Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, Economy is clearly trying to manipulate customer hereThey say I "filed" a complaint about the mileage, if so please provide that documentationThey also say I refused to purchase the roadside assistancePlease provide that documentation Second, the issue here is not whether or not I purchased and had to pay for the service but that the vehicle did not have proper maintenance performed prior to renting the car to me, hence the clamp being loose, NOT the battery, the battery was not deadBut Economy likes the accused the customer of "using too much battery" yet it was not the battery Third, going back to my original statement, the tow truck driver came out, looked under the hood and saw that the clamp was loose/disconnectedHe reconnected it and the car started right upIm sure there is a file/documentation of this service and that the tow trucker driver had to record that service and that he never actually jumped the carSo that documentation needs to be provided as well Fourth, since the car was not maintained properly by Economy, hence the faulty clamp, how is that the customer's fault to pay for the fee whether I purchased the roadside service or not? At this point this is not about the money to meThis is basic business ethicsEconomy provides horrible customer service, terrible management and ownership and that shows in their [redacted] reviewsI will take this to small claims courtI have all my proper documentation and I suggest Economy supplies all the documentation that I requested aboveMy complaint will probably not make a dent in the business but I know that what comes around, goes around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Customer rented a vehicle for days, but changed their mind and decided to return the vehicle a few hours laterThe customer WAS informed at the time of pick up that if she returns the vehicle early she'd still be charged for a full rateIt's stated on the contract that the customer signedThe agreements stated that "minimum day rental @27.18/day, early return 27.18/day" meaning regardless when the customer returned the vehicle she'd still be charged for the entire rental period
Customer filed a complaint about our company's mileage restrictions that they have assumed to be correct as advertised on a third party website without checking our terms and conditions, which state our mileage limit policy for any customers without a round trip ticket from the airport are subject to a mileage restriction of miles per dayThe customer purchased collision damage weaver from the website that covers any damages done to the rental vehicle onlyThe insurance does not include road side serviceWhen asked if they wanted to include it at the counter, the customer declinedDuring the rental customer experienced an issue with the vehicle; a Nissan Versa, for which they called road side serviceSince they did not include that with their rental, there was an additional charge for using the servicethe vehicle has had its regular maintenances performed and has passed all inspectionsThere was no history of a battery d epletion with that vehicle what so ever
They started a claim for scratches on a bumper and it's been a slow hell to get over this thing(I'm not even sure I actually scratched the bumper as the claim was filed four days after I returned the car
Customer filed a complaint about our company's mileage restrictions that they have assumed to be correct as advertised on a third party website without checking our terms and conditions, which state our mileage limit policy for any customers without a round trip ticket from the airport are subject
to a mileage restriction of miles per dayThe customer purchased collision damage weaver from the website that covers any damages done to the rental vehicle onlyThe insurance does not include road side serviceWhen asked if they wanted to include it at the counter, the customer declinedDuring the rental customer experienced an issue with the vehicle; a Nissan Versa, for which they called road side serviceSince they did not include that with their rental, there was an additional charge for using the servicethe vehicle has had its regular maintenances performed and has passed all inspectionsThere was no history of a battery d epletion with that vehicle what so ever
Customer rented a vehicle for 4 days, but changed their mind and decided to return the vehicle a few hours later. The customer WAS informed at the time of pick up that if she returns the vehicle early she'd still be charged for a full rate. It's stated on the contract that the customer signed. The...
agreements stated that "minimum 4 day rental @27.18/day, early return 27.18/day" meaning regardless when the customer returned the vehicle she'd still be charged for the entire rental period.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, Economy is clearly trying to manipulate customer here. They say I "filed" a complaint about the mileage, if so please provide that documentation. They also say I refused to purchase the roadside assistance. Please provide that documentation.
Second, the issue here is not whether or not I purchased and had to pay for the service but that the vehicle did not have proper maintenance performed prior to renting the car to me, hence the clamp being loose, NOT the battery, the battery was not dead. But Economy likes the accused the customer of "using too much battery" yet it was not the battery.
Third, going back to my original statement, the tow truck driver came out, looked under the hood and saw that the clamp was loose/disconnected. He reconnected it and the car started right up. Im sure there is a file/documentation of this service and that the tow trucker driver had to record that service and that he never actually jumped the car. So that documentation needs to be provided as well.
