Economy Auto Sales

The agreement between [redacted] and our business has been broken on the customer's end This vehicle is years old and does not come with ANY warranty Economy Auto offered to return the Ford Bronco for a newer more reliable vehicle however, Mr [redacted] refused and demanded the vehicle be in full working order at cost of dealer Economy Auto Sales also offered to have our mechanic diagnose the Ford Bronco for free after purchase, however Mr [redacted] never brought the vehicle to us to examine, instead, took the vehicle to his own mechanic The sales person (***) and the manager (***) have called Mr [redacted] on several occasions without a responseThe customer was told directly this is not a daily vehicle, this is considered a "project" or a "toy" given the age of the vehicleWe, Economy Auto, feel we have gone above and beyond our commitment while Mr [redacted] has broken all agreementsAttached are documents showing this vehicle to be sold and a picture of the vehicle in question This is a very nice Bronco with minor fuel regulation issues that may or may not be fixed easily and inexpensiveWe would know more of the repair costs of the vehicle if it was returned as offered for our mechanic to examine

This consumer did come in, and wanted a few things done to the car before purchasing. We could not get the odometer to work properly, so he decided he did not want it. We gave him his money back from his deposit at this point.

This deal was conducted in the normal procedure done with every client. The problem developed when the original signed contract was in the process of being funded and the applicants were unable to provide the required documents within the deadline set by the finance company, resulting in the...

defaulting of all contracted agreements made. We agreed to pay the resubmittal fee so that we could re-contract them under new terms. The new approval was made with one applicant for the reason of being able to receive all the stipulations on time as to avoid having the repetition of the initial issue. After this contract was signed and prepared to be sent to finance company, the salesman, being rather new, accidentally placed the files with paperwork that was set to be shredded and disposed of, and although we had the approval and terms agreed on and contract signed, it was not yet received by finance company. So when we realized the contract had been disposed of, the salesman contacted the clients to set up a time to get the paper work resigned and at that point the clients no longer wanted to proceed with the agreements we previously made. The truck loaned to applicants had to be inspected to insure sabotage was not a factor in the damage of the property, which delayed the refunding of said down payments. All concerns are cleared and the process of refunding the clients for all investments made is underway. Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

AGAIN, The contract was in default by applicant. It was defaulted by failing to complete necessary documents and requirements on the applicants behalf. The down payment could not be returned due to terms and conditions on the contract and plus customer failed to return all the property pertaining to that vehicle. Also the vehicle was never registered under any name, the contract was never finalized due to the above reasons. Driving the car, defaulting the contract, and expecting to get your deposit so that you may go next door to purchase a vehicle is not logical in a business sense to any dealer. Unfortunately, this has gone beyond the limits of re-contracting and has become a civil case in reference to the deposit. This in no way represents how our company does business or how our policies are enforced. We will continue providing our clients with excellent service and a great sales experience. Thanks!

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The agreement between [redacted] and our business has been broken on the customer's end.  This vehicle is 27 years old and does not come with ANY warranty.  Economy Auto offered to return the 1988 Ford Bronco for a newer more reliable vehicle however, Mr. [redacted] refused and demanded the...

vehicle be in full working order at cost of dealer.  Economy Auto Sales also offered to have our mechanic diagnose the 1988 Ford Bronco for free after purchase, however Mr. [redacted] never brought the vehicle to us to examine, instead, took the vehicle to his own mechanic.  The sales person ([redacted]) and the manager ([redacted]) have called Mr. [redacted] on several occasions without a response. The customer was told directly this is not a daily vehicle, this is considered a "project" or a "toy" given the age of the vehicle. We, Economy Auto, feel we have gone above and beyond our commitment while Mr. [redacted] has broken all agreements. Attached are documents showing this vehicle to be sold as-is and a picture of the vehicle in question.  This is a very nice Bronco with minor fuel regulation issues that may or may not be fixed easily and inexpensive. We would know more of the repair costs of the vehicle if it was returned as offered for our mechanic to examine.

The contract was in default by applicant. It was defaulted by failing to complete necessary documents and requirements on the applicants behalf. The down payment could not be returned due to terms and conditions on the contract and plus customer failed to return all the property pertaining to that...

vehicle. Thanks