Ecosystems Wireless

Now that I’ve looked at this bill again, I noticed that it was entered as telesales I’m assuming that [redacted] signed me up for a contract even though I specifically told him that I just wanted to replace my phone I had a new existing contract with *** and obviously didn’t need anotherHe knew all this when I bought the phone from himAfter all this, I still don’t know what the charge is for since [redacted] went into hiding and *** told me to ask the person I got the phone fromI can only assume that since he couldn’t just sell the phone, he had to start a new contract without my knowledge and I’m the one left holding the bagI don’t expect anything from this so called business person because if he really cared about people he does business with, he could’ve done more instead of hiding *** shouldn’t even be involvedThey didn’t have a choice but refund this Amex cardholder since there was a fraudulent charge on their [redacted] with my new phone numberThis phone number was given to me by [redacted] and not ***The question is, why was my new cell phone number attached to this [redacted] charge days after I just bought the phone from [redacted] ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I've attached texts made by ** *** where he said he would take care of the issue These texts should tell you pretty much who's making things up I bought the phone from * *** so the problem is with him
Regards,
*** ***

Now that I’ve looked at this bill again, I noticed that it
was entered as telesales.  I’m assuming
that [redacted] signed me up for a contract even though I specifically told him
that I just wanted to replace my phone.
I had a new existing contract with [redacted] and obviously
didn’t need another. He knew all this when I bought the phone from him. After
all this, I still don’t know what the charge is for since [redacted] went into
hiding and [redacted] told me to ask the person I got the phone from. I can only
assume that since he couldn’t just sell the phone, he had to start a new
contract without my knowledge and I’m the one left holding the bag. I don’t
expect anything from this so called business person because if he really cared
about people he does business with, he could’ve done more instead of hiding.
[redacted] shouldn’t even be involved. They didn’t have a
choice but refund this Amex cardholder since there was a fraudulent charge on
their [redacted] with my new phone
number. This phone number was given to me by [redacted] and not [redacted]. The
question is, why was my new cell
phone number attached to this [redacted] charge 3 days after I just bought the phone
from [redacted]?

Complaint #[redacted] dispute is with [redacted]. I advised the client [redacted]
I would help him with his dispute with [redacted] from the beginning.
Ecosystems Wireless should not be penalized because [redacted] has a...

dispute with
[redacted]Per his complaint [redacted] is the company that charged his account.
Per his complaint what he is upset about are [redacted] charges to him.
Kindest Regards,
[redacted]

Review: I bought a phone from Ecosystems Wireless on March 28, 2014. We agreed on $**, which I paid with my [redacted], plus, that I send him my new phone ([redacted]).Three days later, [redacted] of Ecosystems, charges someones [redacted] card $[redacted] without notifying anyone that he was doing so. Since Im sure the owner of the [redacted] didnt recognize this fraudulent charge, a chargeback occurred. Two months later I receive a bill from [redacted] for $[redacted]. I contacted [redacted] on June 20 and he wasnt interested in helping and gave me the runaround. He promised a refund but wont give me a date or respond to any of my messages. This business is an [redacted] authorized retailer and [redacted] states that there is nothing they can do about the charge and to speak with [redacted]. What legitimate business would go and charge a customers credit card 3 days after the transaction without notifying the customer, or the credit card owner, that they are doing this. The Agent Channel Director, [redacted] stated that when [redacted] requested to open a new line, his request was denied and voided his order. If this was the case, why continue with the process then charge me $324 behind my back. I basically will end up paying $[redacted] + the new phone I sent + $**.Desired Settlement: My cell service will be cancelled if this amount isn't paid soon. Since this isn't what we agreed on, I'd like a refund of [redacted]

Business

Response:

Complaint #[redacted] dispute is with [redacted]. I advised the client [redacted]

I would help him with his dispute with [redacted] from the beginning.

Ecosystems Wireless should not be penalized because [redacted] has a dispute with

[redacted]Per his complaint [redacted] is the company that charged his account.

Per his complaint what he is upset about are [redacted] charges to him.

Kindest Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I've attached texts made by [redacted] where he said he would take care of the issue. These texts should tell you pretty much who's making things up. I bought the phone from [redacted] so the problem is with him.

Regards,

Consumer

Response:

Now that I’ve looked at this bill again, I noticed that it

was entered as telesales. I’m assuming

that [redacted] signed me up for a contract even though I specifically told him

that I just wanted to replace my phone.

I had a new existing contract with [redacted] and obviously

didn’t need another. He knew all this when I bought the phone from him. After

all this, I still don’t know what the charge is for since [redacted] went into

hiding and [redacted] told me to ask the person I got the phone from. I can only

assume that since he couldn’t just sell the phone, he had to start a new

contract without my knowledge and I’m the one left holding the bag. I don’t

expect anything from this so called business person because if he really cared

about people he does business with, he could’ve done more instead of hiding.

[redacted] shouldn’t even be involved. They didn’t have a

choice but refund this Amex cardholder since there was a fraudulent charge on

their [redacted] with my new phone

number. This phone number was given to me by [redacted] and not [redacted]. The

question is, why was my new cell

phone number attached to this [redacted] charge 3 days after I just bought the phone

from [redacted]?