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Economy Oil Change, Inc.

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Reviews Economy Oil Change, Inc.

Economy Oil Change, Inc. Reviews (7)

Economy Oil Change
June 24,
Revdex.com
Re: *** ***, Claim #***
To Whom It May Concern:
Thank you for taking the time to pas along the complaint
filed by *** *** on June 21, 2015.
Below is my response
Ms*** came to Economy Oil Change of *** complaining
of a TPMS light (Low Tire Pressure Light) on and the tire kept losing air. We found that the aluminum stem on the sensor
was corroded and leaking. We replaced
the sensor and this corrected the problem.
During that visit we informed Ms*** that she also need tires…Per
our recommendation Ms*** purchased tires for her *** *** ***
from Economy Oil Change of *** on July 19, (Not October of as she
stated in her complaint) She purchased *** *** *** size P245/40/R
and *** *** size 225/45/R17. These
are the correct size tires for Ms*** vehicle. We installed the two different brands because
she was insistent on getting the lowest cost tire possible. We also replaced the TPMS sensor on the
passanger front tire as the battery had died in the sensor and it was no longer
providing a reading causing the tire light to come on… The batteries in TPMS
sensors aren’t replaceable so a new sensor must be installed when one
fails. This did correct Ms*** complaint. Ms *** returned this Spring and spoke with
*** the store Manager saying that she had visited the *** Dealer and
they told her that we didn’t install a TPMS sensor in her tire. *** explained that there must be a mistake
because it isn’t possible to put air in to the tire with out a sensor…*** offered to check the tire to see if he could clear up any confusion… During
inspection we found nails in the tire, located less then 10mm from the edge
of the sidewall…A patch located within 10mm of the sidewall isn’t safe and can
not be installed. When *** informed
Ms*** of this she accused him of “hammering the nails into the tire” and
insisted that we pull the car out of the shop.
Our claim the tire couldn’t be patched is supported by the fact that the
mystery tire shop Ms*** took the car to for a new set of tires couldn’t
patch it either. Ms*** then called
and left a message for me to return her call.
I tried for approximately three weeks, to get in touch with her, I
couldn’t leave a message because her voice mail was full but I can say without
exaggeration that I called between 20-times.
Having not been able to get in touch with her I called the dealer to see
if they had another phone number for her…During the call I asked the service
advisor if he told the customer if we didn’t install a TPMS sensor and he said
“no, that’s not possible, the tire can’t even be inflated with out a sensor”…When
I finally did get in touch with Ms*** she wouldn’t even give me a chance
to get a word in edge wise…after listening to her accuse us of sabotaging her
car and selling her tires that she didn’t need (even though at the time we
showed her the bad tires and she approved the purchase) I did interrupt and asked “what exactly is it
that you are looking for?” She responded
that she wanted her money back for the tires and sensors… I said I was sorry
but that wasn’t a possibility. At that
time she blew up at me swore and hung up the phone. As far as I’m concerned this issue is closed
and we have moved on.
I consider myself to be in the customer service business…not
the car repair business. In over
years of service, servicing hundreds of thousands of customers I rarely find
myself unable make a customer happy… As a matter of fact if there is any doubt
that we caused a problem or didn’t live up to the customers expectation’s I
take care of the issue regardless of the cost.
I consider our reputation our most valuable asset. Ms*** had no interest in allowing us to
help fix the problem. She lied about
what the dealer said, she accused us of intentionally damaging her vehicle and
she accused us selling her parts she didn’t need. She also left me a threating voicemail that
she would call the *** *** and every social media website in existence
if I didn’t refund her money. The bottom
line is we did nothing wrong and she wouldn’t even let us help her fix the
problem. Had she asked for a tire at
cost to replace the one that couldn’t be repaired I would have done it.
Sincerely,
*** ***
Economy Oil Change

Economy Oil Change
June 30,
CT Revdex.com
Re: Complaint ID ***
To Whom It May Concern:
Thank you for taking the time to forward Ms*** rejection of my
response to her complaint. Both my staff
and I have always treated her with respect and compassion and I stand behind my
original response. I repeat that we sold
Ms*** top quality name brand tires that unfortunately picked up a couple
of nails in a location that can’t be repaired.
This is no fault of Economy Oil Change and I have nothing else to add to
this matter
Thank you again for passing along the complaint
Sincerely;
*** ***
Economy Oil Change

Please accept my apologies for the delay in my response.  I have spoken with [redacted] and believe this issue has been resolved…During my conversation with [redacted] she informed me that she would be withdrawing the complaint.  Economy Oil Change considers our reputation to be our most...