Fourth, since the car was not maintained properly by Economy, hence the faulty clamp, how is that the customer's fault to pay for the fee whether I purchased the roadside service or not? At this point this is not about the money to me. This is basic business ethics. Economy provides horrible customer service, terrible management and ownership and that shows in their [redacted] reviews. I will take this to small claims court. I have all my proper documentation and I suggest Economy supplies all the documentation that I requested above. My complaint will probably not make a dent in the business but I know that what comes around, goes around.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, Economy is clearly trying to manipulate customer here. They say I "filed" a complaint about the mileage, if so please provide that documentation. They also say I refused to purchase the roadside assistance. Please provide that documentation. Second, the issue here is not whether or not I purchased and had to pay for the service but that the vehicle did not have proper maintenance performed prior to renting the car to me, hence the clamp being loose, NOT the battery, the battery was not dead. But Economy likes the accused the customer of "using too much battery" yet it was not the battery. Third, going back to my original statement, the tow truck driver came out, looked under the hood and saw that the clamp was loose/disconnected. He reconnected it and the car started right up. Im sure there is a file/documentation of this service and that the tow trucker driver had to record that service and that he never actually jumped the car. So that documentation needs to be provided as well. Fourth, since the car was not maintained properly by Economy, hence the faulty clamp, how is that the customer's fault to pay for the fee whether I purchased the roadside service or not? At this point this is not about the money to me. This is basic business ethics. Economy provides horrible customer service, terrible management and ownership and that shows in their [redacted] reviews. I will take this to small claims court. I have all my proper documentation and I suggest Economy supplies all the documentation that I requested above. My complaint will probably not make a dent in the business but I know that what comes around, goes around.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer filed a complaint about our company's mileage restrictions that they have assumed to be correct as advertised on a third party website without checking our terms and conditions, which state...
our mileage limit policy for any customers without a round trip ticket from the airport are subject to a mileage restriction of 250 miles per day. The customer purchased collision damage weaver from the website that covers any damages done to the rental vehicle only. The insurance does not include road side service. When asked if they wanted to include it at the counter, the customer declined. During the rental customer experienced an issue with the vehicle; a 2015 Nissan Versa, for which they called road side service. Since they did not include that with their rental, there was an additional charge for using the service. the vehicle has had its regular maintenances performed and has passed all inspections. There was no history of a battery d epletion with that vehicle what so ever.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, Economy is clearly trying to manipulate customer hereThey say I "filed" a complaint about the mileage, if so please provide that documentationThey also say I refused to purchase the roadside assistancePlease provide that documentation Second, the issue here is not whether or not I purchased and had to pay for the service but that the vehicle did not have proper maintenance performed prior to renting the car to me, hence the clamp being loose, NOT the battery, the battery was not deadBut Economy likes the accused the customer of "using too much battery" yet it was not the battery Third, going back to my original statement, the tow truck driver came out, looked under the hood and saw that the clamp was loose/disconnectedHe reconnected it and the car started right upIm sure there is a file/documentation of this service and that the tow trucker driver had to record that service and that he never actually jumped the carSo that documentation needs to be provided as well Fourth, since the car was not maintained properly by Economy, hence the faulty clamp, how is that the customer's fault to pay for the fee whether I purchased the roadside service or not? At this point this is not about the money to meThis is basic business ethicsEconomy provides horrible customer service, terrible management and ownership and that shows in their [redacted] reviewsI will take this to small claims courtI have all my proper documentation and I suggest Economy supplies all the documentation that I requested aboveMy complaint will probably not make a dent in the business but I know that what comes around, goes around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Customer rented a vehicle for days, but changed their mind and decided to return the vehicle a few hours laterThe customer WAS informed at the time of pick up that if she returns the vehicle early she'd still be charged for a full rateIt's stated on the contract that the customer signedThe agreements stated that "minimum day rental @27.18/day, early return 27.18/day" meaning regardless when the customer returned the vehicle she'd still be charged for the entire rental period
Customer filed a complaint about our company's mileage restrictions that they have assumed to be correct as advertised on a third party website without checking our terms and conditions, which state our mileage limit policy for any customers without a round trip ticket from the airport are subject to a mileage restriction of miles per dayThe customer purchased collision damage weaver from the website that covers any damages done to the rental vehicle onlyThe insurance does not include road side serviceWhen asked if they wanted to include it at the counter, the customer declinedDuring the rental customer experienced an issue with the vehicle; a Nissan Versa, for which they called road side serviceSince they did not include that with their rental, there was an additional charge for using the servicethe vehicle has had its regular maintenances performed and has passed all inspectionsThere was no history of a battery d epletion with that vehicle what so ever
They started a claim for scratches on a bumper and it's been a slow hell to get over this thing(I'm not even sure I actually scratched the bumper as the claim was filed four days after I returned the car
Customer filed a complaint about our company's mileage restrictions that they have assumed to be correct as advertised on a third party website without checking our terms and conditions, which state our mileage limit policy for any customers without a round trip ticket from the airport are subject
to a mileage restriction of miles per dayThe customer purchased collision damage weaver from the website that covers any damages done to the rental vehicle onlyThe insurance does not include road side serviceWhen asked if they wanted to include it at the counter, the customer declinedDuring the rental customer experienced an issue with the vehicle; a Nissan Versa, for which they called road side serviceSince they did not include that with their rental, there was an additional charge for using the servicethe vehicle has had its regular maintenances performed and has passed all inspectionsThere was no history of a battery d epletion with that vehicle what so ever
Customer rented a vehicle for 4 days, but changed their mind and decided to return the vehicle a few hours later. The customer WAS informed at the time of pick up that if she returns the vehicle early she'd still be charged for a full rate. It's stated on the contract that the customer signed. The...
