall to meet with the owner. If it did rain at all (e.g. at night etc.), my car was in a covered garage and I had not driven in it, nor parked outside for it to be exposed. I know where I went and where I drove my car to on Wed, June 10th, and Thursday, June 11th and the weather didn’t involve rain, and that is when I noticed the streaks, etc. as already stated in other communications (complaint and my response). Overall, after the damage was done, and as already cited, I did not want the owner nor his staff touching my car and possibly making matters worse and/or risking that the smell could be even worse.  Would you?  
I believe in good faith, the owner should refund me
the price I paid for the [redacted] of $84.00 as well as the $20.00 tip provided
to his staff person. Her comments in and of themselves seem to imply to me that
she has experienced similar concerns/issues from other customers. In today’s
world, some customers would just never go back and/or post on Yelp, etc.,
others may be vocal such as myself and not want someone to further damage their
car by re-doing the services and/or applying/using more products.
Regards,
[redacted]

Review: I left my car to be detailed at the [redacted] location of EcoDetail on Wednesday, October 23rd at approximately 9:00 AM. The employee with whom I spoke said he would call me when the car was ready and I could pick it up any time before closing. He left a message at approximately 3:00 PM saying that my car was ready, but that he was closing early for the day and my key would be left with my car. In his message, the employee did not mention any issues with my car.

While my car appeared well detailed when I retrieved it that evening, I noticed several issues with the sound system as I began to operate the vehicle. First, there was no sound when I turned on the radio. Second, I noticed that the CD player no longer worked. Finally, there was no sound when I used my turn signal to turn out of the garage. My radio and turn signals had worked on my drive to [redacted] that morning so I knew the issue was caused while in EcoDetail's care. I attempted to see if any employees were there to discuss the issue, but unfortunately no person remained onsite.

On Thursday, October 24th, the issue persisted. A friend and I examined the sound fuse, but that was not the problem. I then scheduled an appointment with the Saab dealership for Tuesday, October 29th. It was during this more extensive inspection that the technician discovered that the amplifier located under the driver's seat of my car is damaged and requires replacement. I received an $897 estimate from the Saab dealership which includes parts and labor.

I contacted EcoDetail that day and have since exchanged email correspondence with the owner, [redacted]. Since the Saab mechanic did not specifically say how the damage was caused, EcoDetail has been unwilling to offer compensation for these damages.Desired Settlement: I would like to be compensated for the $897 that it will cost me to repair the damaged amplifier in my car.

Business

Response:

Dear Madame,

As owner of Eco

Detail, I always try to ensure that my clients are satisfied. That is how we

stay in business by referral. I always respond to my clients and never had any

complaint as regards the way we operate. By principal I assume my

responsibilities; in the past I compensated a client in good faith, even if he

didn`t actually prove that we were to blame for a damage. Likewise, in this

case, I never refused to compensate the client for any inconvenience and

pay for the damage (upon request, I can send you the relevant with the case correspondence), provided that she could

show me the damage, or bring me a statement from her technician, or have the

amp examined by my insurance assessor. Instead, she refused to respond and

became aggressive.

Thus, I cannot

accept the client`s claims for the following reasons:

§ The

client informed me about the damage and claimed that we were to blame a week

after we cleaned her car (on October 29) and NOT on the same day she had her car cleaned as she states in the Complaint Background (there is a whole correspondence that proves that she is not speaking the truth and I can posted it to you, upon your request). Even though she saw the damage immediately, at

least this is what she said, she did not email or call us, or come by our

location (she works across the street where we detail cars 7 days a week) to

tell us about.

§ I

kindly asked her to send me a statement from her mechanic, describing

the damage (if it was physically broken, if it was sending signal, in general

what the problem was exactly); she just emailed to me a quote for an amp

replacement.

§ I

kindly asked her to send me the diagnostics from her mechanic (with the

diagnosis we could see what caused the damage); she did not send it.

§ She

kept stating different things, every time I was replying to her claims (again, this can be proved by my correspondence with the customer)

e.g. in her

email dated October 30th she writes: “SAAB dealership revealed that during the detailing, too much water was

used in cleaning this area, which irreparably damaged the amp”. And then,

in her email dated October 31st, “the

technician didn`t say specifically that the damage was caused by water”, etc.

The truth is that: I. I personally talked to her technician, [redacted], who

refused that he made such statement. ii. Her technician told me that the area

was dry. iii. He also told me that he couldn`t know the cause of the damage.

Iv. We are a waterless cleaning company. v. We do not use chemicals, but only green

& biodegradable products.

§ I

kindly asked her to take the amp to the chemist laboratory, but she did

not reply/accept

§ I

kindly asked her to send the amp to my insurance assessor, but she did

not accept.

§ I

kindly asked her to set an appointment or come by my location to see the

damage and she replied with threats that she would write a review in

yelp (which she did) and report to you.

As you understand, I cannot satisfy this

customer just because she asked me to send her a check for a damage that, until

today - a month later, she didn’t show me, she didn’t allow us or my insurance

assessor to examine, her technician could not state anything about the cause, she

gave us false information about SAAB dealership statement, she threatened me in

order to pay her.

On the other

hand and just for the record, there are many reports about this car make

regarding electrical problems. As for the car`s electrical condition, the rear

fog and light were out, both front side marker lights were out, left position

light was out (according to the invoice #[redacted] dated 10-29-2013 that she sent me)?!

In

conclusion, I would like to thank you for your prompt attention to this matter.

Please let me know if you need any further clarifications. Our business

reputation is very important to us, thus we take our customers reviews very

seriously. Unfortunately, in this case it seems the customer’s intention was

just to damage my business reputation than to cooperate and resolve the case.

Kind regards,

Owner of Eco Detail, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Below is my response to Eco Detail. Email correspondence is also attached.

