To Whom it May Concern,We would like to apologize for any misunderstanding that may have occurred at the time of [redacted] purchase However, everything which is included with [redacted] purchase of the [redacted] air purifier is given to each customer in their "First Call Special" package in writing This package states that [redacted] is entitled to a yearly service of his [redacted] air purification system at any authorized [redacted] distributor or service location Unfortunately, Prince George is currently not a large enough city to support a [redacted] distribution center and at no time has our company ever advertised or stated either written or orally that we had or have definitive plans to open a location in Prince George In [redacted] package it states that: "In the event that the [redacted] product must be shipped to the [redacted] Dealer or Service Center for repair, any and all shipping costs will be at the owners expense"With respect to the Eco-Sustainability Fee of $+ applicable tax, this charge is attached to every filter either purchased or received by any customer under their "First Call Special" package [redacted] package explains that he is entitled to a replacement filter once per year for years and that Eco-Sustainability, disposal, freight and taxes are separateThis Fee is a fee charged by [redacted] and not part of any surcharge or tax imposed by or remitted to any governmental or regulatory agency and is fully explained on our website (which is provided in [redacted] paperwork) in its entirety as to its purpose, when the fee is charged, etc(disposal of filters has nothing to do with the Eco-Sustainability Fee)In conclusion, Eco Health Solutions has provided [redacted] with everything promised to him in writing and have / will honor his package as agreed upon in writing at the time of his purchase In an act of good faith, I would like to offer to personally cover the Eco-Sustainability Fee and shipping cost on the replacement filter from Edmonton to [redacted] residence for his first filter replacement in April of Best Regards,Dominic P***Co-OwnerEco Health Solutions Inc
Tell us why hereIn regards to Revdex.com Assignment ID [redacted] - [redacted] .As explained in our previous response to this matter, on March 1, our representative went to the [redacted] ’s home to pick up and cancel the purchase made by them on February 22, It was at this time that the [redacted] ’s decided on their own accord that they wished to keep the product purchased from Eco Health Solutions on February 22, in exchange for a discount off the original purchase price It was also at this time Eco Health Solution’s sales representative explained that our company had already deposited the original cheque for the [redacted] ’s purchase on February 27, which was days prior to the [redacted] ’s faxing in a letter to our office on March 1, Due to this fact, the [redacted] ’s have unfortunately drawn up an assumption that the original cheque would ever be considered “dead” as they mention or cancelled by our company; as this would be absolutely impossible considering the cheque had already been deposited days prior to their fax and days prior to their acceptance of an additional discount and deciding NOT to cancel their purchase made on February 22, 2017.Furthermore, on March 4, it was also fully explained to [redacted] and [redacted] that the new receipt would show their original purchase date of February 22, as they had decided NOT to cancel and retract their wish to cancel their purchase as stated in their faxed letter to Eco Health Solutions on March 1, because of the additional discount being received on March 4, It was also explained that the receipt was simply being written to show the amended price so both the [redacted] ’s and Eco Health Solutions had copies of the final price paid by the [redacted] ’s for their purchase made on February 22, Furthermore, if this were not the case the [redacted] ’s would have never signed the receipt showing the price adjustment dated February 22, and would have never agreed to nor written a “back up cheque” in case the original cheque already deposited on February 27, did not clear for whatever reason (ieStop payment, insufficient funds, etc.) ; and the [redacted] ’s certainly would never have deposited the discount cheque into their bank account on or before March 27, if they truly believed they had cancelled the original contract as they say.In conclusion, it is unfortunate that the [redacted] ’s have arrived at or decided to draw up their own personal assumptions with regards to this matter after everything was explained in full, agreed upon and signed by both parties on March 4, In Canada it is law that a customer has days to cancel the contract from the date in which they enter the contract and receive a copy of the contract (February 22, 2017) This law is in place to give customers ample time to cancel and return the product/s purchased This law does not state nor is in place to create loopholes for customers to state they would like to cancel then change their mind and decide to keep the product in an attempt to “restart” the day cancellation period so that they may state that they wish to cancel again or repeatedly in the future thus turning the situation into a never ending “trial period” I apologize if this response may seem or come across as abrupt however I am simply just trying to be direct with regards to this matter as it seems we are beginning to go in circles The [redacted] ’s fully understand, agreed and accepted everything with regards to this matter and proved so by signing the receipt showing the new price given on March 4, and depositing the discount cheque issued by Eco Health Solutions into their personal bank account on or before March 27, 2017.Our company will continue to provide all of the warranty and service packages given to the [redacted] ’s as agreed upon at the time of sale but unfortunately cannot and will not cancel the purchase made on February 22, or take the product backSincerely,Dominic P***
