Economy Auto Service

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]First of all they did not tell me any of this when I picked up the vehicle and paid over $to the company - not the employee - for the repairs they did - and the vehicle still does not run properly and the steering wheel is all jacked up and out of alignment - I have talked to an attorney and he has suggested I take it immediately to another repair shop to find out why lights are coming on for the engine - steering all messed up and emissions are leaking from motor - some valve missing from motor also (per Economy themselves told me that) Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [-nothing is working correctly on this vehicle - it is just not the oil -none of the electrical is working that was related to the motor repair and my attorney has told me not to take it back to them because they do not know what they are doing - they kept my vehicle for almost months and charge me over $1oooand did not even do the job correctly - I can not take it back to them because they do not know how to fix the problems and have told me so - now I have to pay someone else to fix their mess - they have beat the arms of the motor - air not working - lights are coming on because they by passed a lot of electrical emission valve missing - they kept it so long the warranty was over on the motor I purchased before they ever put the motor back in the car - I really need some help with this - going to cost me a lot more money and I am bled dry from all the repairs and no resolution] Regards, [redacted]

The business stated that the customer did let them know the vehicle was still having problems and was going to take it elsewhereShe was told that if she takes it somewhere else they can't be held accountable for the work done or cover the costThey are willing to check the oil daily for her to ensure that it is working in the proper way

I spoke with the businessHe states that this was a job done between the customer and one of the employees since they were friendsThis vehicle had a lot of problemsThe motor is used and at this point the customer would need to check the oil in the vehicle everyday for a week to determine how
the car is running because of where it came fromAfter that the customer should check it once every other week and then every two weeks, etcthe business is willing to check this for her if she brings to the vehicle back, but if she takes the vehicle anywhere else the warranty is not valid

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]First of all they did not tell me any of this when I picked up the vehicle and paid over $1041.00 to the company - not the employee - for the repairs they did - and the vehicle still does not run properly and the steering wheel is all jacked up and out of alignment - I have talked to an attorney and he has suggested I take it immediately to another repair shop to find out why lights are coming on for the engine - steering all messed up and emissions are leaking from motor - some valve missing from motor also (per Economy themselves told me that)
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[-nothing is working correctly on this vehicle - it is just not the oil 2 -none of the electrical is working that was related to the motor repair and my attorney has told me not to take it back to them because they do not know what they are doing - they kept my vehicle for almost 2 months and charge me over $1ooo. and did not even do the job correctly - I can not take it back to them because they do not know how to fix the problems and have told me so - now I have to pay someone else to fix their mess - they have beat the arms of the motor - air not working - lights are coming on because they by passed a lot of electrical emission valve missing - they kept it so long the warranty was over on the motor I purchased before they ever put the motor back in the car - I really need some help with this - going to cost me a lot more money and I am bled dry from all the repairs and no resolution]
Regards,
[redacted]

The business stated that the customer did let them know the vehicle was still having problems and was going to take it elsewhere. She was told that if she takes it somewhere else they can't be held accountable for the work done or cover the cost. They are willing to check the oil daily for her to ensure that it is working in the proper way.

Review: On 4/21/14 - I took my car to this place to change 3 spark plugs, replace cv axle and change the oil - car was running fine up to the point I took it in there - they told me they found shavings in the plugs and told me the motor was bad.I had only had the vehicle for 2 months and had bought a warranty for 3 months - they were to file a claim with the warranty people - which took them 3 weeks to do (for some reason) - then they did not strip the motor down as the adjustor had told them too - and so adjustor had to come back a second time. At that time they called me to try to get me to pay for the adjustor having to come out $110 - I ask why I should have to pay since they did not do job correctly - they let it go - the warranty did not cover the motor (another disappointment) due to it covered the pistons but did not cover the part that caused the pistons to go bad.So I had to look around for a used motor - which I did not have money for - however my church raised the money for me - so we found one for $500 - and the mechanic told me they would charge me $650 to put it in - at that time I had no choice since the vehicle did not run- at that point they wanted the money up front to do the work.Two weeks later I called to see if they had put the motor in and they said not yet they have been busy (my vehicle was there first don't understand) - a week later I called again - this time they said in the process they broke a piece off the radiator - and now would cost me another $50 to get a radiator (again I said why you broke it)Two more weeks went by - no calls - they would not answer my calls - always saying too busy to talk - when I finally got ahold of someone - he said the radiator had been sitting for a week at [redacted] - still waiting on it - Monday when I called they are still waiting on radiatorI am a single mother of 3 children - have had no vehicle - been trying to get to work everyday - with a $400 week income - I need to get my vehicle back-making pmts - not drivingDesired Settlement: Need my vehicle back - I am getting behind on rent and other bills - due to them always asking for more money and paying on a vehicle I have not driven in 2 months

Business

Response:

I spoke with the business. He states that this was a job done between the customer and one of the employees since they were friends. This vehicle had a lot of problems. The motor is used and at this point the customer would need to check the oil in the vehicle everyday for a week to determine how the car is running because of where it came from. After that the customer should check it once every other week and then every two weeks, etc. the business is willing to check this for her if she brings to the vehicle back, but if she takes the vehicle anywhere else the warranty is not valid.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]First of all they did not tell me any of this when I picked up the vehicle and paid over $1041.00 to the company - not the employee - for the repairs they did - and the vehicle still does not run properly and the steering wheel is all jacked up and out of alignment - I have talked to an attorney and he has suggested I take it immediately to another repair shop to find out why lights are coming on for the engine - steering all messed up and emissions are leaking from motor - some valve missing from motor also (per Economy themselves told me that)

Regards,

Business

Response:

The business stated that the customer did let them know the vehicle was still having problems and was going to take it elsewhere. She was told that if she takes it somewhere else they can't be held accountable for the work done or cover the cost. They are willing to check the oil daily for her to ensure that it is working in the proper way.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[-nothing is working correctly on this vehicle - it is just not the oil 2 -none of the electrical is working that was related to the motor repair and my attorney has told me not to take it back to them because they do not know what they are doing - they kept my vehicle for almost 2 months and charge me over $1ooo. and did not even do the job correctly - I can not take it back to them because they do not know how to fix the problems and have told me so - now I have to pay someone else to fix their mess - they have beat the arms of the motor - air not working - lights are coming on because they by passed a lot of electrical emission valve missing - they kept it so long the warranty was over on the motor I purchased before they ever put the motor back in the car - I really need some help with this - going to cost me a lot more money and I am bled dry from all the repairs and no resolution]

Regards,