Econo Lodge Inn Reviews (5)
Econo Lodge Inn Rating
Description: Hotels
Address: 1773 Trans Canada Hwy, Kamloops, British Columbia, Canada, V2C 3Z6
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www.choicehotels.ca
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Dear Guest,We apologize for the troubles experienced on your recent stay We will look into the room which you were in and see about how we can ease these sorts of situations for future guests.On behalf of our entire team, I would like to apologize for failing to exceed your expectationsYour satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future We will also be contacting our linen seevice company and vendor to find more about the alarm issue noted.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely, [redacted] w/ Econo Lodge Fallbrook, CAGeneral ManagerEcono Lodge Inn & Suites [redacted]
Dear Guest,We apologize for this experience and I appreciate your follow up withthis. We will share this email with our pest control and linen rentalcompany. I researched your stay with us and did find yourreservation.I am able to refund half of your stay amount back to your credit cardending in ***.Please respond with your reservation number to confirm so that I cannote on our end here.Sincerely,*** ***Econo Lodge Inn & Suites FallbrookSouth Mission RoadFallbrook, CA 92028*** *** ***
*** *** faxeconolodgefallbrook.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept their apology. My health was at risk. I want a refund of my stay details of why you are not satisfied with this resolution.
Regards,
[redacted]
Dear Guest,We apologize for the troubles experienced on your recent stay. We will look into the room which you were in and see about how we can ease these sorts of situations for future guests.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your...
satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We will also be contacting our linen seevice company and vendor to find more about the alarm issue noted.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,[redacted] w/ Econo Lodge Fallbrook, CAGeneral ManagerEcono Lodge Inn & Suites[redacted]
Review: I stayed at the econolodge inn & suite fallbrook this weekend for my nephew wedding. Friday night I pulled back the sheet on the bed and there was two blood spots on the sheet. What if those blood spots are HIV positive. I also plugged in the iron and the smoke detector went off and the alarm clock popped like fireworks all night. This is unacceptable and I would like my money backDesired Settlement: I would like the refund of my stay
Business
Response:
Dear Guest,We apologize for the troubles experienced on your recent stay. We will look into the room which you were in and see about how we can ease these sorts of situations for future guests.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We will also be contacting our linen seevice company and vendor to find more about the alarm issue noted.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,[redacted] w/ Econo Lodge Fallbrook, CAGeneral ManagerEcono Lodge Inn & Suites[redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept their apology. My health was at risk. I want a refund of my stay details of why you are not satisfied with this resolution.
Regards,
Business
Response:
Dear Guest,We apologize for this experience and I appreciate your follow up withthis. We will share this email with our pest control and linen rentalcompany. I researched your stay with us and did find yourreservation.I am able to refund half of your stay amount back to your credit cardending in [redacted].Please respond with your reservation number to confirm so that I cannote on our end here.Sincerely,[redacted]Econo Lodge Inn & Suites Fallbrook1608 South Mission RoadFallbrook, CA 92028[redacted] faxeconolodgefallbrook.com