Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that they have shippedAn email confirmation has been sent to the email addressPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order to check on the status of themIn regards to your order ***, loose flowers, we are currently awaiting a shipment of flowers to be able to completeIn regards to your order ***, Copper City Centerpiece, I see that that order
was placed on March 17thIt is our goal to ship all orders within business days, this order is currently on its 8th buisness dayHowever, we are currently experiencing a delay in production due to the delayed shipmentOnce orders are completed you will receive a shipping confirmation email to the email address on fileWe are currently in the process of changing our phone system to make it easier for our customers to get into contact with our customer service numberThis process should be completed within the next hours so if you have any additional questions please let us know. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your orders and see that they both have shippedI am including links to both orders so that you can better track your
shipment, *** and ***Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that the order has shipped and is currently in transit to your local USPS who will complete the deliveryI am also including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have reviewed your order and spoke with our production department and we have experienced and extreme delay with one of the specialty flowers required to complete your itemIt is with our Escalations team and is listed as a
priorityWe do apologize for the inconvenience and are working to get the order out as quickly as possibleOnce the order has been shipped, you will receive an email with trackingPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
This matter has been resolved by the company. Thank you,*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will
process back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,I do apologize but we have not orders under the name, address or email address provided.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would
post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** My other order number from 01/24/is *** this was a non wedding orderI will call again and speak with the regular department at ECOFLOWER on this orderThank you for your help as this is the only way I have been able to get a hold of a person in the wedding department

Complaint: ***
I am rejecting this response because: the company emailed me to state: "Hi ***, Thank you for reaching out to usI sincerely apologize for the delay on your orderWe have experienced a major increase in sales that it caused us to get behindWe've been doing everything necessary to get caught upSo if you'd like to bear with us a bit longer I will give your order to our express team who will help get it shipped out asapI cannot give an exact date but as soon as it does ship you will receive an email confirmation with a tracking number so you'll definitely know when it happensIf there is anything else we can do for you please contact us anytimeThank you so much for your time and patience,Best,Kaitlyn" My immediate reply back was to ask for a full refunddays later they sent me an email with a tracking number that never tracked and didn't answer their phone or respond to another email asking when I could expect my full refundI did eventually receive the product but did not get the resolution I asked for and still can't reach a live person in the company.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the late responseI have checked in to your order and it will be shipping by first part of next weekWe do apologize for the delay our supplier was unable to get the vases to us in a specific time frame so our production time frame was
delayedOnce the order ships you will receive an email with tracking to the email address on filePlease let us know if there is anything else that we can help you withWe appreciate your understanding and patience!! Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that your order was cancelled and refunded per your request prior to your filingDepending on your financial institution your refund would have posted back to your account within 3-business days from the date of the
email that was sent to you on July 5thIf there was any issue with your refund please let us know. Thank you

Complaint: ***
I am rejecting this response because: Before the last e-mail I sent to you that you are referencing I sent two other previous e-mails saying to cancel the order and refund my money. The order was supposed to be to me in June, then it was moved back to October. After I had not received the order on the date your company said it would be delivered I had to reach out to you. I asked for the order to be canceled multiple times and my money be refunded, but the order was shipped anyway. Why would I keep e-mailing you after my previous wishes had been ignored and the order had already been shipped?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me other than I also orders a vase with one of the flowers that was not includedBut the flowers have arrived! Thank you for your help.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped todayAn email confirmation was sent to the email address today that includes trackingHowever, I am including a link to better track your
shipment, ***Please allow 24-hours for the tracking information to updatePlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has shippedAn email confirmation, with tracking, has been sent to the email address on fileTracking shows that its estimated to be delivered February 7, by UPSPlease let
us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that your order was delivered as promised on June 10thBased off this information no refund will be appliedI do see that you contacted a member of our wedding department following the delivery and advised them that there
was an issue with the items that you received and you were offered a gift card due to the issueWe do hope that your day was beautiful!! Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and I apologize for the delayAccording to your order, it was cancelled and refunded per your requestPlease let us know if there is anything else that we can help you with.Thank you