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Economy Lift Rentals, LLC

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Reviews Economy Lift Rentals, LLC

Economy Lift Rentals, LLC Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Arial,sans-serif;">Thank you for giving us the opportunity to respond to the customer concern you received from *** ***, ID ***
Mr*** rented our lift equipment for one dayHe gave us his credit card number, and authorized us to charge his credit cardWe did not say what time it would be deliveredOur daily rental is for hoursWe allowed the customer to have the lift beyond hours at no additional charge
Our Maintenance department inspects each piece of equipment before it goes out on rentWe found the lift in good condition with no issues before the rental, and can only assume his complaints were due to operator errorUpon inspection after the rental, we found no leaks on the lift as he has stated, with either the hydraulic or diesel fuel
The $charge was for the manual box that had the customer had broken, and taken the Operators Manual
Finally, we are open 24/and our customers can always call us if there is a problem with the equipmentAt no time during the rental did Mr*** call to inform us there was any issue with the equipment, or we would have had our maintenance staff on site to correct the problem
This was the first time Mr*** has rented from us and find the allegations unfounded
We disagree with refunding him and will pursue with our attorney if we receive any additional information that he submits through the credit card charge
Respectfully,
*** ***
Economy Lift Rentals, LLC

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