Ecosmart US, LLC

This letter is in response to the complaint filed by [redacted] regarding her purchase of a Chevy S-from Easy Auto & Truck Sales on February l understand Ms [redacted] is very frustrated with her purchase; however, the facts are the factsWe give all of our customers the opportunity to test drive and thoroughly inspect a vehicle before the purchaseWe even go so far as to allow customers to take a vehicle to their mechanic and have it looked over by a professionalThe vehicle Ms [redacted] purchased was sold with no warrantyMs [redacted] was well aware of this fact and signed several papers that clearly stated the terms of the saleThere is a form specifically designed to list items that we promise to fix for our customer as part of the saleIt is called a “Delivery Confirmation" formThe form was signed by Ms [redacted] stating she received everything promised to her in connection with the deliveryOur paperwork protects not only the dealership but the customer as wellThe whole purpose of this form is to protect both parties from ‘we said, they said” agreementsin the paragraph just above the signature it states, "You are also agreeing that you had the opportunity to review the entire transaction, the Dealership has satisfactorily addressed any questions or concerns you had and nothing has been promised to you that has not been put into writing.” I believe that this form and the other forms I have attached, all signed by Ms [redacted] , should adequately display our complete transparency and good faith intentions in her sale and all of our USED vehicles sales.l would also like to note that Ms [redacted] negotiated a $discount in the retail price listed for that particular vehicleAll used car transactions are negotiationsPrices are negotiated with customers to cover potential costs to the consumer after the sale.I have done everything l can to explain that we did not do anything malicious or illegal in this transactionMs [redacted] wants a highly discounted price and would also like us to fix everything possible she can find wrong with the vehicle she purchasedThat is the only way she will be satisfiedIf we reduce the price of a vehicle and then fix everything a customer can find wrong with that vehicle, we would not stay in business very long.If you have any further questions please feel free to contact me at [redacted] .Sincerely [redacted]

This business response was received by Revdex.com via email and is a copy/paste by staff member AH; please also refer to the attached documentEASY AUTO & TRUCK SALES [redacted] *** [redacted] *** [redacted] [redacted] February 27, 2018Revdex.com [redacted] RE: ID [redacted] [redacted] To Whom It May Concern,This letter is in response to the complaint filed by [redacted] regarding his purchase of a Dodge Ram from Easy Auto & Truck Sales on May 27, I understand that Mr [redacted] is very frustrated, anyone would be in his current situation, however, Easy Auto is not responsible for the wear and tear on vehicles once they are sold When we sold Mr [redacted] the vehicle there was no tear in the headliner or carpeting and the seats were in decent condition The vehicle is over years old and had well over 100,miles on it when Mr [redacted] purchased it, so there is bound to be some rust and wear, all of which he would have seen before purchasing the vehicle He also claims we forced him to purchase Gap Coverage We did not force him to purchase the Gap Coverage, he did so willingly And if not for the Gap Coverage he would owe another $on top of what he currently owes(Gap Coverage Cost $650, yet they paid $ So $- $= $750)So as we see it, the Gap Coverage actually helped reduce the deficit and he should be grateful HE CHOSE to purchase it Mr [redacted] wants us to pay $of his loan deficit, however we will not be doing so as we are not responsible for that deficitIf you have any further questions please feel free to contact me at ( [redacted] Sincerely,Jason S [redacted] General Manager

This letter is in response to the complaint ?led by *** *** regarding her purchase of a Chrysler Town & Country from Easy Auto & Truck Sales on June 9, I understand Mrs*** is very frustrated with her purchase; however, the facts are the factsWe give all of our
customers the opportunity to test drive and thoroughly inspect a vehicle before the purchaseWe even go so far as to allow customers to take a vehicle to their mechanic and have it looked over by a professionalThe vehicle Mrs*** purchased was sold with no warrantyMrs*** was well aware of this fact and signed several papers that clearly stated the terms of the saleThere is a form spiaci?cally designed to list items that we promise to ?x or give (such as spare keys if we ‘have them) to our customer as part of the saleIt is called a “Delivery Con?rmation" formThe form was signed by Mrs*** stating she received everything promised to her in connection with the deliveryOur paperwork protects not only the dealership but the customer as wellThe whole purpose of this form is to protect both parties from “we said, they said" agreementsIn the paragraph just above the signature it states, "You are also agreeing that you had the opportunity to review the entire transaction, the Dealership has satisfactorily addressed any questions or concerns you had and nothing has been promised to you that has not been put into writing.” I believe that this form and the other forms l have attached, all signed by Mrs***, should adequately display our complete transparency and good faith intentions in her sale and all of our USED vehicles salesIn fact l even offered, as Ms*** points out in her complaint, to have my mechanic take a look at the vehicle to see, what, if anything could be doneMrs*** declined my offerl feel that I have done everything l can to explain that Easy Auto & Truck Sales did not do anything malicious or illegal in this transactionIf you have any further questions please feel free to contact me at (440) 983-4399.Sincerely, *** ***