valuable asset and will always give the customer the benefit of the doubt when a situation like this arrises…Even though video evidence proved the oil change was done properly,  I feel it is in the best interest of all involved to go ahead and pay for the repairs…I believe this situation is now resolved and no further action is necessary on our part.  Thank you for bringing this case to my attention
 
[redacted]
Economy Oil Change

Complaint: [redacted]
I am rejecting this response because: Nearly every word in this resp;onse is patently false, or entirely untrue. In addition, it doesn't adress my concerns tomy satisfaction. Attached ismy rebuttal.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:7/15/2015Ms. [redacted]Manager, Marketplace OperationsRevdex.com Ms. [redacted],This email is my refutation to Mr. [redacted] response of 6/30/2015.I feel that I have stated my case very thoroughly, and I don’t believe that I have a great deal to add to the string of responses except this: I have found that people who fail to defend themselves do so because there is no defense of their actions.  I believe this to be true of Mr. [redacted] non-response.  He cannot defend his actions nor his treatment of me, because there is no defense for being rude, unprofessional, and mean.  There are no arguments to refute my statements because everything I’ve said is true – and you can’t argue with the truth. My final comment is that the only point of truth in Mr. [redacted] statement is that his staff has always been very courteous with me – they never, ever treated me poorly; however, I am not questioning his staff’s treatment of me – I am challenging his treatment of me.  I find it very telling that Mr. [redacted] calls his products “top quality brand tires” in his response, but called them “the cheapest tires out there” when he spoke with me, and “low cost” in his initial response to the Revdex.com. I also find it revealing that he admits in his second response that the tires were irreparable, but told me “what I will do for you is plug the holes in the tires…that’s all I’m willing to do”. How did he plan to repair tires that are irreparable?   Mr. [redacted] spoke of dealing with many customers and refunding money. I believe his exact words were:  “As a matter of fact if there is any doubt that we caused a problem or didn’t live up to the customers expectation’s I take care of the issue regardless of the cost…” . I find this incredible considering that Mr. [redacted] never even had a discussion with me – he simply told me that the only option he would offer me was to “plug the holes” in tires that were, by his own admission, irreparable. That is not what I call customer service by any standard. As I said, I have been either a manager or a trainer in a customer service capacity for more than 15 years, and if I gave my customers the treatment he gave me, I wouldn’t be employed for very long. I have never encountered a real businessman who would turn a long-time customer away without even attempting to resolve the problem to both party’s satisfaction….until I encountered Mr. [redacted].   Mr. [redacted] lack of a real response says it all, in my opinion.  I told Mr. [redacted] that what I considered fair was a refund of half the money I spent at his establishment – the last dollar I will ever spend at any of his locations – and I stick by that expectation.  I will accept half the blame for being naïve enough to believe his staff was being honest with me, and he should accept half the responsibility for what took place with the inferior product he sold me, the danger that product put me in, and his dishonest and rude treatment of me. Sincerely,[redacted]
Sincerely,
[redacted]

Review: I went to Economy oil change on Broad street [redacted] on September 21,2015 for an oil change as I was getting close to my 3k mile schedule. They did the oil change and I left. I pulled out of the driveway and and drove about 1/4 of a mile up the road and my oil light came on saying I had no oil. So I turned around to head back and my car just turned off. I restarted the car and pulled in their driveway. I went inside and they asked if everything was ok. I explained what had happened and the gentelman said maybe we did not set the filter correctly. He took it in the back to look at it and he put more oil in ( just had an oil change why would I need more oil?) he said they did not put the back on correctly. So they said they"fixed" it. I left and drove about 3 miles and my car started making a very loud knocking sound. At this time they were now closed. I called the next day I went back first thing in morning and they listened to the car and put thicker oil in it and additives in it they said it would quiet the motor down. At this point they acted like they diddnt know how to fix their mistake. I drive to my job and it was knocking still but not as bad due to the thicjer oil and additives but it was still knocking. last night the motor was knocking even louder so I called the owner and I explained the situation and he pretty much told me due to the miles 130k it was bound to happen. He wanted nothing to do with this situation and pretty much said was my fault. I explained that I take very good care of my car and get my oil changes faithfully every 3k miles and all the maintainence on schedule.

He refused to help in regards to this situation. I am very disapointed in how this business handles their mistakes and placing the blame on me when my car ran perfectly before I brought it to them for a quick oil change.now my check engine light is on and my car is very loudly knocking. Almost did not make it to the garage as I was afraid the car was going to blow up. I have had my normal mechanic look at it and was told I could not drive this car because the motor is going to blow up. At this point I will have to speak to my attorney to handel this situation. Due to the lack of responsibility taken by this business.Desired Settlement: I would like my repairs paid for and my time missed from my job.

