Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your order and see that you spoke with a member of our customer service department prior to your complaint and your order was cancelledI have verified that both orders have been refundedAn email
confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the email Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however; I would like to point out you have never responded to my email I sent to the wedding department. You clearly lied on the response to my claim to the Revdex.com, so please stop making it appear as though your company reached out to me. Also, I am the person who contacted your company multiple times and ONLY TWICE you left a messageWhen I returned your phone calls nobody answered and your company took over a week to return my call. Unacceptable business practices. I have made it clear on YELP and FB your horrible businees practices and I will never do business with your company again. Based on the other responses from other people who have ordered from you the issues I have experienced are a common occurrence. You continue to take orders and have flash sales yet you can't fill the orders you already have in place. I will not be satisfied until I receive my refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching back out to usAs our Terms & Conditions do state that all sales are final, as a courtesy we will allow a return. Order must be returned in the original packagingAs we do not allow returns, we are unable to provide return shipping labelsYour refund will processed once the item arrives to our warehouse. Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that it was placed on August 31, Prior to checkout we do require that our customers read and agree to our Terms & Conditions prior to checkout completionPer our Terms & Conditions, it is our GOAL to have your
order shipped within business days (Monday thru Friday) of purchaseWe do not guarantee delivery dates for orders nor do we agree to deadlines or rush orders at the request of the customerAll requests are noted and are taken into consideration when in production, but it is not a promise nor guaranteeOrders can not be cancelled for any reason or refunded within business days of purchaseAfter the 15th business day, the customer can submit a form via https://www.ecoflower.com/pages/contactIf your order has not shipped after business days, the order is eligible for a full refund or a reship.Based off your order information, your order was cancelled on September 19, 2017, the 13th business day of productionAlthough as our Terms & Conditions state, we don't normally provide cancellation of orders prior to the 15th business dayThis was done as a courtesyAlso an email confirmation was sent to the email address on file confirming the cancellation and refund of your orderDepending on your financial institution your refund would post back to your account within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to say, though, that it's EXTREMELY frustrating that customers have to take it to this level to receive their productAnd I also don't appreciate that Ecoflower makes it seem like I'm jumping the gun on escalating this issueAfter weeks of trying to contact them, they suddenly receive my complaint and instantly change my order status to shipped and then reply to me saying they didn't know why I was upset because the order has already shipped.This is the last time I will be ordering from this companyI appreciate the Revdex.com for their assistance in this issue
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order was refunded via PayPal on June 26thI apologize it took us so long to receive your complaintPlease let us know if there is anything else that we may help you
with.Thank you

Hello,Thank you for reaching out to usI pulled up your order and I do see the order was for the Book Page Centerpiece in Burgundy RedThank you for providing the pictures of the damage and we will provide those to our shipping department to assist in finding ways to prevent future damageI have issued your refund and an email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account in 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usAs both orders were refunded directly with your bank, due to chargeback, we do have any type of confirmation available. Thank you

Hello,Thank you for reaching out to usI do see that the outstanding order was shipped and delivered to the intended recipient on February 28thWe do hope that they love the item that you purchasedWe do apologize for the issue you have experienced and do appreciate your feedbackPlease let us know if there is anything else that we can help you with. Thank you

I do apologize but we are unable to assist you as you are not the customer on recordThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and is currently in transit to your local USPS who will complete deliveryAn email confirmation was sent to the email address on fileI am including a link
to better track your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for contacting usI do apologize for the issues you experienced with your first shipmentI see that you contacted our customer service department advising you had only received of the bouquets purchasedIt looks like at that time a replacement order was entered for the
remaining bouquets on February 15thAlthough our replacement orders are prioritized, our standard production time frame is still followedIt is our goal to ship the order within business days or soonerOnce they have been completed you will receive an email with trackingI apologize but I don't see any information in regards to the original item arriving damaged or defective when you called usIf the original item did arrive damaged or defective, please send pictures of the item to our customer service department and they would be happy to take care of that for youYou can send the information to us at [email protected] let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received my refund, as requested
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post
back to your account with 3-business days from the date on the emailPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order was shipped and delivered on May 27thWe do hope you love your Northern Lights bouquetPlease let us know if there is anything else that we can help you with.Thank
you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered todayWe do hope you love the Sun Kissed Mini Centerpiece you orderedPlease let us know if there is anything else that we can help you
with.Thank you

Complaint: ***
I am rejecting this response because:I have already filed with paypal and you still have not refunded my money.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt's unfortunate it took a Revdex.com complaint and informing the business I was disputing the charges with my bank to come to a conclusion
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and was delivered on July 5thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you