Econo Air

Hello [redacted] , E-cono Air will be contacting you today to answer any questions and resolve any issuesA refund was processed at $for any inconvenience we may have causedEcono Air will be reaching out to you shortlyThank You, [redacted] Customer Service Manager [redacted] Ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ Dear Econo Air, I truly understand you're unable to baby-sit your so called “techs” while on a service callI was sold a new furnace by one of your managers and isn't it customary to glance at one service order to be able to advise if a new furnace is warranted or not? The service order I received isn't even filled out it only states that the gas valve needs replacement a part anyone can purchase online for $I have a sneaky suspicion this company's managers and techs have no clue what's expected of them, or what their doing for that matterI should have already been given a detailed diagnostic last timeTherefore, I will not allow anyone from your company back in my home at this timeAs for my furnace it has worked just fine since the second company put the pieces back together! I will send you the receipts when I get a chanceI wish to know what will be done before I close this complaint / [redacted] Style Definitions */ ] Regards, [redacted]

Dear [redacted] ,This is a letter to confirm that customer complaint # [redacted] was resolvedWe resolved the situation by issuing a full refund in the amount of $189,We havecontacted the customer to inform them of their refund and they should be receiving it in 7-business days.Thank you,Econo Air [redacted] ***

Today, June 18th *** has contacted Econo Air and has informed us about the "lawn mower" sound coming from the unit after the correct motor has now been installedThere is a scheduled appointment for Wednesday between 9am-11am for a warranty technician to arrive (Chad) to see if he is able to minimize the noise coming from the condenser*** ***'s HVAC unit is the original install unit since with Econo AirPlease note: since install date, *** ***'s first preventative service was done 5/1/on ACNext preventative service done 3/26/on AC and FAUThen, 1/13/on FAUNext, 6/16/on ACThen, 1/12/on FAULastly, 5/31/on ACThat's a total of only preventative service appointments on the AC unit since the install dateLike stated before, the new motor is now installed and *** *** is having cool air at this timeJust to re-cap, *** our warranty tech will be arriving on Wednesday between 9am-11am to confirm if the noise is coming from the new motor installed our a different part of the condenser

Good Morning,No one is asking you to close your complaint until you are satisfied with the outcomeI cannot relinquish any funds until I receive receiptsThe technicians have been disciplined about their actions as this is not proper procedureWe do have a procedure here and do not fly by the seat of our pantsWe have been in business for over years and have over 300,customersYou cannot build that on a shoddy work practiceYou have given us bad reviews on just about every site without waiting for a conclusionNormally a bad review is given if there has been no communication or an outcome cannot be sought so in essence you are looking for retribution not a solutionIf you would please work with us to come to a solution and don't want to do business after that I can understand but you must be able to agree that there are parties in this and we are both not innocentThanks for your time

Issue as of 6/24/has not been resolved on 6/22/*** field supervisor addressed the problem noticed the blades on the fan motor were installed incorrectly and stated the fan motor was defective and needs to order a new motor this would talk a few daysI asked to rush the order since this has been going on for quite a while*** did indicate I would get a full refund for the inconvenience , My issue is that I was not taken seriouslymaybe because I'm a female and don'know what I'm talking aboutI also had mentioned that the name plate on the unit was broken by the original tech *** and that also needs to be replaced. *** ***

Good Morning,I am sorry to hear of your situationI would also like to thank you for bringing this to my attention as we cannot monitor the technicians whilst in your home I am personally going to investigate this issueWe do not operate our company this way and if found to not be working
within our guidelines the technician will be disciplinedLet me refund you your appointment fee of $and if you forward me your receipts I will see if there is something we can do for youI apologize for you having this bad experience, our technicians are trained to advise on problems and never leave your system any way apart from the state in which it was foundIf the fault in your system has not been found please let me send one of our warranty technicians to give a full detailed diagnostic of your furnaceAgain please accept our apology and hope to help you in the near future *** ***

Hello,After reviewing account and recent visit. We apologize for the diagnostic not being done professionally, we will refund your deposit in full. In return for our records and to process the refund, may I receive a copy of the invoice from the company who added refrigerant and fixed the...

unit? thank You[redacted]Customer Service Manager###-###-####

Dear [redacted],This is a letter to confirm that customer complaint #[redacted] was resolved. We resolved the situation by issuing a full refund in the amount of $189,00. We havecontacted the customer to inform them of their refund and they should be receiving it in 7-10 business days.Thank you,Econo Air[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],I have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Partial rejection I do accept that they will be sending a different tech but if the problem is not the fan motor then the original tech misdiagnosed the problem . I should be penalize for their error. I have been greatly inconvenienced I will see what happens on Wednesday 6/22/16
Regards,
[redacted]

Econo Air has has explained the delay to Mr. [redacted]. We also did apologize to Mr. [redacted] over the telephone. We have talked with Mr. [redacted] today and responded to his sons [redacted] Review as well. We have all parts and material on hand so we may proceed with repair. Twenty plus days have past since the...

initial visit, we will be waiving all of the costs to get this repair done. [redacted] is aware of our follow up appointment being at no cost. Thank You,[redacted]Customer Service Manager.

Hello [redacted], E-cono Air will be contacting you today to answer any questions and resolve any issues. A refund was processed at $149 for any inconvenience we may have caused. Econo Air will be reaching out to you shortly. Thank You,[redacted]Customer Service Manager[redacted] Ext....

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] @ Econo-Air contacted me on 6/15/16 @around 4:50 stating he would send a seasoned technician on Friday 6/17/16 between 9&11am. I had previously indicated I did not want [redacted] the original technician to complete the work. [redacted] arrived at the promise time. I was shocked see [redacted] since I had asked for someone else to complete the work. The fan motor sounds like lawn mover & the broken name plate was not replaced instead was installed  any which way. I am very unhappy on handling this problem by Econo-Air  unprofessional.. I purchased the unit in Nov. 2008 & all service & repairs were through them. I want me unit repaired properly. The refund in the amount of$149 is not enough for the addition inconvenience they have caused.
Regards,
[redacted]

the address I gave is the corporate because this is the location in which I called and is nearest to me. If they sent someone from a different office I was not notified and do not know which office was involved and when I called them to complain I called( as you have now informed me) the corporate...

office and am not aware of working with a different location.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[
Dear Econo Air,
I truly understand you're unable to baby-sit your so called "techs" while on a
service callI was sold a new furnace
by one of your managers and isn't it customary to glance at one service order
to be able to advise if a new furnace is warranted or not? The service order I
received isn't even filled out it only states that the gas valve needs
replacement a part anyone can purchase online for $I have a sneaky suspicion
this company's managers and techs have no clue what's expected of them, or what
their doing for that matterI should have already been given a detailed
diagnostic last timeTherefore, I will not allow anyone from your company back
in my home at this timeAs for my furnace it has worked just fine since the
second company put the pieces back together! I will send you the receipts when
I get a chanceI wish to know what will be done before I close this
complaint
]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]