ECO Roof and Solar

Complaint: [redacted] I am rejecting this response because: The statements made above are over exaggerated and falseI never demanded that the entire house get resided, nor is that in my complaintI didn't spent 60% of the time in my driveway while they were thereI chose a different color than what was stated and the person that dropped off the shingles had no problem with meWe had a very nice exchange and conversationI even helped him and his son unload the shingles from the truckEco was simply mad because they couldn't load it on the roofDue to my experience working with them, I didn't want to take the risk of my driveway being cracked more due to the weight of the truck, and the driver agreed it was a strong possibility, and then have to work out another problem with them [redacted] had been completely unprofessional, rude, and over promised/under delivered throughout the project.Additionally, none of his statement matters as it doesn't address the problem and complaintThe outstanding issue at hand is that the roof was not installed per manufacturer guidelinesThis was noted by the Chief Building Inspector and other professionals and is on the correction noticeThe GAF website has specific installation guidelines on how to install their Timberline HD shingles and they where not followedAdditionally, Eco has stated that they have contacted their GAF representative to come outI requested that they contact me to setup a time to meet, but I have not heard from themI am also concerned that the representative will not look at this neutrally, seeing it is ECO's representative and they give them a lot of businessIt's a black and white issue, was the roof installed correctlyIt was not and it needs to be correctedLastly, the CEO has accused me of fraud and illegal conduct which I have done nothing of the sortThis company is completely unprofessional Sincerely, [redacted] ***

ECO Roof and Solar is actively working with this client to resolve the failed inspection from the building department We meet Mr [redacted] at his property on Thursday December 7th and should have a resolution by the end of this week

Initial Business Response / [redacted] */ We have spoken with [redacted] regarding the roof and the claim, and we feel that both parties understand and have a clear picture of balances, work expectation and scope of lossThe roof construction also has passed [redacted] inspectionWe have an open line of communication with the [redacted] to help them with any additional work that they would like completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

ECO Roof and Solar has contacted this customer and resolved this complaint Funds have been refunded

Initial Business Response / [redacted] */ We have contacted Mr [redacted] regarding the roof, have dispatched a technician to address the issue in his complaint and will work with Mr [redacted] to resolve his concernsAny damage that is related to the roof leak will be addressed as well

Complaint: I am rejecting this response because: There were inaccuracies in the response and merchant did not accept responsibility for their mistakes Sincerely, [redacted] ***

[redacted] was referred from a neighborWe met him on his timetable, usually after 6pmat first He was hesitant on a color at the start and took a week to get colors to me Once Material was ordered it took weeks for delivery This is standard for that time of yearThe Material had to be delivered on the street because of limited access to the property and we stored extra decking material in his driveway up against the homeThe driveway was the owners suggestion as he said he never used the garage and took the busWe Completed the roof which included re-deckingwe fixed the slope to his addition at no additional charge and brought everything to current building codeOur Supplier sent the wrong color modified bitumen roof and it was installed without noticeOnce discovered we contacted our crew manager right away and let him know this area of the roof needed to be re-doneThe replacement material was delivered, including new decking and placed in driveway as it had been before [redacted] called and asked that we get it moved so he could get his car outHis Project manager went to his home at 8pm to get this done the same dayIt took weeks to get that replaced, which was longer then we would of liked, however not unusual as every roofing company in the [redacted] Metro Area, including ECO is overladed from the May 8th hail stormOnce it was replaced we called in for inspectionWe had the extra materials picked up within a week of completionIn the mean time we send out our gutter installer to measure the guttersWe followed up with them after a week and were told they had still not done the estimate, as they too were very behind because of the stormwe are now months into thisWe let the homeowner know we were still working on this and that we would be a little while longer with repairsWe contacted another one of our gutter installers to find out if they had availability to complete gutters and he stated that he could get the customer scheduled as soon as possible because he had been waiting [redacted] ***'s project manager [redacted] asked to set up a meeting with the homeowner as he wanted to address everything at this timeA Monday night visit was requested [redacted] he never responded on if this date/time was ok with him [redacted] received a call on Monday evening stating we had a set appointment and blew off [redacted] ***He was screaming at the top of his voice that he left work early to meet, [redacted] said that he could be there in minutes which would be 7pmHe also told him that he never confirmed a date and timeHe stated that he didn't respond which meant that he agreedHe said no do not come outWe continued talking and he calmed downHe said he would contact me the upcoming days with a new timeWe met downtown at his office buildingHe asked for paperwork stating that the work had been completedHe then sent a follow up email which I responded with all paperwork and answered all the questions he hadI informed him if he wanted some stucco work done than I will get our stucco contractor out to the property but that it was a small project and may take some time as they were all busy on bigger projectsHe informed me he would not need the work done and that he would hire someone for that projectTell us why here

