Economy Fuel Oil Inc.

*** ***Revdex.com Re: Complaint#*** I am receipt of your complaint filed by *** ***. I appreciate this opportunity to respond.I have reviewed our accounts and found that in July 2017, a 52-issue subscription to Rolling Stones was placed through
MMedia. Service began with the August **, 2017, issue and was scheduled to continue through July **, 2019. In response to *** ***'s cancellation request, she was receiving the magazine as a result of recently making an online purchase. The magazine was included as a bonus offer with *** ***'s purchase. By default, the subscription was sent to the name and billing address used during her purchase. There were no hidden costs, further obligations, or automatic renewals associated with *** ***'s subscription. Since it appears that *** *** wishes to cancel, we have contacted MMedia on her behalf to cancel. The last copy mailed to *** *** will be dated September *,

Revdex.com:At this time, I have not been contacted by Wenner Media regarding complaint ID ***.Sincerely,*** ***

To Whom It May Concern Revdex.com Re: ID #*** I am in receipt of the complaint filed by *** ***. I appreciate the opportunity to respondI have reviewed our accounts and found that on July ***, we received an order for two years, issues, ordered
through a third party magazine service, MMedia Group. Delivery on this order began with the issue dated August ***, and was scheduled to continue through the July ***, issue Per *** ***’s request, we have stopped the delivery of the magazine, the last to be mailed being the October ***, issue. In regards to her inquiry about how the order was placed, she would need to contact MMedia Group, as that is who she ordered directly through. They can be reached at either ###-###-#### or *** Lastly, we apologize to *** *** for the inconvenience caused to her in this matter. While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope *** *** will accept oursAgain, I appreciate the opportunity to be of service and if you have any further questions, please let me knowTell us why here

*** *** *** *** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** *** *** Dear Mediator: I write to you in response to your letter, which was forwarded to my
attention. I have looked into *** ***’s subscription to Us Weekly, and I appreciate this opportunity to respond. As *** *** has noted, there have been some changes made to our distribution process, which has impacted different parts of the country differently. We regret the inconvenience this has caused *** *** and we understand that it may cause her to no longer want to receive the magazine. Unfortunately, we will be unable to change this process going forward but, should *** *** like to cancel her subscription due to these changes, we will certainly honor her wish to do that and offer her a full refund We hope this offers a sufficient resolution to this problemIf I can be of any further assistance, please do not hesitate to call me at ###-###-#### Sincerely,Elyse K***Executive Director, Consumer Marketing

I write to you in response to your inquiry regarding *** *** ***’s subscription to Rolling Stone, and I appreciate this opportunity to respond. Our records show that *** ***’s original order came through a program with Live Nation, through which an annual subscription to Rolling
Stone is offered at no additional cost when purchasing concert tickets and a chance to opt-out of receiving the magazine is offered during the transaction process. We regret that *** *** received the magazine if she did not want to and apologize for any inconvenience this caused. She has now served out her full year subscription so receipt of the magazine will cease unless she chooses to renew her subscriptionWe trust this resolves this matter and request respectfully that you close the complaintIf we can be of any further assistance, please let us know