Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI completed the process of your refund and an email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account in 3-business daysWe do
apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because: The basis of this complaint was not to receive my order (which they indicate will not be delivered until January 2nd, though this is likely a typo) I had asked their advertising for timeliness be addressed and corrected on their website, which was not mentioned or addressed in their message.This was not my first order with this businessThe average time for receipt, in my experience, is weeks from order date.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This company has the WORST customer service I have ever seenThey told me that they were waiting on supplies to be delivered in order to make my order and that was days prior to my weddingThere was no guarantee that it would make it in timeI could never get in touch with them and most of their emails seemed to be automatic responsesIf I had a guarantee from the company that my flowers would have made it on time I would never have canceled my order it filed a complaint.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe are currently awaiting a shipment from our supplier that is required to complete both your Louisiana Bloom Tin Can and Mini Banana Nut Centerpiece. We are doing our best to ensure that this situation does not
take place again, and have taken all precautionary steps to ensure this will not happen to your future orders with usOnce again we apologize to you for all the troubles caused because of this, and we appreciated your patience and understanding on the matter.Thank you

Hello,Thank you for reaching back out to usI have reviewed your order and see that you had accepted a $gift card due to the delayAs a gift card was agreed upon as compensation for the delay the order is not eligible for a refund. Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that it is a Bridal orderAs a Bridal order we do prioritize them based off the date proved on the orderBased off the date we were provided your order was shipped and delivered prior to that dateWe do hope you love the
items purchased and hope that your special day is beautifulPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usIf you choose to return your order we will process your refund once the item has been returned to our warehouse. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it looks like your order was delivered on Thursday, May 18thWe do hope you love the item that you receivedIf there is anything additional that we can help you with please contact our
customer service department at 877-338-3793. Thank you

Complaint: ***
I am rejecting this response because: I am taking the first steps in legal action against this companyThe amount of people you have lied to is ridiculous and I won't be another oneI tried several times to be nice and all I wanted was my money backYou can expect to be contacted my my legal counsel within a few business days.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that all have shipped and have either been delivered or are currently in transitWe do hope you love the items you receive and apologize for any inconvenience caused by the delay
Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe do appreciate you patienceI have pulled up your order and see that your order has shipped and was delivered on June 9thWe do hope you love your flowersPlease let us know if there is anything else that we may
help you with.Thank you

Complaint: ***
I am rejecting this response because:Again this is not a solution to the problem and I will not stop until you have corrected it and understand how better business practices could have avoided this whole situationI was told by one of your reps about sending me bouquets and I would have to take them apart and that would be fine however your company feels like it would cost them too much money to do that even though you have no concern or compassion for what this is costing me or the situation you have stuck me inAgain an empty aology is not going to fix this...hopefully this time I've made that clear and when you respond you actually respond with a solution not another empty apology!
Sincerely,
*** ***

Hello,Thank you for reaching out to usI am sorry to hear you feel this wayAs a quickly growing company we are working on implementing many new processes to ensure that delays do not occur in the futureIn regards to no longer using PayPal as a payment option this was something that has been in the works for quite sometime as we chose to no longer use themI have pulled up your additional order and do see that it has shipped as wellI am including a link to better track the shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that your orders have shippedBased off the tracking information of your orders have been deliveredThe final order has been turned over to your local USPS for deliveryWe do
hope you love the bouquets you have receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have reviewed your orders and found that they were all cancelled in July and have been refunded as per your requestAs there is nothing further to discuss we will not be following up with you directly in regards to these orders. Thank you

Hello,Thank you for reaching out to usWe have reviewed the correspondence between you and our customer service department and do not find that our customer service representative was in any way demeaningYou were advised of the delay with the specific item that you had purchased within a timely
mannerThere was continuous email requests with requests to speak with our Marketing department in regards to our ways of advertisingOur Marketing department does not take calls from customers, as that is why there is a customer service department. Your order was cancelled and refunded as you requested and an email confirmation was sent to the email address on file.Thank you

Hello,Thank you for reaching out to usI apologize for the issues with your orderI have pulled up your order and see that your order was cancelled because a PayPal claim had been initiatedOnce a PayPal claim has been opened for a wedding order the only option we have available is to cancel the
order as our wedding production time frame is based off the date that was provided at the time of orderYour refund is being processed via PayPal and will be notified once processedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usAs advised previously we do not provide return shipping labels as per our Terms & Conditions all sales are finalIf you prefer the full refund you may return the item at your discretionPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and deliveredWe do hope you love the item you receivedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that your order has shipped and is currently in transit to your local USPS who will complete the deliveryI am also including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you