Initial Business Response / [redacted] (1000, 6, 2015/09/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bills.com It is not clear to me how the complainant feels he was misledI reached out to him via phone and email, more than once, but did not hear back from him with further details We have a clear disclosure on the page at our site that asks for a phone numberIt reads, in part, "We take your privacy seriouslyYou are providing express consent to share your information with up to five Bills.com Network Lenders, and for Bills.com, parties calling on behalf of Bills.com, or an authorized third party on their behalf to call you (including through automated means; e.gautodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS) and/or email, even if your telephone number is currently listed on any internal, corporate, state, federal or national Do-Not-Call (DNC) list." As soon as we received a request that calls stop, we reached out to the lenders with whom we shared the complainant's phone number, requesting that they stop calling Additionally, my associate spoke with the complainant's wife, explaining the steps we took We make it easy to contact usOur phone number is on every page at The Easy Loan SiteI am responsible for the calls that came in and no call is ignored Regarding the issue of not seeing rates, I checked with our engineering and product team and they assured me that a "loan options" page would have displayed offers from two lenders in our networkThey did stress that it is possible for a user to exit the system before they display and not see them I am still available to speak to the complainant about any issues I did not address to his satisfaction Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/09/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bills.com It is not clear to me how the complainant feels he was misledI reached out to him via phone and email, more than once, but did not hear back from him with further details We have a clear disclosure on the page at our site that asks for a phone numberIt reads, in part, "We take your privacy seriouslyYou are providing express consent to share your information with up to five Bills.com Network Lenders, and for Bills.com, parties calling on behalf of Bills.com, or an authorized third party on their behalf to call you (including through automated means; e.gautodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS) and/or email, even if your telephone number is currently listed on any internal, corporate, state, federal or national Do-Not-Call (DNC) list." As soon as we received a request that calls stop, we reached out to the lenders with whom we shared the complainant's phone number, requesting that they stop calling Additionally, my associate spoke with the complainant's wife, explaining the steps we took We make it easy to contact usOur phone number is on every page at The Easy Loan SiteI am responsible for the calls that came in and no call is ignored Regarding the issue of not seeing rates, I checked with our engineering and product team and they assured me that a "loan options" page would have displayed offers from two lenders in our networkThey did stress that it is possible for a user to exit the system before they display and not see them I am still available to speak to the complainant about any issues I did not address to his satisfaction Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)