Economy Cap and Gown

This was an [redacted] sale The customer wanted me to send a return label at my expense to her, because the item was not as she thought it would be I told customer to return it and that I would refund the merchandise totalThe customer then came back to say that the item was defective I finally sent the customer a prepaid label and I am waiting for the return to arrive and then will inform [redacted] to refund her total purchase price

Please tell [redacted] , That I apologize During the busy graduation season, I sometimes have another warehouse drop ship my overflow of orders I was under the impression that they had taken care of it I recently checked all their paperwork and do not see where they shipped her order I am issuing a full refund as soon as I send this reply Again, I apologize for not responding sooner Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because:It is a total lieNo one from this company has ever contacted meI sent them emails through [redacted] with no responseI finally received my refund from [redacted] because I filed a complaint through their website and won because no one from the company would respond to phone calls or emailsThis company does bad businessI have never received any calls, emails, or shipping labels Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please tell [redacted],
That I apologize.  During the busy graduation season, I sometimes have another warehouse drop ship my overflow of orders.  I was under the impression that they had taken care of it.  I recently checked all their paperwork and do not see where they...

shipped her order.  I am issuing a full refund as soon as I send this reply.
Again, I apologize for not responding sooner.
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is a total lie. No one from this company has ever contacted me. I sent them 4 emails through [redacted] with no response. I finally received my refund from [redacted] because I filed a complaint through their website and won because no one from the company would respond to phone calls or emails. This company does bad business. I have never received any calls, emails, or shipping labels.
Regards,[redacted]

This was an [redacted] sale.  The customer wanted me to send a return label at my expense to her, because the item was not as she thought it would be.  I told customer to return it and that I would refund the merchandise total. The customer then came back to say that the item was defective ....

 I finally sent the customer a prepaid label and I am waiting for the return to arrive and then will inform [redacted] to refund her total purchase price.

Review: Company never delivered item or refunded money. It has been over a month since my account was charged and the company has not responded to emails or phone calls to refund costs charged to my account.

Order: 116009

Order placed on 5/2. Total: $84.70 - I also paid an additional sum for Express Saver Delivery with an Estimated Delivery for date of Friday May 9

5/12: Emailed that gown did not arrive and company responded it would be delivered by 5/16

5/16: Emailed company again after gown was not delivered to ask for a refund -no reply from the company

Called the company the following week and left a message - no reply from company

I missed the graduation ceremony due to the product not arriving on 5/16/2014Desired Settlement: Refund of $84.70

Business

Response:

Please tell [redacted],

That I apologize. During the busy graduation season, I sometimes have another warehouse drop ship my overflow of orders. I was under the impression that they had taken care of it. I recently checked all their paperwork and do not see where they shipped her order. I am issuing a full refund as soon as I send this reply.

Again, I apologize for not responding sooner.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Paid 24.50$ for 2 day express delivery on a 28$ order only to receive the diploma cover minus the cap and gown early, very disappointed when I called was spoken to like It was my fault

Review: I ordered a gown from the company on May 17 2014 and paid extra for 2 day delivery. The order was promised on May 21, 2014. On May 21 the order had not been shipped. I tried to contact the company via email. No response. May 22 I again tried to contact the company via email. No response. May 23 I called the company went straight to Voice mail. May 23 I called the company again. After finally getting someone to answer I was told that they were super busy and that my order had "fallen through the cracks because they were understaffed and overwhelmed". I then asked why they had charged my credit card with no intention of shipping me the item which I needed by Friday May 23rd. I was then told it was out of their hands.Desired Settlement: I want a full refund for the product and the extra shipping.

Business

Response:

This was an [redacted] sale. The customer wanted me to send a return label at my expense to her, because the item was not as she thought it would be. I told customer to return it and that I would refund the merchandise total. The customer then came back to say that the item was defective . I finally sent the customer a prepaid label and I am waiting for the return to arrive and then will inform [redacted] to refund her total purchase price.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It is a total lie. No one from this company has ever contacted me. I sent them 4 emails through [redacted] with no response. I finally received my refund from [redacted] because I filed a complaint through their website and won because no one from the company would respond to phone calls or emails. This company does bad business. I have never received any calls, emails, or shipping labels.

Regards,