My husband and I purchased a car from this dealership on April 16th We were told from Ed (salesman) that once the check cleared they would process the titleThey had cashed the check within daysWe gave it a week and did not hear anything about the title, my husband called them and Ed told him that the title was processed and in the mailWe gave it another week with still no title, so I called Ed and he told me the same thing again that they had just mailed it outAnother week later we still did not have a TitleI called once again on May 15th, this time talked to a man named JayI explained that my day tag was going to expire the next day and they needed to get me my title so I could get platesHe once again said that he had mailed it out and it was out of his hands, after calling me a "smartass"(direct quote) and getting an attitude on the phoneThen once he had enough of yelling at me he hung up on me! Very poor customer serviceSo we could not drive the car all weekend because the tags had expiredMy husband had to take a day off work to drive the title office and get a duplicate title (which cost $16) so we could get plates for itWhen he returned home the title was in the mailbox post marked for May 15thSo long story short the very unorganized "dealership" (which I use that term very loosely) waited till the last possible time to do their job, which in turn cost me headache and money, after being lied to on many accountsI would NOT recommend using them for anythingWill never use them again!!

This business response was received by Revdex.com via email and is a copy/paste by staff member AH; please also refer to the attached document. EASY AUTO & TRUCK SALES[redacted]                             ...

                            [redacted]                                                         [redacted] 
[redacted]February 27, 2018Revdex.com[redacted]RE: ID [redacted]       [redacted]To Whom It May Concern,This letter is in response to the complaint filed by [redacted] regarding his purchase of a 2006 Dodge Ram from Easy Auto & Truck Sales on May 27, 2017.  I understand that Mr. [redacted] is very frustrated, anyone would be in his current situation, however, Easy Auto is not responsible for the wear and tear on vehicles once they are sold.  When we sold Mr. [redacted] the vehicle there was no tear in the headliner or carpeting and the seats were in decent condition.  The vehicle is over 10 years old and had well over 100,000 miles on it when Mr. [redacted] purchased it, so there is bound to be some rust and wear, all of which he would have seen before purchasing the vehicle.  He also claims we forced him to purchase Gap Coverage.  We did not force him to purchase the Gap Coverage, he did so willingly.  And if not for the Gap Coverage he would owe another $750 on top of what he currently owes. (Gap Coverage Cost $650, yet they paid $1400.  So $1400 - $650 = $750). So as we see it, the Gap Coverage actually helped reduce the deficit and he should be grateful HE CHOSE to purchase it.  Mr. [redacted] wants us to pay $1800 of his loan deficit, however we will not be doing so as we are not responsible for that deficitIf you have any further questions please feel free to contact me at ([redacted]Sincerely,Jason S[redacted]General Manager

This letter is in response to the complaint filed by [redacted] regarding her purchase of a 2003 Chevy S-10 from Easy Auto & Truck Sales on February 13. 2015. l understand Ms. [redacted] is very frustrated with her purchase; however, the facts are the facts. We give all of our customers the...

opportunity to test drive and thoroughly inspect a vehicle before the purchase. We even go so far as to allow customers to take a vehicle to their mechanic and have it looked over by a professional. The vehicle Ms. [redacted] purchased was sold as-is with no warranty. Ms. [redacted] was well aware of this fact and signed several papers that clearly stated the terms of the sale. There is a form specifically designed to list items that we promise to fix for our customer as part of the sale. It is called a “Delivery Confirmation" form. The form was signed by Ms. [redacted] stating she received everything promised to her in connection with the delivery. Our paperwork protects not only the dealership but the customer as well. The whole purpose of this form is to protect both parties from ‘we said, they said” agreements. in the paragraph just above the signature it states, "You are also agreeing that you had the opportunity to review the entire transaction, the Dealership has satisfactorily addressed any questions or concerns you had and nothing has been promised to you that has not been put into writing.” I believe that this form and the other forms I have attached, all signed by Ms. [redacted], should adequately display our complete transparency and good faith intentions in her sale and all of our USED vehicles sales.l would also like to note that Ms. [redacted] negotiated a $1500 discount in the retail price listed for that particular vehicle. All used car transactions are negotiations. Prices are negotiated with customers to cover potential costs to the consumer after the sale.I have done everything l can to explain that we did not do anything malicious or illegal in this transaction. Ms. [redacted] wants a highly discounted price and would also like us to fix everything possible she can find wrong with the vehicle she purchased. That is the only way she will be satisfied. If we reduce the price of a vehicle and then fix everything a customer can find wrong with that vehicle, we would not stay in business very long.If you have any further questions please feel free to contact me at [redacted].Sincerely [redacted]