Economic Moving Group LLC

Client had more items then were on the inventoryHer price went up accordingly with the dollars per cubic footClient called in saying she would not be in town for one day to receive her items and was calling non stop to have them deliveredAfter client asking to have the items delivered and not to deliver on one specific day client decided to leave townDelivery is not a set day due to being a long distance company We have up to business days to deliver items and they were delivered well before that time frameLong carry and other fees are all included in contract client signed

Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the consumerPlease note, that we are more than willing to thoroughly investigate the consumers said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesIt is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilitiesTo better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus, will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the companyWe respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); üBill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concernsWe strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, ML [redacted] Customer Service Department – ECONOMIC MOVING GROUP

Client wanted our driver to park illegally and leave furniture in the middle of the streetWe tried to work it out with client numerous times and told her we would deliver it where it was legal to unload house hold goodsClients contract stated all scenarios of a long carry and shuttle service if
needed at time of deliveryClient refused to abide by contract

Complaint: [redacted]
I am rejecting this response because: We called numerous times to try and resolve the situation. We spoke to two different supervisors. The shipping supervisor was very nasty and told me to stop calling and hung up the phone on me. I called back and spoke to another supervisor which was much nicer but I was told he couldn’t help me because it wasn’t his department. After my wife called to speak to the supervisor that hung up on me and told them that we would file a complaint with the Revdex.com and take legal action we got a call back in about an hour from the guy delivering the furniture. The contract started furniture would be delivered in 7 days after pick up. We waited over a month to receive our furniture. It was one excuse after another on why we still haven’t received our furniture. When we did receive our furniture we were missing a box and a curio cabinet. A lot of the furniture was damaged and scratched. The top of our bar was broken right off. I will not recommend your company to anyone. 
Regards,
[redacted]

Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints in an attempt to better understand, validate and fairly resolve all of their issues...

against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus, will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); üBill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, M. L[redacted] Customer Service Department – ECONOMIC MOVING GROUP.

Client had more items then were on the inventory. Her price went up accordingly with the 4 dollars per cubic foot. Client called in saying she would not be in town for one day to receive her items and was calling non stop to have them delivered. After client asking to have the items delivered and...

not to deliver on one specific day client decided to leave town. Delivery is not a set day due to being a long distance company.  We have up to 21 business days to deliver items and they were delivered well before that time frame. Long carry and other fees are all included in contract client signed.