Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope that the bouquet arrives in proper shape and as ordered originallyShall it arrive in an unsatisfactory shape, or not as expected from the initial order, what should my next step be?
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has shipped and is in transit for delivery on Monday August 7thAn email confirmation was sent to the email address on filePlease let us know if there is
anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and refunded back to your accountAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to
your account within 3-business day from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shippedBased off the tracking information your order shows that it is currently in transit to your local USPS who will complete the deliveryI am
including a link to better track your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered todayWe do hope you love the items you receivedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to usI have reviewed your order and confirmed that it was cancelled and refunded per your requestAs the orders are handmade we are unable to guarantee an exact date for deliveryAs your order was for wedding items our only guarantee is that it will arrive by the date that was provided. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, as fine and well as it is that they shipped what they owed me, they made no attempt to earn me as a repeat customerI don't know their capability to offer an incentive for me to order again, but none was madeThey may be changing their process but I would imagine they lost a lot of business in their mismanaged growth periodI have not gotten my shipment yet but look forward to seeing it.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 20thWe do hope you love the bouquet that you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your order is currently in transit to your local USPS
who will complete the deliveryI am including a link to better track your shipment, ***. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, PENDING that the returned money actually comes through to my account, it is pending at the moment.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that the order has been cancelled and your refund is currently pending with PayPalPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:I have not received the replacement Peter Cottontail bouquetPlease ship it immediatelyAlso, I got an email yesterday concerning a partial refund for, I'm assuming, the two vases that were missingApparently, Ecoflower had already shipped them when they called me to let me know they were unavailableSo, I requested the refundI was on vacationWhen I got home, the vases had been delivered to meHowever, if I was going to be refunded for them, the total should have been $13.98, which was the price I paidThe refund I was notified about was for $9.29.Again, please ship the Peter Cottontail bouquet immediately and send me a tracking number
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize that your item did not arrive by your desired delivery dateI have pulled up your order and confirmed that your order was shipped and was delivered prior to the wedding date provided as was promised in the most recent email sent to youWe do hope
you loved your items and that your wedding day was beautifulPlease let us know if there is anything else that we may help you with.Thank you

Hi,Thank you for reaching out to usI apologize for the delay in your orderI do see that we have reaching out to you numerous time by email to the email address on the orderI apologize if you did not receive themDuring the month of December we lost our wood supplier due to their inability to
keep up with our demandsWe were able to locate a new supplier and they have been working very hard to get us the materials we need to complete all ordersI do see that your order was cancelled and a refund was processed back to your original form of payment on February 19thPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your ordersIn regards to your order #*** we would ask that you send pictures of the damage to our wedding coordinators and they would be able take care of any issuesYou can send the pictures to [email protected] do
see that your other orders have shipped and email confirmations have been sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that you paid for expedited shippingI have refunded the shipping charge back to the original form of paymentI do see that your order has shipped and an email confirmation has been
sent to the email address on fileBased off the tracking information and your order is in transit to your local USPS who will complete the deliveryI am including a link to better track your shipment, ***Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your and see that your order has shippedAn email confirmation has been sent to the email address on fileBased off the tracking information your order is currently in transit to you local USPSOnce
the order has been turned over to USPS they will complete the deliveryAlso once USPS has possession of your order you may use the tracking number on their site for an exact delivery datePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am extremely sorry for the issues that occurred with your orderI have pulled up your order and confirmed that the order has been refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will
post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI do apologize for the issues that occurredI have pulled up your account and only see that of the orders you are referring to was actually completed at checkoutI am sorry to hear that your 2nd order was not processed into are system but that would
explain why you received so many calls and emails with questions as the answer would have came from the 2nd order. I have pulled up your original gift card information and see that it was intitially for $which currently has a balance of $The refund has been processed back to the original gift card and your balance is now $Please let us know if there is anything else that we may help you with.Thank you