Eco Flower LLC

Hello,Thank you for reaching out to usI apologize that your order was delayedI do see that your order has been shippedYou can track your order by using tracking number *** at http://track.firstmile.com/An email confirmation was sent to the email address on file
We do hope you love the item you receivePlease let me know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and was delivered to the shipping address on fileWe do hope you love the Moon Child bouquetPlease let us know if there is anything else that we may help
you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your refund was attempted but was denied by PayPalDue to PayPal denying the refund, we have issued you a paper check to the address on filePlease let us know if there
is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usi apologize for the delay in your orderI have pulled up your order and confirmed that your order has shipped and is currently in transit to your local USPS who will complete the deliveryI am also including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,As stated previously you requested to be sent both the item and a refund, as we are not able to do both the order was cancelled and refunded as a resolution to your request. Thank you

Hello,Thank you for reaching back out to usI apologize for the misinformationBased off the order number that was provided that order had shippedWe found that the order number provided was for another customerWe have located your order and see that it has shippedI am including the correct tracking information for your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for getting back to usI do see that your refund was cancelled and refunded on January 6thThere are many new and exciting changes happening here to ensure that these issues do not occur. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and verified that it has shipped and is currently in transit to the shipping address on fileBased off the tracking information your order is estimated to deliver tomorrowWe do hope you
love your new bouquetPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI do see that you spoke with a member of our customer service team yesterday and requested that your orders be cancelledYour refunds have been processed and an email was sent to the email address on fileDepending on
your financial institution your refund will post within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI do see that we have cancelled your order and a refund was processed back to your original form of payment on January 4th. Thank you

Hello,Thank you for reaching back out to usI do apologize for the previous responsePer your request your order was cancelled and your refund has been posted back to your original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and reviewed the informationBased off the information we have reviewed, we received a status update request on September 13thAt that time we offered to send the item to our Escalations
teamWe received an email back stating that you would like the order cancelledSo your order was cancelled at that time and the refund process beganOur refund process is 7-business days, as all refunds are done manuallyYour refund processing was completed on the 7th business day and an email confirmation was sent to the email address on fileOnce the refund has been completed on our side, depending on your financial institution, the refund would process back to your account within 3-business days from the date of the email confirmationPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and is currently in transitI am including a link to better track your
shipment, ***Your order will be transferred to your local USPS who will complete your orderPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for getting back to usIf you prefer we could cancel your order and process a full refund back to your original form of paymentPlease let us know if you would prefer a refund. Thank you

Hello,Thank you for reaching back out to usI have given your information to our Accounts Payable department and they will work to get your refund out as quickly as possible once the process with PayPal has been completed. Thank you

Complaint: ***
I am rejecting this response because:I have noted that my order was shipped to me, THREE DAYS after I submitted my Revdex.com complaintThis leads me to believe the only reason I had any response from you was because I filed a complaint with the Revdex.comTo date, I still have not received a response from any of my previous customer service inquiries sent directly to EcoFlower, but simply a shipping confirmation email Further, as noted in my previous emails to customer service at ecoFlower as well as in my Revdex.com complaint, my family has moved In tracking my package, it appears that it was in fact shipped to the wrong addressA simple follow up from customer service on EcoFlowers part could have prevented this entire situationI asked for a refund of my money, but your response was to ship a package I no longer want after horrible customer service, and then try to make it seem to the Revdex.com that you had shipped my order to me prior to my complaint Your business practices are despicable and I am not at all interested in supporting a company who behaves so I would still like a refund of my money. Thank you,
Sincerely,
*** ***

Hi,Thank you for reaching out to usI apologize for the delay in your orderWe are currently awaiting a shipment of our specialty flowers that are required to complete your bouquetsYour order has been given to our Escalations team and they are working to get the order out as quickly as possible
Once the order has been completed you will receive an email with trackingWe are currently making many new and exciting changes here at Ecoflower and do apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because:once you send me a paid return label I will gladly send back the flowersI should not lose money because of your screw upI am not losing out because your company is a scam, not my problem.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your refundI have pulled up your order and confirmed that it has been completedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account
within 3-business days from the date of the emailIn regards to the "FULFILLED" status of your order, once an order has either been cancelled or shipped the status would change to fulfilledPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay with your refundsI do see that your refunds have been completed an email confirmations were sent to the email address on fileWe apologize for the delay in processing and are looking into the delayPlease let us know if there is
anything else that we can help you with.Thank you