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Economy Plumbing

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Economy Plumbing Reviews (3)

The complaint from*** *** has already been resolvedWe did everything necessary to resolve the issueWe pulled a permit from the city to have the work we provided inspected and we also refunded $

Initial Business Response /* (1000, 14, 2015/07/28) */
After researching the service calls for Mr. [redacted], we found he has used our company since 2005. We have been in Sonoma County for over 30 years and pride ourselves with working with the retirement community.
His complaints, as the phone...

conversation with you today, were that 1. Our fees have increased from $90 to $150 in a brief amount of time, and 2. We take advantage of elderly customers.
1. We do charge by the hour, which is almost unheard of . We are one of the last plumbing companies in the area to stay with this method and not charge people "Flat rates". We were straight forward with Mr. [redacted], and all our customers, regarding our hourly charge of $150 per hour with a 1 hour minimum and charge every 15 min at the same rate after the first hour. We only charge for the time we are actually there.
Please note, 1 year ago Mr. [redacted] was charged $140 per hour, but with increased expenses we raised our fees $10 per hour and he we was notified of this before we ever went to the job site.
It took our plumber 1 1/2 hours to clear 2 service lines. These lines can often time be cleared in a shorter or longer amount of time. It truly depends on what is lodged in the pipes and/or if there is any damage to any of the pipes. We are required to take out (2) different machines to clear the size lines, that we were asked to clear. My plumber took 1 1/2 hours to complete the job and free the lines of any problems. We arrived on time, did the job as quickly and efficiently as possible and our customer now has clear drain lines.
Our plumber is a journeyman plumber and worked diligently to do the job in a proper manner.
2. As far as Mr. [redacted] accusing our company of taking advantage of an elderly customer, that is completely unfounded and unfair. We have a huge retirement community called Oakmont and we are one of the preferred vendors based on not only our efficient work, but our competitive pricing and integrity. We pride ourselves in taking care of our elderly clients and making sure they understand our fees, as we did with Mr. [redacted].
Even Mr. [redacted] has used our company since 2005. Plumbing is not an exact science. There are many times when sewer lines are cleared quickly and other times can be a battle to clear.
Economy Plumbing has had the same owners since 1998 and prior to that the previous owners owned the company for 20+ years. We are very proud of our community and these accusations could not be farther from the truth!
I would be happy to answer any further questions you may have.

I have been a customer of A German Auto Services for several years, and yesterday I took my car there to have the windshield wiper arms replaced and in the process the windshield was cracked. I did not notice this until I got home and when I called them I was told that my message would be relayed to [redacted] the owner, he never returned my call. I have done business with him for several years and trusted him, sent him business, but after this experience I will never do business there again. One unhappy customer, you do not do loyal people that way....

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Address: 421 Lakeshore Rd, St Catharines, Ontario, Canada, L2R 7K6

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