Econo Lube Meineke

Customers first visit with the vehicle dodge charger VIN [redacted] was on 07-27-7-27-on this first visit the customer requested to refill the coolant as the reservoir was emptyNo other cooling system work was requested at that timeCust also requested an oil change mileage was 11-12-second visit miles and months later cust requested a cooling system check stating the vehicle was leaking coolantMeineke advised the cust the vehicle has a crack in the radiator and was leaking from the timing coverThe customer authorized replacement of radiator only (partial repair) but declined to repair the leak from the timing cover, at this time cust was advised vehicle was still in need of an additional cooling system repairs and vehicle may continue to overheat08-12-third visit miles and months later cust returned for more cooling system repairsCust was advised vehicle was leaking from the timing cover and water pump- also suggested thermostat with the repairA block test could not be performed prior to sealing the cooling systemAdvised cust continuous driving of the vehicle while overheating can cause further damage to the vehicle [redacted] authorized the replacement of the timing cover sealwater pump, and thermostat mileage 08/29/fourth visit cust returned stating the vehicle is no longer leaking but is overheating under some driving conditions intermittentlyA pressure test revealed a very small head gasket leaks as a result of continued driving and overheatingMeineke has contacted the customer with regards to his complaint and will work with [redacted] to amicably resolve the customers concerns

Initial Business Response / [redacted] (1000, 18, 2016/02/24) */ todays date 2/23/customer is here getting more work donealso new monroe shocks AGAIN at no chargethird time upgrading for customer @ no chargeobviously this complaint is mild extortion but, we try everything we can do to make our customers happy..why would he be here more times since then if we did such a bad jobguess I'm a push over Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have since spoken with the manager [redacted] who has replaced the shocks and done everything in his power to make it rightThey have spent many hours trying to resolveAlbeit not perfect, I am satisfied that he tried to make it right as best he could under the circumstances

I am rejecting this response because:
I'm forced to reject their response due to inconsistencies of their stories They once mentioned to me that the timing cover was really dirty and that they can change the part out for $1,but that it was not necessary to doSo since they mentioned it wasn't necessary, I chose not toI applied for credit and was approved for $through their finance company, so I believe they were offering to change that part because thy knew I had been pre-approvedThe very last visit they never once mentioned the timing cover, all that I was told was that the major issue was the water pump and that they recommended changing out the timing belt gasketI gave them the OK to change out bothOnce the repairs were all done they assured me that the car was fixed but it was the complete oppositeMy vehicle was worse! I received a phone call from one of the managers at Meineke about a week or so agoHe was upset asking why I issued a complaintWe discussed the matter and he then asked what he can do to resolve the issueI simply told him, all I ask is to either repair my car so it runs the way it should or just get it back to the way I had it, refund the money spent and I'll take it elsewhere to get it fixed rightHe said he would call me back in a little while and I never heard from him again sinceIf it is true that my car had other issues, why would they tell me time and time again that my vehicle was ready only to find more and more problemsI would have taken other measures if they would have told me from the start that my motor was the major issue, why it took other repairs to figure that out, I don't knowThat's the reason I chose to bring my car to Meineke, because they are the professionalsThis has caused unnecessary stress that my family and I do not need

Initial Business Response /* (1000, 12, 2016/07/08) */
The customer has been taken care ofThe ac is working fine
Initial Consumer Rebuttal /* (3000, 14, 2016/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Update: 7/11/
on 7/7/we noticed car
running sluggish and check engine light came on we had to stop using the ACMeineke stated the car needed a tune up ( replaced Bosch spark plugs with Delco ones) I mentioned this after work was complete that plugs had been changed in Janbut they said nothingAlso intake manifold was replaced$- invoice - ***
So after spending a total of $at Meineke since 2/9/on various parts and labor we will only be satisfied when car runs correctly for more than months and some kind of reimbursement would have been nice considering all the time and money lost on gas and driving to and from work with only car

Final Consumer Response /* (2000, 9, 2016/07/18) */
I finally received my refunded after getting in contact with the representative's supervisorThe lady working my case refused to check on the status of the refund checkHer supervisor found out it was mailed to the wrong address***
customer service

Initial Business Response /* (1000, 18, 2016/02/24) */
todays date 2/23/2016. customer is here getting more work done.. also 4 new monroe shocks AGAIN at no charge. third time upgrading for customer @ no charge. obviously this complaint is mild extortion but, we try everything we can do to make...

our customers happy..why would he be here 4 more times since then if we did such a bad job. guess I'm a push over
Initial Consumer Rebuttal /* (2000, 20, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have since spoken with the manager [redacted] who has replaced the shocks and done everything in his power to make it right. They have spent many hours trying to resolve. Albeit not perfect, I am satisfied that he tried to make it right as best he could under the circumstances.

Customers first visit with the vehicle 2007 dodge charger VIN [redacted] was on 07-27-2015. 7-27-2015 on this first visit the customer requested to refill the coolant as the reservoir was empty. No other cooling system work was requested at that time. Cust also requested an oil change mileage...

was 115451. 11-12-2015 second visit 6502 miles and 3 months later cust requested a cooling system check stating the vehicle was leaking coolant. Meineke advised the cust the vehicle has a crack in the radiator and was leaking from the timing cover. The customer authorized replacement of radiator only (partial repair) but declined to repair the leak from the timing cover, at this time cust was advised vehicle was still in need of an additional cooling  system repairs and vehicle may continue to overheat. 08-12-2016 third visit 7632 miles and 9 months later cust returned for more cooling system repairs. Cust was advised vehicle was leaking from the timing cover and water pump- also suggested thermostat with the repair. A block test could not be performed prior to sealing the cooling system. Advised cust continuous driving of the vehicle while overheating can cause further damage to the vehicle. [redacted] authorized the replacement of the timing cover seal. water pump, and thermostat mileage 129585. 08/29/2016 fourth visit cust returned stating the vehicle is no longer leaking but is overheating under some driving conditions intermittently. A pressure test revealed a very small head gasket leaks as a result of continued driving and overheating. Meineke has contacted the customer with regards to his complaint and will work with [redacted] to amicably resolve the customers concerns.