agreements stated that "minimum 4 day rental @27.18/day, early return 27.18/day" meaning regardless when the customer returned the vehicle she'd still be charged for the entire rental period.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, Economy is clearly trying to manipulate customer here. They say I "filed" a complaint about the mileage, if so please provide that documentation. They also say I refused to purchase the roadside assistance. Please provide that documentation.
Second, the issue here is not whether or not I purchased and had to pay for the service but that the vehicle did not have proper maintenance performed prior to renting the car to me, hence the clamp being loose, NOT the battery, the battery was not dead. But Economy likes the accused the customer of "using too much battery" yet it was not the battery.
Third, going back to my original statement, the tow truck driver came out, looked under the hood and saw that the clamp was loose/disconnected. He reconnected it and the car started right up. Im sure there is a file/documentation of this service and that the tow trucker driver had to record that service and that he never actually jumped the car. So that documentation needs to be provided as well.
Fourth, since the car was not maintained properly by Economy, hence the faulty clamp, how is that the customer's fault to pay for the fee whether I purchased the roadside service or not? At this point this is not about the money to me. This is basic business ethics. Economy provides horrible customer service, terrible management and ownership and that shows in their [redacted] reviews. I will take this to small claims court. I have all my proper documentation and I suggest Economy supplies all the documentation that I requested above. My complaint will probably not make a dent in the business but I know that what comes around, goes around.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, Economy is clearly trying to manipulate customer here. They say I "filed" a complaint about the mileage, if so please provide that documentation. They also say I refused to purchase the roadside assistance. Please provide that documentation. Second, the issue here is not whether or not I purchased and had to pay for the service but that the vehicle did not have proper maintenance performed prior to renting the car to me, hence the clamp being loose, NOT the battery, the battery was not dead. But Economy likes the accused the customer of "using too much battery" yet it was not the battery. Third, going back to my original statement, the tow truck driver came out, looked under the hood and saw that the clamp was loose/disconnected. He reconnected it and the car started right up. Im sure there is a file/documentation of this service and that the tow trucker driver had to record that service and that he never actually jumped the car. So that documentation needs to be provided as well. Fourth, since the car was not maintained properly by Economy, hence the faulty clamp, how is that the customer's fault to pay for the fee whether I purchased the roadside service or not? At this point this is not about the money to me. This is basic business ethics. Economy provides horrible customer service, terrible management and ownership and that shows in their [redacted] reviews. I will take this to small claims court. I have all my proper documentation and I suggest Economy supplies all the documentation that I requested above. My complaint will probably not make a dent in the business but I know that what comes around, goes around.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Customer filed a complaint about our company's mileage restrictions that they have assumed to be correct as advertised on a third party website without checking our terms and conditions, which state...
our mileage limit policy for any customers without a round trip ticket from the airport are subject to a mileage restriction of 250 miles per day. The customer purchased collision damage weaver from the website that covers any damages done to the rental vehicle only. The insurance does not include road side service. When asked if they wanted to include it at the counter, the customer declined. During the rental customer experienced an issue with the vehicle; a 2015 Nissan Versa, for which they called road side service. Since they did not include that with their rental, there was an additional charge for using the service. the vehicle has had its regular maintenances performed and has passed all inspections. There was no history of a battery d epletion with that vehicle what so ever.