Final Consumer Response / [redacted] (2000, 7, 2015/12/22) */ Good morning, this is correct, I have met Mr [redacted] yesterday and thanks to his valuable help, we were able to get a resolution on this case I am extremely satisfied with Mr [redacted] feedback This case can be closed [redacted] [redacted] On Tue, Dec 22, at 11:AM, [redacted] wrote: Hi ***, I've been trying to log onto the Revdex.com server to respond to Case ID # XXXXXXXX it appears the server is downI will keep trying over the next couple of daysI do want you to know that I met with Mr [redacted] at our office on 12/21/to discuss his concerns and reach an agreeable solutionI agree with Mr [redacted] that additional repairs are needed to the underside of the porch roof and we outlined exactly what those repairs areI emailed Mr [redacted] yesterday an outline the repairsWe are committed to getting them done ASAP and Mr [redacted] seemed pleased with the solutionI've copied him on this email to make sure that is still the case Thanks, Let me know if you have any questions and Merry Christmas [redacted] Eco Roof and Solar (XXX) XXX-XXXX

Initial Business Response / [redacted] (1000, 6, 2015/07/03) */ We have contacted the business owner regarding the issuesWe will need to investigate further the damage to the swamp cooler to determine cause Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted them on 6/4/15, there was not a holiday until 7/4/That is month there were no holidaysJust another none truth which they are so good at Final Consumer Response / [redacted] (3000, 25, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have had 1/months to contact me and they have notThey are just stalling Final Business Response / [redacted] (4000, 30, 2015/10/09) */ I have emailed MrRackey to set up a time to meet and resolve thisI will update the Revdex.com once this has been completed Thanks, [redacted] ***

We sincerely apologize if repairs began that earlyWith the unpredictable weather patterns this time of year, we try to get a jumpstart on projects so that we are able to protect the structure before afternoon showers arrive.I can assure you the inconvenience was only in the best long term
interests of the property and protecting the contents of the structureConstruction has been completed so there should be no further disruption in the future.Sorry again for the inconvenience.*** ***
***

