Our service department has been in touch with the FCA Technical Field SupportThey have instructed us to replace the wiring harnessIt is scheduled to be here from Detroit MondayWe will expedite the repair as quickly as possibleHopefully we will have it installed by Tuesday and get the car back to her at that pointWe have provided courtesy transportation to her each time the vehicle has been in the shop I have called her and left her message on her voice mail and will let you all know soon as possible [redacted] General Manager Allen Samuels DCJR Cell [redacted]
Date Sent: 8/2/4:26:PM
I spoke to the claimant *** *** 8-2-on the phoneAfter visiting with him I agreed to mail him a $check to help cover the half the cost of his transmission repair at local transmission shop that he has dealt with in the pastHe
agreed that this was fair and was what his resolution was to the dispute.
*** ***
*** ***
Allen Samuels ***
*** * *** ***
*** *** ***
Our service department has been in touch with the FCA Technical Field SupportThey have instructed us to replace the wiring harnessIt is scheduled to be here from *** MondayWe will expedite the repair as quickly as possibleHopefully we will have it installed by Tuesday and get the car back to her at that pointWe have provided courtesy transportation to her each time the vehicle has been in the shop
I have called her and left her message on her voice mail and will let you all know soon as possible
*** ***
General Manager
Allen Samuels DCJR
Cell 254-715-
I spoke to Ms*** and explained how the manufacturers' conditional offers work and why we have them broken out separately on our website as do most other Chrysler dealersthe factory has groups of rebates - group that everyone qualifies for and another for all the different affinity
groups that Chrysler has special offers foras I explained this to Ms *** we discovered that she also qualified for the College Grad Programwe are selling her the Jeep Compass at the $20,plus ttl price she wantedshe is sending us her credit application and we are preceding with the transaction. *** ***
*** ***
*** *** ***
*** * ***
Our service department has been in touch with the FCA Technical Field Support. They have instructed us to replace the wiring harness. It is scheduled to be here from Detroit Monday. We will expedite the repair as quickly as possible. Hopefully we will have it installed by Tuesday and get the...
car back to her at that point. We have provided courtesy transportation to her each time the vehicle has been in the shop.
I have called her and left her message on her voice mail and will let you all know soon as possible.
[redacted]
General Manager
Allen Samuels DCJR
Cell [redacted]
Our service manager [redacted] has spoken with our FCA Field Service Manager and we are trying to help facilitate a 'Factory Assisted Buyback' for Mrs. [redacted]. He has also spoken to Mrs. [redacted] a number of times and her husband actually came to the dealership Tuesday 8-2-16 and looked at our inventory and picked out a vehicle he would like to have as a replacement.
We have replaced the wiring harness as directed by FCA technical support and are in the process of verifying this repair successfully completed the issue.
We are waiting on FCA to let us know if they are going to do the BuyBack Process for [redacted]. we have conveyed to them that the [redacted]' would like assistance getting out of the [redacted] and intoa [redacted]
Our service department has been in touch with the FCA Technical Field SupportThey have instructed us to replace the wiring harnessIt is scheduled to be here from Detroit MondayWe will expedite the repair as quickly as possibleHopefully we will have it installed by Tuesday and get the car back to her at that pointWe have provided courtesy transportation to her each time the vehicle has been in the shop I have called her and left her message on her voice mail and will let you all know soon as possible [redacted] General Manager Allen Samuels DCJR Cell [redacted]
Date Sent: 8/2/4:26:PM
I spoke to the claimant *** *** 8-2-on the phoneAfter visiting with him I agreed to mail him a $check to help cover the half the cost of his transmission repair at local transmission shop that he has dealt with in the pastHe
agreed that this was fair and was what his resolution was to the dispute.
*** ***
*** ***
Allen Samuels ***
*** * *** ***
*** *** ***
Our service department has been in touch with the FCA Technical Field SupportThey have instructed us to replace the wiring harnessIt is scheduled to be here from *** MondayWe will expedite the repair as quickly as possibleHopefully we will have it installed by Tuesday and get the car back to her at that pointWe have provided courtesy transportation to her each time the vehicle has been in the shop
I have called her and left her message on her voice mail and will let you all know soon as possible
*** ***
General Manager
Allen Samuels DCJR
Cell 254-715-
I spoke to Ms*** and explained how the manufacturers' conditional offers work and why we have them broken out separately on our website as do most other Chrysler dealersthe factory has groups of rebates - group that everyone qualifies for and another for all the different affinity
groups that Chrysler has special offers foras I explained this to Ms *** we discovered that she also qualified for the College Grad Programwe are selling her the Jeep Compass at the $20,plus ttl price she wantedshe is sending us her credit application and we are preceding with the transaction. *** ***
*** ***
*** *** ***
*** * ***
Our service department has been in touch with the FCA Technical Field Support. They have instructed us to replace the wiring harness. It is scheduled to be here from Detroit Monday. We will expedite the repair as quickly as possible. Hopefully we will have it installed by Tuesday and get the...
car back to her at that point. We have provided courtesy transportation to her each time the vehicle has been in the shop.
I have called her and left her message on her voice mail and will let you all know soon as possible.
[redacted]
General Manager
Allen Samuels DCJR
Cell [redacted]
Our service manager [redacted] has spoken with our FCA Field Service Manager and we are trying to help facilitate a 'Factory Assisted Buyback' for Mrs. [redacted]. He has also spoken to Mrs. [redacted] a number of times and her husband actually came to the dealership Tuesday 8-2-16 and looked at our inventory and picked out a vehicle he would like to have as a replacement.
We have replaced the wiring harness as directed by FCA technical support and are in the process of verifying this repair successfully completed the issue.
We are waiting on FCA to let us know if they are going to do the BuyBack Process for [redacted]. we have conveyed to them that the [redacted]' would like assistance getting out of the [redacted] and intoa [redacted]