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ To Whom it may concern, [redacted] With respect to our appointment booking representative " [redacted] " asking for personal information, this is simply not the caseWe do NOT ask for people's personal information, ieDate of birth, Credit Card info, social insurance information, etcWe simply confirm the information we already have or complete missing information from survey's, ballots, etcWe do this for the purpose of accuracy as in some cases as explained above, the information on a ballot or from a survey done months or years prior is incorrect, has changed, was incomplete or was filled out by someone elseThe questions which would be asked for confirmation or to fill in information that was missing from a survey or ballot are: Does anyone in the home suffer from any type of breathing problems? Does anyone in the home smoke? Are there any pets in the home such as a cat or dog? What is your general field of employment or are you retired? With respect to " [redacted] " saying Mrs [redacted] won a $gift, this is a simple misunderstanding and something that was misinterpretedAll of our appointment booking representatives follow a script which explains who we are, our reason for calling, and states that as part of an advertising promotion we are offering a gift valued at $for allowing our company to demonstrate our air purifier to you in your homeAt no time does our company say "you have won a prize or gift"; unfortunately in some cases, individuals misinterpret our offer of a gift valued at $in exchange for their time to view our product as they have won something and in some cases won $which is simply not the case nor what our representatives say [redacted] In conclusion, our company operates and follows all rules, guidelines and laws as set out by federal, provincial and municipal government bodiesWe apologize for this misunderstanding and will remove [redacted] from our current calling listHowever, it must be understood that it is out of our control if in the future we receive information from a questionnaire, survey, ballot, etcat some point in the future when calling lists are updated from new leads Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am accepting the response from the business because they said they would take me off their contact list [redacted] the caller worded things to lead me to believe the only reason he wanted to come to my house was to "deliver the gift"At that point in the conversation, there was no mention of a product demonstration, or that I would not receive the gift if I did not submit to a product demonstrationThe caller was more concerned about getting my address [redacted]
To Whom it May Concern,We would like to apologize for any misunderstanding that may have occurred at the time of [redacted] purchase However, everything which is included with [redacted] purchase of the [redacted] air purifier is given to each customer in their "First Call Special" package in writing This package states that [redacted] is entitled to a yearly service of his [redacted] air purification system at any authorized [redacted] distributor or service location Unfortunately, Prince George is currently not a large enough city to support a [redacted] distribution center and at no time has our company ever advertised or stated either written or orally that we had or have definitive plans to open a location in Prince George In [redacted] package it states that: "In the event that the [redacted] product must be shipped to the [redacted] Dealer or Service Center for repair, any and all shipping costs will be at the owners expense"With respect to the Eco-Sustainability Fee of $+ applicable tax, this charge is attached to every filter either purchased or received by any customer under their "First Call Special" package [redacted] package explains that he is entitled to a replacement filter once per year for years and that Eco-Sustainability, disposal, freight and taxes are separateThis Fee is a fee charged by [redacted] and not part of any surcharge or tax imposed by or remitted to any governmental or regulatory agency and is fully explained on our website (which is provided in [redacted] paperwork) in its entirety as to its purpose, when the fee is charged, etc(disposal of filters has nothing to do with the Eco-Sustainability Fee)In conclusion, Eco Health Solutions has provided [redacted] with everything promised to him in writing and have / will honor his package as agreed upon in writing at the time of his purchase In an act of good faith, I would like to offer to personally cover the Eco-Sustainability Fee and shipping cost on the replacement filter from Edmonton to [redacted] residence for his first filter replacement in April of Best Regards,Dominic P***Co-OwnerEco Health Solutions Inc
