Econo Sewer

Review: On Saturday September **,2013 at 9:05 PM, a billing dispute occurred at my home placing my wife and 9 year old girl in fear for their safety. Details are as follows. At 5:52 my wife placed a call to Econo_Sewer to unclog the Sewer-Maine. They promised to arrive at 7:30 p.m., then 8:00 p.m. but did not arrive until 8:50p.m.. By 8:15 I began calling alternate companies and found one able to arrive within 30 minutes and was quoted $150 with a 3 month warranty. My wife called Econo-Sewer to cancel but they pleaded with her not to cancel stating they were on their way. At 8:50 2 gentlemen arrived from Econo-Sewer and so I spoke with them on the phone, told them that this was the third time this year they arrived. I also stated that the last time they showed up in may, they cleaned 1 pipe instead of both pipes. They promised to clean both pipes and charge 150 for 6 months because they did not want to lose a loyal customer. After I agreed to those terms and after completion of the job, they reneged and said it would be $150 for 30 days. As I attempted to remind them of the agreement by backtracking conversation, the Econo-Sewer Contractor began to cut me off over the phone by irately yelling. After a while of this yelling tactic, in front of my wife who's caring for a 2 month old, and my scared 9 year old daughter, I ordered him to leave the house and that I would call 911 or we can resolve this at small claims court. At this the contractor screamed profanities at my family from the street. I asked my 9 year old what he said and she stated that words like "[redacted], and [redacted]". The Econo_sewer contractor also stated he would come back and spray [redacted] on our house. This incident caused numerous neighbors to come out of their houses and observe their conduct. Out of fear for my family's safety, my wife offered to pay but they left.Desired Settlement: Honor the agreement reached with me before the work was done. $150 for 6 month warranty. In addition, should sewer clog occur again in the next6 months following September **, 2013.

Consumer

Response:

At this time, I have not been contacted by Econo-Sewer and Drain Service, Inc regarding complaint ID [redacted].

Sincerely,