Economy Supply Company Reviews (1)
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Economy Supply Company Rating
Description: Plumbing Fixtures, Parts, Supplies - Retail, Janitors Equipment & Supplies, Kitchen Cabinets - Refinishing, Refacing & Resurfacing, Bathroom Accessories, Countertops, Kitchen Accessories, Kitchen Cabinets & Equipment - Household
Address: PO Box 191049, Dallas, Texas, United States, 75219-8049
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Review: Bathroom Vanity ordered in May 2013. Delivered to job but not completely built at factory, delivered incomplete. Economy Hardware have been modified NUMEROUS times (at least 5-6 times & spoke to the Owners) and they promissed to repair. They have NEVER SCHEDULED the repair and the bathroom job is not finished (6 months later!).......They also stated they CREDITED us $125.00 for the inconvenience-----we never got the CREDIT.Desired Settlement: They were to have carpenters contact us to complete the job.....never happened, need it to be DONE!!
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Response:
We have received our customers' complaint ID [redacted]. 00: sh0Wr00m person had improperly ordered a vanity base detail for Mr. and Mrs. [redacted]. When the part needed to rectify the problem came in, We sent one of our installers to put the pad on. Unfortunately he installed it improperly. When we were made aware of the situation Mr. [redacted] our showroom manager informed the [redacted]'s we would order new parts and redo the vanity base. We have ordered the new parts and willl correct the problem when the parts arrive.