Tell us why hereIn regards to Revdex.com Assignment ID [redacted] - [redacted] .As explained in our previous response to this matter, on March 1, our representative went to the [redacted] ’s home to pick up and cancel the purchase made by them on February 22, It was at this time that the [redacted] ’s decided on their own accord that they wished to keep the product purchased from Eco Health Solutions on February 22, in exchange for a discount off the original purchase price It was also at this time Eco Health Solution’s sales representative explained that our company had already deposited the original cheque for the [redacted] ’s purchase on February 27, which was days prior to the [redacted] ’s faxing in a letter to our office on March 1, Due to this fact, the [redacted] ’s have unfortunately drawn up an assumption that the original cheque would ever be considered “dead” as they mention or cancelled by our company; as this would be absolutely impossible considering the cheque had already been deposited days prior to their fax and days prior to their acceptance of an additional discount and deciding NOT to cancel their purchase made on February 22, 2017.Furthermore, on March 4, it was also fully explained to [redacted] and [redacted] that the new receipt would show their original purchase date of February 22, as they had decided NOT to cancel and retract their wish to cancel their purchase as stated in their faxed letter to Eco Health Solutions on March 1, because of the additional discount being received on March 4, It was also explained that the receipt was simply being written to show the amended price so both the [redacted] ’s and Eco Health Solutions had copies of the final price paid by the [redacted] ’s for their purchase made on February 22, Furthermore, if this were not the case the [redacted] ’s would have never signed the receipt showing the price adjustment dated February 22, and would have never agreed to nor written a “back up cheque” in case the original cheque already deposited on February 27, did not clear for whatever reason (ieStop payment, insufficient funds, etc.) ; and the [redacted] ’s certainly would never have deposited the discount cheque into their bank account on or before March 27, if they truly believed they had cancelled the original contract as they say.In conclusion, it is unfortunate that the [redacted] ’s have arrived at or decided to draw up their own personal assumptions with regards to this matter after everything was explained in full, agreed upon and signed by both parties on March 4, In Canada it is law that a customer has days to cancel the contract from the date in which they enter the contract and receive a copy of the contract (February 22, 2017) This law is in place to give customers ample time to cancel and return the product/s purchased This law does not state nor is in place to create loopholes for customers to state they would like to cancel then change their mind and decide to keep the product in an attempt to “restart” the day cancellation period so that they may state that they wish to cancel again or repeatedly in the future thus turning the situation into a never ending “trial period” I apologize if this response may seem or come across as abrupt however I am simply just trying to be direct with regards to this matter as it seems we are beginning to go in circles The [redacted] ’s fully understand, agreed and accepted everything with regards to this matter and proved so by signing the receipt showing the new price given on March 4, and depositing the discount cheque issued by Eco Health Solutions into their personal bank account on or before March 27, 2017.Our company will continue to provide all of the warranty and service packages given to the [redacted] ’s as agreed upon at the time of sale but unfortunately cannot and will not cancel the purchase made on February 22, or take the product backSincerely,Dominic P***
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ To Whom it may concern, [redacted] With respect to our appointment booking representative " [redacted] " asking for personal information, this is simply not the caseWe do NOT ask for people's personal information, ieDate of birth, Credit Card info, social insurance information, etcWe simply confirm the information we already have or complete missing information from survey's, ballots, etcWe do this for the purpose of accuracy as in some cases as explained above, the information on a ballot or from a survey done months or years prior is incorrect, has changed, was incomplete or was filled out by someone elseThe questions which would be asked for confirmation or to fill in information that was missing from a survey or ballot are: Does anyone in the home suffer from any type of breathing problems? Does anyone in the home smoke? Are there any pets in the home such as a cat or dog? What is your general field of employment or are you retired? With respect to " [redacted] " saying Mrs [redacted] won a $gift, this is a simple misunderstanding and something that was misinterpretedAll of our appointment booking representatives follow a script which explains who we are, our reason for calling, and states that as part of an advertising promotion we are offering a gift valued at $for allowing our company to demonstrate our air purifier to you in your homeAt no time does our company say "you have won a prize or gift"; unfortunately in some cases, individuals misinterpret our offer of a gift valued at $in exchange for their time to view our product as they have won something and in some cases won $which is simply not the case nor what our representatives say [redacted] In conclusion, our company operates and follows all rules, guidelines and laws as set out by federal, provincial and municipal government bodiesWe apologize for this misunderstanding and will remove [redacted] from our current calling listHowever, it must be understood that it is out of our control if in the future we receive information from a questionnaire, survey, ballot, etcat some point in the future when calling lists are updated from new leads Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am accepting the response from the business because they said they would take me off their contact list [redacted] the caller worded things to lead me to believe the only reason he wanted to come to my house was to "deliver the gift"At that point in the conversation, there was no mention of a product demonstration, or that I would not receive the gift if I did not submit to a product demonstrationThe caller was more concerned about getting my address [redacted]