EcoStyle Chauffeured Transportation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as they repurchase it as noted Regards, [redacted] And [redacted] ***

Our service department has been in touch with the FCA Technical Field SupportThey have instructed us to replace the wiring harnessIt is scheduled to be here from [redacted] MondayWe will expedite the repair as quickly as possibleHopefully we will have it installed by Tuesday and get the car back to her at that pointWe have provided courtesy transportation to her each time the vehicle has been in the shop I have called her and left her message on her voice mail and will let you all know soon as possible [redacted] General Manager Allen Samuels DCJR Cell 254-715-

This Fiat was actually sold from our sister store (Allen [redacted] s Fiat) at W Loop in Waco not Allen [redacted] s Dodge Chrysler Jeep Ram dealership I runI did call and speak to the FCA Service Representative and he says that FCA is in the process of doing a repurchase on the [redacted] FiatA third party faciliator will be in touch with the [redacted] in the next couple of weeks to help complete the processsincerely, [redacted] General Manager Allen [redacted] s DCJRW Loop 340Waco /texas 76712Cell [redacted]

Our service manager [redacted] has spoken with our FCA Field Service Manager and we are trying to help facilitate a 'Factory Assisted Buyback' for Mrs [redacted] He has also spoken to Mrs [redacted] a number of times and her husband actually came to the dealership Tuesday 8-2-and looked at our inventory and picked out a vehicle he would like to have as a replacement We have replaced the wiring harness as directed by FCA technical support and are in the process of verifying this repair successfully completed the issue We are waiting on FCA to let us know if they are going to do the BuyBack Process for [redacted] we have conveyed to them that the [redacted] ' would like assistance getting out of the [redacted] and intoa [redacted]

Complaint: ***
I am rejecting this response because: I returned the phone call and I haven't received a call back regarding this issueMy car is still being repaired and nothing has been resolved
Regards,
*** ***

I spoke to Mr*** and he informed me of the situationI am contacting my FCA Service Rep about the situation to get them involvedI will be back in touch with the customer as soon a I do
*** ***
General Manager
Allen Samuels DCJR

Our service department has been in touch with the FCA Technical Field SupportThey have instructed us to replace the wiring harnessIt is scheduled to be here from Detroit MondayWe will expedite the repair as quickly as possibleHopefully we will have it installed by Tuesday and get the car back to her at that pointWe have provided courtesy transportation to her each time the vehicle has been in the shop
I have called her and left her message on her voice mail and will let you all know soon as possible
*** ***
General Manager
Allen Samuels DCJR
Cell ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our service manager *** *** has spoken with our FCA Field Service Manager and we are trying to help facilitate a 'Factory Assisted Buyback' for Mrs***He has also spoken to Mrs*** a number of times and her husband actually came to the dealership Tuesday 8-2-and looked at our inventory and picked out a vehicle he would like to have as a replacement
We have replaced the wiring harness as directed by FCA technical support and are in the process of verifying this repair successfully completed the issue
We are waiting on FCA to let us know if they are going to do the BuyBack Process for ***we have conveyed to them that the ***' would like assistance getting out of the Journey and intoa Dodge Charger

I spoke to Ms. [redacted] and explained how the manufacturers' conditional offers work and why we have them broken out separately on our website as do most other Chrysler dealers. the factory has 2 groups of rebates - 1 group that everyone qualifies for and another for all the different affinity groups...

that Chrysler has special offers for. as I explained this to Ms [redacted] we discovered that she also qualified for the College Grad Program. we are selling her the Jeep Compass at the $20,825.00 plus ttl price she wanted. she is sending us her credit application and we are preceding with the transaction. [redacted]
[redacted]
[redacted]
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as they repurchase it as noted. 
Regards,
[redacted] And [redacted]

This Fiat was actually sold from our sister store (Allen [redacted]s Fiat) at 3201 W Loop 340 in Waco not Allen [redacted]s Dodge Chrysler Jeep Ram dealership I run. I did call and speak to the FCA Service Representative and he says that FCA is in the process of doing a repurchase on the [redacted] Fiat. A...

third party faciliator will be in touch with the [redacted] in the next couple of weeks to help complete the process. sincerely, [redacted] General Manager Allen [redacted]s DCJR201 W Loop 340Waco /texas 76712Cell [redacted]

Our service department has been in touch with the FCA Technical Field Support. They have instructed us to replace the wiring harness. It is scheduled to be here from [redacted] Monday. We will expedite the repair as quickly as possible. Hopefully we will have it installed by Tuesday and get the car...

back to her at that point. We have provided courtesy transportation to her each time the vehicle has been in the shop.
I have called her and left her message on her voice mail and will let you all know soon as possible.
 
[redacted]
General Manager
Allen Samuels DCJR
Cell 254-715-6909

Our service manager [redacted] has spoken with our FCA Field Service Manager and we are trying to help facilitate a 'Factory Assisted Buyback' for Mrs. [redacted]. He has also spoken to Mrs. [redacted] a number of times and her husband actually came to the dealership  Tuesday 8-2-16 and looked at our inventory and picked out a vehicle he would like to have as a replacement.
We have replaced the wiring harness as directed by FCA technical support and are in the process of verifying this repair successfully completed the issue.  
We are waiting on FCA to let us know if they are going to do the BuyBack Process for [redacted]. we have conveyed to them that the [redacted]' would like assistance getting out of the [redacted] and intoa [redacted]