Econo Lodge Bowling Green

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer Response:
Please accept my sincerest apologies for the lack of customer service you received during a recent visit to our EconoLodge-Bowling Green property
During a recent lobby fire the telephone and internet lines to several of our guest rooms were damaged and are in the process of
being replaced during renovations. The pool however, could not be opened this season due to a leak that requires extensive repair. We have notified the third party booking sites of these issues but not all sites have updated their information. We understand the absence of these amenities pose a great inconvenience to our guests. I sincerely apologize that the front desk was not more sympathetic to your needs. I can assure you that any and all charges made to your credit card account have been reversed
Thank you for bringing this incident to our attention and I hope you will give EconoLodge an opportunity to better serve you in the near future.
Have a wonderful day!
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer Response:
Please accept my sincerest apologies for the lack of customer service you received during a recent visit to our EconoLodge-Bowling Green property.
During a recent lobby fire the telephone and...

internet lines to several of our guest rooms were damaged and are in the process of being replaced during renovations.  The pool however, could not be opened this season due to a leak that requires extensive repair.  We have notified the third party booking sites of these issues but not all sites have updated their information.  We understand the absence of these amenities pose a great inconvenience to our guests.  I sincerely apologize that the front desk was not more sympathetic to your needs.  I can assure you that any and all charges made to your credit card account have been reversed.
Thank you for bringing this incident to our attention and I hope you will give EconoLodge an opportunity to better serve you in the near future. 
Have a wonderful day!
[redacted]