Our company still stands that we notified our customer with the only phone number given when the service was initially set up. It is our policy when someone contacts us regarding an account to notify the number on file instead of responding to any messages given. Our first contact with [redacted] was at the end of January and at the request of Mr. [redacted] (our customer) we changed the contact number to her phone number, in addition I told Mrs [redacted] when her first cut was scheduled in February and made specific notes on her account to make sure gate was secure once we left. She did not contact us again until after we had already serviced just her front yard again because she did not unlock the gate. We will refund to the credit card on file $98 which is half of the amount she paid for service from November thru first visit in February. We do not feel that we did anything wrong and that we did notify the contact number on file every time that there was a payment due and when the schedule changed from weekly to once every two weeks from a Saturday to a Thursday. Thank you,[redacted] Econocuts 281-862-2887
Revdex.com:
This letter is to inform you that The Campos Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/17/2015 1:34:20 PM and assigned ID [redacted]
Regards,
Our company still stands that we notified our customer with the only phone number given when the service was initially set up. It is our policy when someone contacts us regarding an account to notify the number on file instead of responding to any messages given. Our first contact with [redacted] was at the end of January and at the request of Mr. [redacted] (our customer) we changed the contact number to her phone number, in addition I told Mrs [redacted] when her first cut was scheduled in February and made specific notes on her account to make sure gate was secure once we left. She did not contact us again until after we had already serviced just her front yard again because she did not unlock the gate. We will refund to the credit card on file $98 which is half of the amount she paid for service from November thru first visit in February. We do not feel that we did anything wrong and that we did notify the contact number on file every time that there was a payment due and when the schedule changed from weekly to once every two weeks from a Saturday to a Thursday. Thank you,[redacted] Econocuts 281-862-2887
Revdex.com:
This letter is to inform you that The Campos Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/17/2015 1:34:20 PM and assigned ID [redacted]
Regards,