Econo Lodge Midtown

Complaint: [redacted] I am rejecting this response because:Due to my many conversations with this company about this matter I reject their reasoningAlso, because if I am not the registered guest or the person on the roomWhy did they make me a key when I was lockoutI'm sorry for the late response Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Good morning I have read the complaint and understand completely, from the information given to us and information that we Econo Lodge Midtown has collected we see that Mr*** is not the registered guest and is actually under a females name last name being *** from system invoice Ms ***
is the registered guest to this room, room ***The only way the security deposit of USD can be refunded is if registered guest is present with state issued I.D or if registered guest *** sends Econo Lodge Midtown authorization letter with her signature through Fax or Email stating that Mr *** is authorized to pick up security deposit of USDIn the event of Econo Lodge Midtown returning cash deposit to unregistered personnel can result in double payment being issued one for Mr *** and other to actual registered guest Ms *** and is something that can not be done for any reason, unless documentation is provided as sated cash deposit can be released to one person with no hassle.Please see attachments. Sincerely Mr K***Owner Econo Lodge Midtown

Complaint: [redacted]
I am rejecting this response because:Due to my many conversations with this company about this matter I reject their reasoning. Also, because if I am not the registered guest or the person on the room. Why did they make me a key when I was lockout. I'm sorry for the late response.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]