Late door installation with wrong glazing and unresolved defects
I purchased a new front door in December. The door was due to arrive in April, but was installed 3 months late in July. The communication from Ecoline Windows Calgary was horrendous from the start, with little to no updates on our order unless I called. Not only did they not communicate, but when I finally got a hold of someone at the company, they provided me with false information and timelines on the status of the order. Finally on July 2023, our new door was installed, and to my frustration the door came with the wrong glazing design. The door was to have exterior and interior applied grills, and instead came with the grills inset into the satin glass panels. I was told to have the door install the door as is, and they would replace the glass in a couple of weeks. I am still waiting. Along with the wrong glazing design, there are quite a few other deficiencies, some of which affect the performance quality of the door: 1. Custom coloured powder coating is uneven leaving white speckles all over the black. Scratches and dents are visible on the door and sidelight, leaving white marks on the black door 3. Improperly installed brickmold, which has completely pulled away from the door and sidelight on both sides 4. Nail holes all over the brickmold from failed attempts to install it 5. Interior white jamb was installed with defects, leaving a large black blemish 6. Terrible interior finishing job from the removal of the old door, which includes large drywall and trim repairs. Ive left voicemails and emails with the head of Ecoline Service Canada and Service Calgary, with no response. Little action has been done to rectify these issues. No reassurance from the company has been provided, letting me know these deficiencies will be fixed. I was told to pay in full for our door prior to install, and now that the company has all our money, they don't seem to care about seem to care about fixing the door. This is not the quality of product I was promised.
We had 4 bedroom windows and 1 patio door completed by Ecoline.
We originally went with this company as they told us that there were no glass delays for them and that everything was made locally. This was in 2021 when this was an issue.
This ended up being untrue and everything was delayed. Install was finally completed in Jan 2022. Our patio door was the first issue that I noticed. We could barely open it. It took me over a year and countless visits by their techs to finally say that the door was defective. I stayed home for dozens of these visits missing work and activities/family time, and no one would take notes or submit paper work and it was ALWAYS me following up with the company for anything to be done.
Their trim work is also done so poorly, it splits within weeks to months after install. They told me if I wanted it done nicely that I would have to pay extra. They also use a copious amount of caulk to fill in any gaps on the exterior. They also damaged our walls and new flooring during the install. We had other windows done by another company as we were fed up with Ecoline and this was not an issue for any of their windows.
I am now dealing with our replacement patio door. It is bowed and now leaking cold air into the house. I have reached out to them, and of course I know this is going to be a painful process to get anything rectified. I do not have any hope that they will do anything.
Lastly, they demand payment upfront and before any work starts. They will just stand there until they are paid. This is because the company will make the workers pay the company if a client does not pay. Highly unethical. A client should be able to pay once the work is done and you are satisfied, not before. There is no hold back in case poor work is done.
I have lost countless work days, time with my family and energy with this company for them to rectify their issues. They are unwilling to make anything right.
We originally went with this company as they told us that there were no glass delays for them and that everything was made locally. This was in 2021 when this was an issue.
This ended up being untrue and everything was delayed. Install was finally completed in Jan 2022. Our patio door was the first issue that I noticed. We could barely open it. It took me over a year and countless visits by their techs to finally say that the door was defective. I stayed home for dozens of these visits missing work and activities/family time, and no one would take notes or submit paper work and it was ALWAYS me following up with the company for anything to be done.
Their trim work is also done so poorly, it splits within weeks to months after install. They told me if I wanted it done nicely that I would have to pay extra. They also use a copious amount of caulk to fill in any gaps on the exterior. They also damaged our walls and new flooring during the install. We had other windows done by another company as we were fed up with Ecoline and this was not an issue for any of their windows.
I am now dealing with our replacement patio door. It is bowed and now leaking cold air into the house. I have reached out to them, and of course I know this is going to be a painful process to get anything rectified. I do not have any hope that they will do anything.
Lastly, they demand payment upfront and before any work starts. They will just stand there until they are paid. This is because the company will make the workers pay the company if a client does not pay. Highly unethical. A client should be able to pay once the work is done and you are satisfied, not before. There is no hold back in case poor work is done.
I have lost countless work days, time with my family and energy with this company for them to rectify their issues. They are unwilling to make anything right.
Stay away from this company.