Ecolo Blue Life & Energy

Initial Business Response / [redacted] (1000, 8, 2014/09/17) */ I have communicated with the customer and I will be sending out a refund check to them for the amount owed Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the president of Ecoloblue I will be receiving a refund and $will be withheldIt is currently the weekend and I do not believe their business is open weekendsI will wait until Monday Sept XX XXXX for a confirmation that this refund has been sent out before closing out my dispute to make sure it is the amount we discussed in our communications

Initial Business Response / [redacted] (1000, 8, 2015/12/08) */ Hello, We apologize for all the back and forth, and lack of communication. I'm am not sure where the problem was there. However, I was informed by [redacted] and [redacted] , that by the time they spoke with you on the issue, that you had already... started dismantling the machine to self diagnose. This technically voids the warranty, however, I am willing to let that slide. There also seems to be some miscommunication on the price of machines you mentioned. If you were truly looking to be a distributor and purchase in minimum quantities, the cost to you is much less than what you stated. However, since you only purchased 1 machine, that would put you into the dealer category, in which you would have to pay full price for this initial machine. However, you were given a 10% discount anyway, which is above and beyond what we do. As far as the humidity level and production, there is miscommunication there too. Our machines produce UP TO 8 gallons a day at ideal (70-80%) humidity. This is what we advertise verbally and on our website. As far as the machine being the newest model out there, it technically is. We did upgrade to a newer display. But it is only newer in terms of looks. The new display does not add any upgraded features to the machine. It is only cosmetic. In the end, we would be happy to look at the machine if you want to bring it into to us. It is a perk of our local customers, as people further away have to pay to ship their machines to us (as shipping and transportation is not covered under warranty). Please contact [redacted] at XXX-XXX-XXXX x110 or [redacted] @ecoloblue.com to arrange this.

Initial Business Response /* (1000, 5, 2015/11/12) */
To begin, our company does not scam peopleWe had several unexpected production delays this summer that unfortunately caused the delay to this customerWe have profusely apologized and tried to keep the customer updated of the delaysThis is
not a business practice for us, and we hope to never go through this againWe actually just got his machine packed on a shipping container leaving *** for *** on 11/The customer was emailed this information, with the bill of lading attached (as I attached here)That shipment is due to arrive in *** on Dec If the customer is unable to wait for their machine, we will be happy to refund themWe never refused to do soOur company policy is that it can possibly take up to business days for a refund to processAs stated in the email to the customer, both owners are traveling right now meeting with government agencies in Saudi Arabia and South Africa on water issuesThe email the customer quoted clearly states that we will refund them, so we are not sure why they had to take the issue to the Revdex.comThe customer can choose to still receive their machine, or choose to be refunded, both of which would happen around the same time

Initial Business Response /* (1000, 10, 2016/01/14) */
The refund will be in the mail by Monday January 18th.
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I do actually receive a full refund - that is all I...

have be trying to get ,since nov. 12th , 2015. Yes , this will resolve the matter . Thank you very much for your assistance in this matter.

Initial Business Response /* (1000, 8, 2015/12/08) */
Hello,
We apologize for all the back and forth, and lack of communication. I'm am not sure where the problem was there. However, I was informed by [redacted] and [redacted], that by the time they spoke with you on the issue, that you had already...

started dismantling the machine to self diagnose. This technically voids the warranty, however, I am willing to let that slide.
There also seems to be some miscommunication on the price of machines you mentioned. If you were truly looking to be a distributor and purchase in minimum quantities, the cost to you is much less than what you stated. However, since you only purchased 1 machine, that would put you into the dealer category, in which you would have to pay full price for this initial machine. However, you were given a 10% discount anyway, which is above and beyond what we do.
As far as the humidity level and production, there is miscommunication there too. Our machines produce UP TO 8 gallons a day at ideal (70-80%) humidity. This is what we advertise verbally and on our website.
As far as the machine being the newest model out there, it technically is. We did upgrade to a newer display. But it is only newer in terms of looks. The new display does not add any upgraded features to the machine. It is only cosmetic.
In the end, we would be happy to look at the machine if you want to bring it into to us. It is a perk of our local customers, as people further away have to pay to ship their machines to us (as shipping and transportation is not covered under warranty). Please contact [redacted] at XXX-XXX-XXXX x110 or [redacted]@ecoloblue.com to arrange this.

Initial Business Response /* (1000, 5, 2015/12/02) */
The refund has been processed via PayPal. See supporting attachment.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ecoloblue has refunded me the...

money for the product purchased and the money for the NSF check to my paypal account .

Initial Business Response /* (1000, 8, 2014/09/17) */
I have communicated with the customer and I will be sending out a refund check to them for the amount owed.
Initial Consumer Rebuttal /* (3000, 10, 2014/09/20) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
Per the president of Ecoloblue I will be receiving a refund and $150 will be withheld. It is currently the weekend and I do not believe their business is open weekends. I will wait until Monday Sept XX XXXX for a confirmation that this refund has been sent out before closing out my dispute to make sure it is the amount we discussed in our communications.

Initial Business Response /* (1000, 5, 2015/11/12) */
To begin, our company does not scam people. We had several unexpected production delays this summer that unfortunately caused the delay to this customer. We have profusely apologized and tried to keep the customer updated of the delays....

This is not a normal business practice for us, and we hope to never go through this again. We actually just got his machine packed on a shipping container leaving [redacted] for [redacted] on 11/18. The customer was emailed this information, with the bill of lading attached (as I attached here). That shipment is due to arrive in [redacted] on Dec 7. If the customer is unable to wait for their machine, we will be happy to refund them. We never refused to do so. Our company policy is that it can possibly take up to 14 business days for a refund to process. As stated in the email to the customer, both owners are traveling right now meeting with government agencies in Saudi Arabia and South Africa on water issues. The email the customer quoted clearly states that we will refund them, so we are not sure why they had to take the issue to the Revdex.com. The customer can choose to still receive their machine, or choose to be refunded, both of which would happen around the same time.

Initial Business Response /* (1000, 10, 2016/01/14) */
The refund will be in the mail by Monday January 18th.
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I do actually receive a full refund -...

that is all I have be trying to get ,since nov. 12th , 2015. Yes , this will resolve the matter . Thank you very much for your assistance in this matter.

Initial Business Response /* (1000, 5, 2015/12/02) */
The refund has been processed via PayPal. See supporting attachment.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ecoloblue has refunded me the money for the...

product purchased and the money for the NSF check to my paypal account .