The response below comes from our project manager *** Paper, who worked with Mr***. We asked *** to respond to this complaint as he is the individual who has had the most interaction with the client. *** has had many customers and has always received great reviews on his
professionalism and representation of ECO Roof and Solar I met *** *** and sold him on Eco like I do every other customer in my portfolioOur mutual friend *** *** introduced me to *** and recommend me. I explained to him that Eco repairs roofs and gutters, but that we have a preferred vendor list which and could help find him qualified labor for his sidingI met with *** *** from Compass Adjustment Services on 5/11/at 7:am for an insurance inspection*** told *** to his face " we are not paying for anything that is not broken" after *** demanded the entire house be sidedHe was concerned about color matching between old and new sidingOver the course of months I must have had this conversation with him different times. *** wrote the estimate and I told *** to begin looking at shingle colors and whether he wanted to install an impact resistant shingle.An underlying theme of this entire situation is *** is a frugal personHe did not want to pay one penny more out of pocket for any items or additionsImpact resistant shingles were thus out of the equation. Everything was satisfactory for about a month until we began discussing siding estimates*** got upset when I told him Eco does not install siding and our workmanship warranty would not be attached to itHe went on a tirade about how he signed on with us because "we do all the work"I sat him down on his dining room table and we reviewed his contractNo work had yet to be performed and I was beginning to get frustrated with his conduct towards meI explained to him there was nothing to be upset about, he could walk away at any timeHe told me he wanted me to follow through for himI told him that was not a problem, but what was a problem was the direction our relationship was going inI was not happy with his aggressive and abrasive approach and when he continued claiming I made statements and promises, I debated cutting him loose completely. At the time, I knew I needed every contract to fulfill my obligations to EcoI've always wanted to present myself as a highly professional and ethical earnerSo I said let’s just put the roof on and move on, you live and learn.I took it upon myself to setup meetings with siding/window companies and find him qualified laborI met with different siding company reps at his property over the course of another monthEvery aspect of this process was painstaking and nothing satisfied ***After these three siding companies turned away from the job and there was more berating me about shingle colors, he chose Barkwood. When material arrived, he would not allow ABC to roof load because he was worried his driveway would be crackedI got a call from the driver himself that *** was being rude and complicating the dropI called *** and explained to him that we pay fees for roof drops and fees for hand loading materialsIf he was going to interfere with our process and we were to be charged additional fees for roof loading materials, those fees would be added to his fileHe was livid. A few days later when we met at his house to begin the job, I went into his living room and we had a conversationI told him I was not going to accept any more abuse and that after I installed the roof, I was closing my contract with himI said " I am not installing your gutters, I'm tired of this situation and tired of these disagreementsI will install your roof to the best of my ability and to the standards of Eco and yourself, you have absolutely nothing to worry about because this is business and I am here to get paid." I'm being totally transp***t with Eco in stating that I didn't sugar coat my message and was rather stern without crossing any professional boundaries. We proceeded to roof his house and company cam accounts for the processWe ended up with the wrong ridge vent and we had to return the following day to install the proper sizeOther than that, the build went seamless with no problems.I had men on his roof, with me includedI walk roofs and check for soft deckingRotten decking gets replaced*** was standing in his driveway with his hands on his hips about 60% of the time we were there and was home about 90%. The following day after we finished, *** called me with his attic concernsI told him that splintering can happen, we have a lot of nails in this decking to start with and even more now with the new roof installedAgain, we had 3-months in between contract signing to roofing, I must have visited him at his home timesI even met *** at my home and we drove around Denver together and looked at shingle colors, designs, etcHe heard what he wanted to hear and fabricated the rest to suit his argument.I explain to every home owner we contract that we work within the scope and additional repairs or upgrades are the home owner's responsiblyThis individual expressed on several occasions he did not want to pay for any additional costsI never asked if he wanted to go the extra mile and replace 4-sheets of decking because he would have looked at me like I am supposed to pay for itNope, that’s not how this worksIn any case, had there been an absolute need to repair any decking I would have made the appropriate call weeks ahead of ordering material and insurance would have supplemented the cost. The following days I was called and texted many times over garbage, nails, dead grass, pretty much anything else you can think of*, My Sales manager at some point during that time got involved with communicating to him because *** was on a war path after I told him "I am not installing you gutters"Other employees at Eco all spoke with *** and I a decision was made to replace his gutters to try and smooth things over and work with integrityEco also provided him gutters guards at no charge.Our office was at odds with him at this point, no one here had anything positive to say and I could now see other staff here agreed with me about his unprofessional attitude*** did what all professionals do at his level and he said let's see this through and send him a gift card as a thank you. After the roof failed inspection Eco began to investigate the reasons and began speaking with the building department to remedy the situation “those emails are attached” We are currently waiting for a letter from the manufacture regarding the shingle installation Once that is received will be sending that information to both the building department as well as Mr***.I have contacted *** Windows and Siding and the inspector on his claim to get any additional info*** *** (formally at ***) remembers talking with *** and choosing to drop his file*** wrote a star review on them so they might be motivated to add a commentTell us why here