Business

Response:

Please accept my apologies for the delay in my response. I have spoken with [redacted] and believe this issue has been resolved…During my conversation with [redacted] she informed me that she would be withdrawing the complaint. Economy Oil Change considers our reputation to be our most valuable asset and will always give the customer the benefit of the doubt when a situation like this arrises…Even though video evidence proved the oil change was done properly, I feel it is in the best interest of all involved to go ahead and pay for the repairs…I believe this situation is now resolved and no further action is necessary on our part. Thank you for bringing this case to my attention

Economy Oil Change

Review: I [purchased four tires and three [redacted] sensors from Economy Oil Change in [redacted] in October of 2014. I made this purchase after being "guaranteed" by the mechanic that I spoke with that it would fix an ongoing issue I'd been having with the front driver-side tire constantly deflating. this problem was no fault of Economy oil change - I'd been having it before I ever went to Economy for an oil change that day. Spending $1,100.00 didn't make any difference, and the problem began almost immediately after driving out of the location. It diminished a bit during the winter, and I only had to inflate the tire once a week or so in the cold weather, but as soon as it got warm, the problem began again and was even worse. I brought the car back into the [redacted] location and they put the car up on the lift and told me that there were nails in both back tires, and they were in a place that couldn't be repaired, and so I would have to buy new tires. I told them that this seemed extremely unlikely, as I'd been out of work sick and hadn't left the house since I'd picked my car up the previous Wednesday. I'd driven straight from my house to the [redacted] location, and thought I'd probably have noticed if I hit something that had nails in it. I was livid, suspected that they'd put the nails in the tires, and told them to take the car down off the lift and I went somewhere else and bought new tires. This tire retailer told me that they thought it highly unlikely that I would have gotten a nail in both tires at the same time, in the same place, and not noticed driving over something that would cause that kind of damage. They also told me that they should never have allowed me to put two different tires on the fron tand back of my car, since I have [redacted] on my car and having two different tyes of tires can destroy the transmission. Economy had never told me this, or I certainly would never have allowed them to do something potentially destructive to my [redacted]. When I called the owner of Economy Oil change - [redacted] - he was immediately defensive, accusatory, and rude. He implied that I was lying, said he'd called [redacted] and they'd never told me one of the [redacted] sensors was missing (which was NOT what I'd told his mechanic - I'd told his mechanic that they said "it looks like it's missing but we might just have missed it".) He then said "Let's cut to the chase, what is it you want from me?" I told him that after more than 15 years and thousands of dollars spent at his stores, I expected him to do the right thing and make good with me. At no time did he apologize, attempt to compromise, or doanything that I feel would be fair compensation for all of this. His ofer was to "plug the holes" made by the nails, which his mechanics had told me was "not possible". I told him it didn't matter, because I'd taken it to a place that actually seems to value its customers, and I wouldn't let anyone asociated with him ever touch my car again. He then told me that the notes in his system said that they'd warned me not to put two different kinds of tireson my car, which they absolutely did not do - why would I compromise my [redacted] in that way? I told him that I thought it is very strange that they have notes about all the things they told me, except the things they promisedme that cause me to purchase the tires in the first place. they have lots of notes that protect them,but none thatprotect me -- again,coincidentally. The worst part of it all was Mr. [redacted] attitude and behavior towardme. I think if I was a business owner taling to a dissatisfied customer who'dbeen doing business with me for more than 15 years I would be a little humble, a little apologetic, and a little accommodating. I didn't walk in to his lcoationand beg for tires - they SOLD me on these tires and [redacted] sensors. They did not deliver on what they promised, at best, and they may have actually sabotaged my car at worst-- I'll never know. I cannot prove it, but I find their behavior and the situation highly suspicious, and Mr [redacted] treatment of me unprofessional, condescending, thoughtless, and not very businesslike.Desired Settlement: Since I no longer have any trust in this business, and I've already had the tires replaced because that was imperative to do immediately, I'd like Mr. [redacted] to meet me half-way and refund me approximately half of what I spent at his location that day - $500.00. I don't think that's too much to ask for their failure to deliver on their promise, putting me in the position of having to buy two sets of tires in less than ten months which cost me a total of nearly two thousand dollars in total, and what I feel is a dishonest way of dealing with me that put me and my car at risk.

Business

Response:

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Description: Lubricating Service - Automotive

Address: 315 Broad St, Manchester, Connecticut, United States, 06040-4036

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