Ecova

Complaint: [redacted] I am rejecting this response because: My objection was given within the One business day timeframeInvoice was presented 11:41AM on Friday, January 22ndObjection was submitted the next business day, Monday, January at 11:09AMThe email below proves itEcova did acknowledge this fact - but is now claiming they did not receive the objection Here is the email: From: [redacted] [mailto: [redacted] @ [redacted] Sent: Monday, January 25, 11:AMTo: [redacted] Cc: [redacted] @ [redacted] ; [redacted] ; PropMgmt-NonResSubject: Re: [redacted] , LLC 01/22/Utility Consolidation Notification (United States) Hold off on paying this one as well - I need to review when I get to computer on Wednesday On Jan 22, 2016, at 11:AM, Tamela R [redacted] < [redacted] @ecova.com> wrote: Invoice Number: [redacted] Invoice Date: 1/22/Payment Due Date: 1/25/Invoice Amount: $Number of Bills in Consolidation: Please contact your Ecova Representative if you have questions: 1-(866) 322-4547, or on the web at www.ecova.com Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: My objection was given within the One business day timeframe. Invoice was presented 11:41AM on Friday, January 22nd. Objection was submitted the next business day, Monday, January 25 at 11:09AM. The email below proves it. Ecova did acknowledge this fact - but is now claiming they did not receive the objection.
Here is the email:
From: [redacted] [mailto:[redacted] Sent: Monday, January 25, 2016 11:09 AMTo: [redacted]Cc: [redacted]; PropMgmt-NonResSubject: Re: [redacted], LLC 01/22/2016 Utility Consolidation Notification (United States)
 
Hold off on paying this one as well - I need to review when I get to computer on Wednesday.
On Jan 22, 2016, at 11:41 AM, Tamela R[redacted] <[redacted]@ecova.com> wrote:
Invoice Number:    [redacted] Invoice Date:    1/22/2016 Payment Due Date:    1/25/2016 Invoice Amount:    $5110.08 Number of Bills in Consolidation:    1
Please contact your Ecova Representative if you have questions:  1-(866) 322-4547, or on the web at www.ecova.com.
Sincerely,[redacted]

From: [redacted] Sent: Thursday, January 05, 2017 10:23 AMSubject: Response to Revdex.com Complaint #[redacted]To Whom it May Concern, A complaint against Ecova was filed on 12/21/16 and assigned an ID of [redacted], below is Ecova’s response:“Ecova performed its obligations per the contract entered into...

with this customer for utility bill pay services. Per the contract, customer authorized Ecova to pay consolidated utility invoices within one business day of presentment of invoice to customer. Customer provided no objection during this timeframe, so Ecova initiated payment to fulfill its contractual obligation. While Ecova does not have a contractual obligation to refund the amount the customer is requesting, when the customer came to Ecova with this issue, Ecova went above and beyond to work with this customer and provided a number of options to assist the customer in recovering the amount requested from the appropriate parties.  Ecova discussed with the customer that the options were to either work with the new owner of the property to pay the customer for the utility services the new owner was now responsible for, or for the customer to provide Ecova with a proof of sale of the property which Ecova would present to the utility so that they could cancel the charge and bill the new owner appropriately. The customer declined to pursue either option.”Thanks, [redacted]