Econo Home Repairs

From: Thy N [redacted] Sent: Wednesday, July 12, 5:PM To: info Subject: [redacted] To Whom It May Concern, We got the certified mail from [redacted] on Thursday June 29- Unfortunately I was out of town that weekend I had send her letter to my insurance company on the beginning of the following week I talked to the agent, they had contacted her and I'm still waiting for the outcomeWhen [redacted] came to the salon for wax, my coworker had asked her on brows or full face wax, she responded full face twice, once is out in front desk, and again in the wax room She paid with her credit card $for the service plus $tips cash on how gentle service on her sensitivity skin We haven't heard anything from her until we got the letter For any other services she had done had anything to complicate after the wax, since she had sensitive skin We are sorry that her face had the reaction, we are still waiting for the outcome from the insurance and [redacted] to result the situationSincerely, Royal NailsSent from my iPhone

From: Thy N[redacted] Sent: Wednesday, July 12, 2017 5:22 PM To: info Subject: [redacted]   To Whom It May Concern, We got the certified mail from [redacted] on Thursday June 29-17.  Unfortunately I was out of town that weekend.  I had send her letter to my...

insurance company on the beginning of the following week.  I talked to the agent, they had contacted her and I'm still waiting for the outcome. When [redacted] came to the salon for wax, my coworker had asked her on brows or full face wax, she responded full face twice, once is out in front desk, and again in the wax room.  She paid with her credit card $35 for the service plus $15 tips cash on how gentle service on her sensitivity skin.  We haven't heard anything from her until we got the letter.  For any other services she had done had anything to complicate after the wax, since she had sensitive skin.  We are sorry that her face had the reaction, we are still waiting for the outcome from the insurance and [redacted] to result the situation. Sincerely, Royal Nails. Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will agree to await assistance from their insurance company.  They have contacted me finally.  However, I am currently out of state on vacation and I'm unable to do anything with regard to this matter for a few days. Thank you.
Regards,
[redacted]