ECO roof and Solar entered into an agreement with *** *** on September 8th 2015, at that time her insurace claim was almost a year old and there was only days to to complete all repairs, ECO made contact with her insurance company and they advised us that they had been sending letters and
attempting to contact her for months without a response They were not willing to extent her claim for any other trades other then the roofThis did not give us enough time complete other repairs They also would not accept any supplements or negotiationWe then agreed to complete the roof replacement and window repair only, as that is all time would allow ECO Collected a deposit for the windows via credit card, however Ms*** decided to go with another company as they were less expensive It was agreed to credit that window deposit toward the roof replacement deductible Ms ***'s file was placed into the production kue and the roof was completed in DecemberThere was about inches of snow on the ground and a proper cleanup could not be done until all snow melted This clean up will completed this week and Ms*** is aware and alright with this ECO roof and Solar is also coordinating with our drywall expert to complete the interior crack in her drywall also anticipated to be complete this weekA partial payment has been made to ECO roof and Solar for the work completed and we have advised the client that we would not be requesting final payment until the cleanup and interior repairs were complete

ECO Roof and Solar is actively working with this client to resolve the failed inspection from the building department.  We meet Mr. [redacted] at his property on Thursday December 7th and should have a resolution by the end of this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

ECO Roof and Solar has contacted this customer and resolved this complaint.  Funds have been refunded

Final Consumer Response /* (2000, 7, 2015/12/22) */
Good morning,
this is correct, I have met Mr [redacted] yesterday and thanks to his valuable help, we were able to get a resolution on this case.
I am extremely satisfied with Mr [redacted] feedback.
This case can be closed.
[redacted]...

[redacted]
On Tue, Dec 22, 2015 at 11:38 AM, [redacted] wrote:
Hi [redacted],
I've been trying to log onto the Revdex.com server to respond to Case ID # XXXXXXXX it appears the server is down. I will keep trying over the next couple of days. I do want you to know that I met with Mr. [redacted] at our office on 12/21/15 to discuss his concerns and reach an agreeable solution. I agree with Mr [redacted] that additional repairs are needed to the underside of the porch roof and we outlined exactly what those repairs are. I emailed Mr. [redacted] yesterday an outline the repairs. We are committed to getting them done ASAP and Mr. [redacted] seemed pleased with the solution. I've copied him on this email to make sure that is still the case.
Thanks,
Let me know if you have any questions and Merry Christmas
[redacted]
[redacted]
Eco Roof and Solar
(XXX) XXX-XXXX

Initial Business Response /[redacted]/
We have spoken with [redacted] regarding the roof and the claim, and we feel that both parties understand and have a clear picture of balances, work expectation and scope of loss. The roof construction also has passed [redacted] inspection. We have...

an open line of communication with the [redacted] to help them with any additional work that they would like completed.

Complaint: [redacted]
I am rejecting this response because: The statements made above are over exaggerated and false. I never demanded that the entire house get resided, nor is that in my complaint. I didn't spent 60% of the time in my driveway while they were there. I chose a different color than what was stated and the person that dropped off the shingles had no problem with me. We had a very nice exchange and conversation. I even helped him and his son unload the shingles from the truck. Eco was simply mad because they couldn't load it on the roof. Due to my experience working with them, I didn't want to take the risk of my driveway being cracked more due to the weight of the truck, and the driver agreed it was a strong possibility, and then have to work out another problem with them. [redacted] had been completely unprofessional, rude, and over promised/under delivered throughout the project.Additionally, none of his statement matters as it doesn't address the problem and complaint. The outstanding issue at hand is that the roof was not installed per manufacturer guidelines. This was noted by the Chief Building Inspector and other professionals and is on the correction notice. The GAF website has specific installation guidelines on how to install their Timberline HD shingles and they where not followed. Additionally, Eco has stated that they have contacted their GAF representative to come out. I requested that they contact me to setup a time to meet, but I have not heard from them. I am also concerned that the representative will not look at this neutrally, seeing it is ECO's representative and they give them a lot of business. It's a black and white issue, was the roof installed correctly. It was not and it needs to be corrected. Lastly, the CEO has accused me of fraud and illegal conduct which I have done nothing of the sort. This company is completely unprofessional. 
Sincerely,
[redacted]

Complaint: 11139780
I am rejecting this response because: There were inaccuracies in the response and merchant did not accept responsibility for their mistakes.
Sincerely,
[redacted]