ECO safety lights

Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ Contact Name and Title: [redacted] - General Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***@ecosafetylights.com Warranty/repair service is FREE if products are not abused by the end user, repair must be performed by our certified technician Sorry about your anger but your language was not nice too, we did ask you to send lights for repair so we can check and fix a problem for you, simply you refused this and told me not to be a ***Warranty is honored but you need to send lights back to us for evaluation and repair We don't blame costumers just following established rules and procedures Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) because on my first attempt at service I was told that it MUST be abuse because those products do not ever fail and that I would need to pay for freight just to get them checkedthis is NOT LISTED UNDER THE WARRANTY TERMSIN FACT IN MY LISTING THERE WAS NO WARRANTY TERMS WHATSOEVER EXCEPT GUARANTEED FOR ONE YEAR..therefore it was implied that my warranty would cover any cost associated with defects in materials and workmanship as is legal standard since it wasnt explained or excluded in my purchaseand since my complaint I was asked a second time where they should send the part but have not yet seen itAGAIN A LIE FROM A SHADY SUPPORT STAFFTHE Revdex.com NEEDS TO REVIEW THE SO CALLED POlICIES THEY HAVE IN PLACE FOR BADGERING AND LYING TO PAYING CUSTOMERSand a warranty policy that the customer can review before purchase Final Business Response / [redacted] (4000, 9, 2014/05/02) */ ECO Safety Lights LLC Warranty Terms and Conditions Standard 12-month warranty The Seller undertakes to replace or repair, at its option, any goods supplied by the Seller if a defect in material or workmanship arises under conditions of and proper use and maintenance (fair wear and tear excepted), provided that all of the following are true: a) The goods were operated and maintained in accordance with the Seller's operating instructions b) The claim is first notified promptly in writing to the Seller c) The defect occurs within months from the date of Take-Over of the goods by the Buyer d) The goods have not been repaired or modified by anyone other than the Seller or at the Seller's direction e) In the case of goods not of its own manufacture, the Seller's responsibility shall be limited to the passing [redacted] to the Buyer the benefit of any guarantee or warranty given to the Seller by the manufacturer of such goods f) Filaments, gaskets, targets and consumable items are themselves excluded from the warranty provisions ECO Safety Lights LLC reserves the right to withdraw standard warranty terms from Buyers who fail to meet the agreed payment terms Bespoke goods Where the Seller has manufactured goods to the design of, or furnished by, the Buyer, the Seller accepts no liability for design errors or the consequences thereof, and the Buyer shall indemnify the Seller against all demands, damages, costs, and expenses arising in connection with such design The Seller disclaims all other warranties - whether express or implied, oral or written - with respect to the goods, including without limitation all warranties of merchantability or fitness for any purposeThe Seller does not warrant that the goods are error-free or will accomplish any particular results The foregoing states the entire liability in contract and in tort of the Seller in respect of defective goods and the Seller shall not, save as expressly provided herein, be liable for any other claim in regard to defects in the goods Return of goods During the first months, the cost of returning the goods to ECO Safety Lights LLC will be met by the Buyer with ECO Safety Lights LLC paying the return cost from the factory to Buyer It is simple; Just send lights back and we will repair for you and return to you at our expense Thank you ECO Safety Light LLC Management Final Consumer Response / [redacted] (4200, 11, 2014/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This warranty statement was presented after the defect..and after I bought them on ebay which only stated FULL one year warranty..the principal of the poor craftsmanship and lousy customer service,and they should repair the defect and cover shipping both ways since the product was defective and not damaged and the warranty should have been available BEFORE the sale and not just after

Initial Business Response /* (1000, 5, 2014/04/28) */
Contact Name and Title: [redacted] - General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ecosafetylights.com
Warranty/repair service is FREE if products are not abused by the end user, repair must be performed by our...

certified technician.
Sorry about your anger but your language was not nice too, we did ask you to send lights for repair so we can check and fix a problem for you, simply you refused this and told me not to be a [redacted]. Warranty is honored but you need to send lights back to us for evaluation and repair.
We don't blame costumers just following established rules and procedures.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because on my first attempt at service I was told that it MUST be abuse because those products do not ever fail and that I would need to pay for freight just to get them checked.. this is NOT LISTED UNDER THE WARRANTY TERMS. IN FACT IN MY LISTING THERE WAS NO WARRANTY TERMS WHATSOEVER EXCEPT GUARANTEED FOR ONE YEAR..therefore it was implied that my warranty would cover any cost associated with defects in materials and workmanship as is legal standard since it wasnt explained or excluded in my purchase. and since my complaint I was asked a second time where they should send the part but have not yet seen it.. AGAIN A LIE FROM A SHADY SUPPORT STAFF. THE Revdex.com NEEDS TO REVIEW THE SO CALLED POlICIES THEY HAVE IN PLACE FOR BADGERING AND LYING TO PAYING CUSTOMERS. and a warranty policy that the customer can review before purchase.
Final Business Response /* (4000, 9, 2014/05/02) */
ECO Safety Lights LLC Warranty Terms and Conditions
Standard 12-month warranty
The Seller undertakes to replace or repair, at its option, any goods supplied by the Seller if a defect in material or workmanship arises under conditions of normal and proper use and maintenance (fair wear and tear excepted), provided that all of the following are true:
a) The goods were operated and maintained in accordance with the Seller's operating instructions.
b) The claim is first notified promptly in writing to the Seller.
c) The defect occurs within 12 months from the date of Take-Over of the goods by the Buyer
d) The goods have not been repaired or modified by anyone other than the Seller or at the Seller's direction.
e) In the case of goods not of its own manufacture, the Seller's responsibility shall be limited to the passing ** to the Buyer the benefit of any guarantee or warranty given to the Seller by the manufacturer of such goods.
f) Filaments, gaskets, targets and consumable items are themselves excluded from the warranty provisions.
ECO Safety Lights LLC reserves the right to withdraw standard warranty terms from Buyers who fail to meet the agreed payment terms.
Bespoke goods
Where the Seller has manufactured goods to the design of, or furnished by, the Buyer, the Seller accepts no liability for design errors or the consequences thereof, and the Buyer shall indemnify the Seller against all demands, damages, costs, and expenses arising in connection with such design.
The Seller disclaims all other warranties - whether express or implied, oral or written - with respect to the goods, including without limitation all warranties of merchantability or fitness for any purpose. The Seller does not warrant that the goods are error-free or will accomplish any particular results.
The foregoing states the entire liability in contract and in tort of the Seller in respect of defective goods and the Seller shall not, save as expressly provided herein, be liable for any other claim in regard to defects in the goods.
Return of goods
During the first 12 months, the cost of returning the goods to ECO Safety Lights LLC will be met by the Buyer with ECO Safety Lights LLC paying the return cost from the factory to Buyer.
It is simple; Just send lights back and we will repair for you and return to you at our expense.
Thank you
ECO Safety Light LLC
Management
Final Consumer Response /* (4200, 11, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This warranty statement was presented after the defect..and after I bought them on ebay which only stated FULL one year warranty..the principal of the poor craftsmanship and lousy customer service,and they should repair the defect and cover shipping both ways since the product was defective and not damaged and the warranty should have been available BEFORE the sale and not just after.