Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and your refund is being processed via PayPalYou will receive an emai/notification via PayPal once your refund has been processed back to your accountPlease let us know
if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am fully aware the flowers were deliveredThat is my problem, they were delivered the day before my wedding at 8pmResulting in them being unusable, since I was expecting them 7-days before my date as per the attachment on the emailed receiptI had to get other flowers because you had no communication with me to let me know they were comingI expect some compensation for your lack of care and professionalism regarding what should be the happiest time of my life.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I am only seeing a charge of $As per your request your order was cancelled and a refund has been processed on the orderAn email has been sent to the email address on file
Depending on your financial institution your refund of $will posted back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usBased off your order I see that it includes Wedding itemsPer our Wedding FAQ's your order would ship 7-days prior to the date that you provided on your order, https://www.ecoflower.com/pages/wedding-faqsI have given your information to our wedding
coordinator and they will be contacting you directlyPlease let us know if there is anything else that we can help you with. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am curious though as to what my recourse would be if after weeks I still don't have my product?
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back
to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 16thWe do hope you loved the items you receivedPlease let me know if there is anything else that we may help you with.Thank you

Hello,As previously mentioned in your additional complaint in regards to the same matterOur wedding department will reach out to you directly once they have received and reviewed your email.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. If you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your
bank. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in the remaining items on your orderI have pulled up your order and confirmed that the remaining items have shipped and were delivered on June 16thPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your order didn't deliver within days once it was shippedHowever, once an order has left our warehouse we do not have control over the carrier and delivery as there could have been a number of things to cause delivery delayPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delayI have pulled up your order and I have confirmed that your order has been cancelled and refunded per your requestAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund
will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received my order a few days ago and am satisfiedThank you for your help in this matter! I believe it expedited my order be fulfilled and a response from Ecoflower.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there is only a charge back after months of not hearing back from your business after many many attempts to get ahold of anyone on your end.I have contacted my credit card company to unauthorized that charge made back in March given your unprofessionalism as well as lack of product being delivered or given an explanation about it.You did not solve anythingMy bank didFurthermore, you chose to only reply to me once I have made a complaint on Revdex.com instead of replying to my emails and phone calls the past months.Please make sure to get back to MY BANK instead of posting a reply here so that I can get my money backThanks
Sincerely,
*** **

Thank you for handling this compliantAfter filing with you I received the order in daysI appreciate your help with this matter. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 10thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and your order has shippedBased off the tracking information your order is scheduled to deliver on Wednesday July 19thWe do hope you love the item you receivePlease let us know if there
is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay with your orderI have spoke with my Escalations Manager and your order will be shipping by the end of the weekIt is currently in productionWe did experience a delay due the box being on backorderOnce the order has been
completed you will receive an email with trackingWe apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you