Eco Flower LLC

Complaint: ***
I am rejecting this response because: I am still waiting on a refund for both ordersNo one has responded to the "[email protected]" email and I haven't seen them credit me backNow the wedding department is claiming they already shipped my order - which is convenient even though I received no shipment confirmation and the number I just got is going to be delivered only days before my wedding and is completely useless but you want me to pay to send it back? Your company has got to be kidding at this pointPlease refund me, BOTH orders immediately.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was shipped todayI am including a link to better track your shipment, ***We do hope you
enjoy your item! Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that your order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund would post
back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI do see that you have spoke with a member of our customer service department and have requested that your order be cancelledYour refund has been processed back to your original form of paymentDepending on your
financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 10thWe do hope you love the items that you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usI am sorry to hear you feel this wayEmails and phone calls are handled by are customer service departmentAll Revdex.com complaints hare handled by a different departmentAs for charge backs they are handled separately and are processed as they come inWe do hope you have a great day!! Please let us know if there is anything else that we may hep you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and verified that the your order has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund would post back to your account
within 3-business days from the date of the email.In regards to the production time frame, we prioritize delivery of wedding items based off the date provided at the time of orderAs stated in our Terms & ConditionsWe aim to deliver items within 7-days prior to the date providedBased off your order it would have delivered within days from the datePlease let us know if there is anything else that we may help you with.Thank you

Hello, Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that the order has shippedI am including a link to better track your shipment, ***Please
let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issues you have experienced with your orderWe are working on new processes to ensure that these issues do not happen againPer your request your order has been cancelled and your refund has been processedAn email confirmation has been
sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe did experience a delay in regards to our Wedding Sample BoxThe scent vials were delayed in transit that also caused a delay in our productionOur production time frame is different for our wedding items than our
standard production time frameI do see that your order was delivered to you February 7th.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that you contacted our customer service department on August 8th and requested that your order be cancelledPer your request your order was cancelled and the refund process
beganI see that you were advised that the process may take 14-days to completeNormally refunds are completed within 7-business days, which I see is when your refund was completedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please note that Ecoflower is attempting to save face by saying that my order shipped before the complaint was received This is categorically untrue and future potential customers should be aware of their business practices I have researched other complaints from other customers and it often takes a formal complaint to get an order completed and shipped I will not EVER order from them again and will warn others not to do business with them either!!
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and have confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution, your refund will
post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestDepending on your financial institution, your refund would post back to your account within 3-business days. If this time
has passed and you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your bank. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that it has shipped and delivered to the shipping address on fileWe do hope you love the bouquet you receivedPlease let us know if there is anything else that we may help
you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and checked on the statusBased off the tracking information and the weight of the package shipped we show both items were shipped and deliveredPlease send a picture of the item received and packaging to [email protected] customer service department will review the information and will email you back with a resolution. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has been cancelled and the refund processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post
back to your account with 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as it fulfills my requestI appreciate the explanation of the cost.I did note that the business neglected to acknowledge certain specifics of my complaint, such as the unanswered phone callsA more satisfactory response would have included a written commitment to improve their customer service so that my experience is not repeated with other customersI do hope that EcoFlower reviews their business practices, particularly with regard to their customer service efforts, so that the company can thrive rather than continue to declineI would like to purchase from them again in the future if changes are made.
Sincerely,
*** ***

Hi ***.Thank you for reaching out to usOur production and shipping timeframes are listed in multiple locations, including the product page, confirmation email and in the Terms & Conditions agreed upon at checkout outI do apologize that your refund was not processed in a timely matterI
have processed your refund and you will receive an email notification as well. Thank you,Ecoflower

Hello,Thank you for reaching back out to usA link to track the shipment was included in the previous response, I apologize if you did not see itI am including the link again. ***You may copy and paste the link in your search barTracking currently shows that the item left the transit facility in York, PA on August 8th and is currently in transit to your local USPS who will complete the deliveryPlease let us know if there is anything else that we may help you with.Thank you