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Econo-Haul Reviews (2)

[redacted] was a customer with us and cancelled service on March 11, In reviewing the dates in question, we do show that 2/was missed and that we went back and picked that up on 2/Our policy when we miss a customer is to go back and pick them up that day or the next day However, if we do not receive a call from the customer, there is no way for us to know that they were missedThere is no record that [redacted] called us regarding misses except for 2/There was no communication until March As everyone is aware this past winter was very challenging due to the number of storms we encountered [redacted] and all of our customers were not picked up on Monday, March 3rd due to inclement weatherOur policy for inclement weather is to pick up all customers if possibleIf Econo-Haul feels that our workers safety would be jeopardized in any way due to extremely icy or dangerous conditions, we will not work that dayCustomers trash will be picked up on the next regular pick up day and no credits are givenOur driver did confirm that he picked up everything for [redacted] on Monday, March 10th [redacted] is disputing $for four weeks of service that he says he didn't receiveWe do not charge that much for four weeks of serviceHis account was credited for $for two weeks in March & all of AprilThe remaining charges are $plus a $late fee equaling $We did remove the $late fee which brings the balance due to $ Our customers are our top priority and we go above and beyond to accommodate them We have communication regarding inclement weather in our guidelines and on our website We feel that with no communication prior to 2/and from 2/until March that $is still owed by [redacted] This is for two weeks service in March and we feel this is a fair priceWe did pick up everything for him on March 10th and always make every effort to ensure excellent service

We have reviewed [redacted] 's response regarding the service he received I understand that [redacted] states he left a voicemail cancelling service after the office was closed on Friday, 3/7/There would have been no time to communicate to our drivers by 6:am on Monday that [redacted] was cancelled and Monday was his pickup dayOur drivers would have stopped to pick up at his address as he was still on their daily agenda [redacted] was a customer with us for a number or years and received excellent serviceWe do not have any previous complaints from [redacted] As I stated in our previous letter, our customers are our top priority and we go above and beyond to accommodate them As a courtesy to [redacted] , I have given him a credit for the balance due in the amount of $

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