Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ This in in response to Mrs [redacted] 's complaintA contract was signed between [redacted] Inc - An [redacted] which has common ownership with Eco Shield, but is NOT the same company, and MrHenry [redacted] who from what we understand is Mrs [redacted] 's uncleAlthough Mrs [redacted] claims to be the owner of the property located at [redacted] N [redacted] Ave, Chicago, IL, Mr [redacted] is the [redacted] policy holder, and as such is entitled to sign [redacted] claim documents, including [redacted] Eco Shield was interested in doing the work paid for by [redacted] to have the roof replaced, but we were not able to reach an agreement with Mr [redacted] or Mrs [redacted] , so no work was performedMr [redacted] then informed [redacted] Inc that he would like to cancel his contract with themMr [redacted] has since paid [redacted] the fee due to them due to their work on his claim with [redacted] has sent in the Cancellation/Release documentation to [redacted] and Mr [redacted] and Mrs [redacted] are free to chose any contractor they so chooseEco Shield never signed any contract or agreement with Mrs [redacted] , as such she is not our customer and her complaint with Eco Shield should be considered invalidAttached we are including the cancellation/release documentation signed by Mr [redacted] that [redacted] provided us with
Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ This in in response to Mrs [redacted] 's complaintA contract was signed between [redacted] Inc - An [redacted] which has common ownership with Eco Shield, but is NOT the same company, and MrHenry [redacted] who from what we understand is Mrs [redacted] 's uncleAlthough Mrs [redacted] claims to be the owner of the property located at [redacted] N [redacted] Ave, Chicago, IL, Mr [redacted] is the [redacted] policy holder, and as such is entitled to sign [redacted] claim documents, including [redacted] Eco Shield was interested in doing the work paid for by [redacted] to have the roof replaced, but we were not able to reach an agreement with Mr [redacted] or Mrs [redacted] , so no work was performedMr [redacted] then informed [redacted] Inc that he would like to cancel his contract with themMr [redacted] has since paid [redacted] the fee due to them due to their work on his claim with [redacted] has sent in the Cancellation/Release documentation to [redacted] and Mr [redacted] and Mrs [redacted] are free to chose any contractor they so chooseEco Shield never signed any contract or agreement with Mrs [redacted] , as such she is not our customer and her complaint with Eco Shield should be considered invalidAttached we are including the cancellation/release documentation signed by Mr [redacted] that [redacted] provided us with