[redacted] “The client informed me about the damage and claimed that we were to blame a week after we cleaned her car (on October 29) and NOT on the same day she had her car cleaned as she states on the Complaint Background (there is a whole correspondence that proves that she is not speaking the truth and I can posted it to you, upon your request). Even though she saw the damage immediately, at least this is what she said, she did not email or call us, or come by our location (she works across the street where we detail cars 7 days a week) to tell us about”.

[redacted] It appears that I erroneously listed 10/23 as the 1st Date Complained line item of the complaint. It was 10/29 as I indicated in the Problem description portion of the compliant. I would have loved to have spoken to someone at Eco Detail on 10/23. However, my key was left in my open car (not the type of customer service I would expect when I leave my car in someone’s care) and no employees remained onsite. The following day (Thursday, 10/24), a friend and I checked the sound fuse thinking that was the issue. Since a fuse is a very easy and inexpensive thing to fix, I did not contact Eco Detail about this. Once I realized that the fuse wasn’t the problem, I made an appointment with Manhattan Saab. They were able to look at my car the morning of Tuesday, 10/29. I called Eco Detail that day immediately after [redacted] at Saab informed me that the amplifier would need to be replaced. I think the average person would agree that less than a week is a totally reasonable amount of time to report these damages.

[redacted] “I kindly asked her to send me a statement from her mechanic, describing the damage (if it was physically broken, if it was sending signal, in general what the problem was exactly); she just emailed to me a quote for an amp replacement.”

[redacted] never asked for me to provide documentation about if the amplifier “was physically broken, if it was sending signal, in general what the problem was exactly”. I provided an estimate from Saab and told him that this was the only document available. Based on our email correspondence, my interpretation of what he was asking for was a letter clearly stating exactly what caused the damage. I told him that the mechanic said it could have been caused by water, but without knowing the auto detailers’ business he could not say for sure. Also, [redacted] claimed that he reached out to [redacted] at Saab and that [redacted] told him the amp isn’t sending a signal. I would think that if [redacted] had any other specific questions about that, he could have asked [redacted] at that time.

[redacted] “I kindly asked her to send me the diagnostics from her mechanic (with the diagnosis we could see what caused the damage); she did not send it.”

[redacted] Again, a diagnostic report is not available. I sent the estimate which is what was provided to me.

[redacted] “She kept stating different things, every time I was replying to her claims (again, this can be provided by my correspondence with the customer)”

[redacted] Please see attached email correspondence.

[redacted] “In her email dated October 30th she writes: “SAAB dealership revealed that during the detailing, too much water was used in cleaning this area, which irreparably damaged the amp.” And then, in her email dated October 31st, “the technician didn’t say specifically that the damage was caused by water”, etc. The truth is that: I. I personally talked to her technician, [redacted], who refused that he made such statement, ii. Her technician told me that the area was dry. Iii. He also told me that he couldn’t know the cause of the damage. Iv. We are a waterless cleaning company. V. we do not use chemicals, but only green & biodegradable products.”

[redacted] If you refer to the email correspondence, I did say that it was revealed that the damage was caused by water. I asked [redacted] if water used in detailing could have caused the damage and he said it could have. I never quoted [redacted] for saying anything. When I dropped my car off at Eco Detail, my radio and turn signals were working. I know this because I use them every morning on my drive in to work. When I left Eco Detail, they were not working. The damage occurred while my car was in Eco Detail’s care. Whether it was water or chemicals or “green & biodegradable products”, Eco Detail caused the damage. When I picked up my car from Eco Detail on 10/23, the driver’s side carpet was damp. I can’t explain what caused this dampness since I am not an auto detailer and am not familiar with their processes. It makes sense that the carpet would have been dry by the time it got to Saab the morning of 10/29.

[redacted] “I kindly asked her to take the amp to the chemist laboratory, but she did not reply/accept”

[redacted] never asked me to take the amp to a chemist laboratory. He said “I am prepared to take your amp to the chemist laboratory to take sample and check if there is any “chemical” (by the way we don’t use chemicals) inside the amp”. I explained in the email correspondence that I was not sure if the damage was caused by water or chemicals or what since I am not an auto detailer and am not familiar with their process. I just know the damage occurred while my vehicle was in their care.

[redacted] “I kindly asked her to send the amp to my insurance assessor, but she did not accept”

[redacted] Only after I mentioned filing complaints against Eco Detail did [redacted] mention me bringing the amp to his insurance assessor. This was after he had continually denied all responsibility.

[redacted] “I kindly asked her to set an appointment or come by my location to see the damage and she replied with threats that she would write a review in yelp (which she did) and report to you.

[redacted] Only after I mentioned filing complaints against Eco Detail did [redacted] mention me bringing the amp to his location. This was after he had continually denied all responsibility. I did post a truthful review on yelp so that other consumers would be aware of the risks associated with having their cars detailed at Eco Detail.

[redacted] “On the other hand and just for the record, there are many reports about this car make regarding electrical problems. As for the car’s electrical condition, the rear fog and light were out, both front side marker lights were out, left position light was out 9according to the invoice #[redacted] dated 10-29-13 that she sent me)?!”

[redacted] In our email correspondence, [redacted] brought up recalls and other unrelated Saab issues that he found online, in an attempt to release his company from liability. I am not sure how this is in any way relevant to the discussion about my amplifier. When I took the car in to Saab, I had them replace light bulbs while it was there. I have never had any electrical issues with my car prior to leaving it at Eco Detail. Other than a couple oil changes, my car was always serviced at VOB Saab and then Manhattan Saab took over their service. So if necessary, I should be able to provide a record of service there to show that there were no prior electrical issues.

Regards,

Business

Response:

Review: [redacted]