EconSoft

Initial Business Response / [redacted] (1000, 5, 2016/03/27) */ We shipped the customer's disc on 03/18/via USPS 1st classWe also emailed an activation file on the day of purchaseNo contact has been received from customerHowever we have issued a full refund to them and the customer will receive notification that the registration has been cancelled and if they are using an activated copy of the software it will expire at the end if the month and they should discontinue using it Thanks for contacting us [redacted] EconSoft Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did not get an email from EconSoft Final Business Response / [redacted] (4000, 15, 2016/04/05) */ Already refunded the customer last week and notified you about the issueNot sure why you're contacting be again Final Consumer Response / [redacted] (2000, 17, 2016/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) No refund was issued I checked the account again, late on Wednesday, 4/6/ It is a matter of principle; but its not worth anymore time Thank you for your efforts Laura

Initial Business Response /* (1000, 5, 2016/03/27) */
We shipped the customer's disc on 03/18/2016 via USPS 1st class. We also emailed an activation file on the day of purchase. No contact has been received from customer. However we have issued a full refund to them and the customer will receive...

notification that the registration has been cancelled and if they are using an activated copy of the software it will expire at the end if the month and they should discontinue using it.
Thanks for contacting us.
[redacted]
EconSoft
Initial Consumer Rebuttal /* (2000, 7, 2016/03/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not get an email from EconSoft.
Final Business Response /* (4000, 15, 2016/04/05) */
Already refunded the customer last week and notified you about the issue. Not sure why you're contacting be again.
Final Consumer Response /* (2000, 17, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No refund was issued.
I checked the account again, late on Wednesday, 4/6/16.
It is a matter of principle; but its not worth anymore time.
Thank you for your efforts Laura.