Economy Car Care Center LLC

Initial Business Response /* (1000, 12, 2015/08/13) */
Customer came in for an oil change in June and we did a full courtesy inspection on the vehicle (which is standard procedure on oil changes)We tell customers we will check their vehicles over as per our point courtesy inspection you get
with an oil changeCustomer did not understand this and thinks her fuel economy and fuel light coming on has something to do with her oil being changed and we offer a free vehicle diagnostic? Mrs*** never explained she was having fuel issues until after her oil change was done and she called or so weeks later saying the vehicle had been getting worse gas mileage before she even brought it to usShe has called multiple times and will not come in for us to look at the vehicle and does not even want a free diagnostic that was offered to her to figure out her existing issue which has nothing to do with an oil change being donewe tried to call her back on several occasions and she did not answer, when she finally did answer once she just cursed and got mad then hung upHer daughter was talking in the background telling her to calm down saying we didn't do anything wrong and we don't diagnose cars for free and that we just do a point inspection during the oil change which is freeThis issue has nothing to do with her oil change being done and she never brought to our attention on her visit that the car was having problems with the gas mileage

Initial Business Response /* (1000, 12, 2015/08/13) */
Customer came in for an oil change in June and we did a full courtesy inspection on the vehicle (which is standard procedure on oil changes). We tell customers we will check their vehicles over as per our 32 point courtesy inspection you...

get with an oil change. Customer did not understand this and thinks her fuel economy and fuel light coming on has something to do with her oil being changed and we offer a free vehicle diagnostic? Mrs. [redacted] never explained she was having fuel issues until after her oil change was done and she called 2 or so weeks later saying the vehicle had been getting worse gas mileage before she even brought it to us. She has called multiple times and will not come in for us to look at the vehicle and does not even want a free diagnostic that was offered to her to figure out her existing issue which has nothing to do with an oil change being done. we tried to call her back on several occasions and she did not answer, when she finally did answer once she just cursed and got mad then hung up. Her daughter was talking in the background telling her to calm down saying we didn't do anything wrong and we don't diagnose cars for free and that we just do a 32 point inspection during the oil change which is free. This issue has nothing to do with her oil change being done and she never brought to our attention on her visit that the car was having problems with the gas mileage.