EcoWater Systems, LLC

"The failure that the customer is referring to is a distributor failure were resin is allowed into the homeThis type of failure has a year parts and Labor warranty. I did inform the customer of this and even offered the customer a replacement tank However this would not take care of his issueThe warranty clearly states that the years is on the tankNot the resin or any other components of the softener."The resin in the Resin Tank #broke loose from the tank and entered into my household water system via #the DistributerSee # Softener Components and #Component description (attached)Accordingly the resin tank failed to perform "its" function.I do not accept the response made by the businessHowever I was forced to replace the entire softened with a new one at my expensePlease continue to show this complaint as unresolved

The function of the tank is to not leak or burst The internal parts of the softener is what the customer is describing which are covered under the year warranty.One Year Full Warranty:? For a period of one (1) year from the date of purchase, all parts will be free from defects in materials and workmanshipand will perform their functions.? For a period of one (1) year from the date of purchase, labor to repair or replace any part deemed to be defective inmaterials or workmanship, will be provided at no additional cost.Limited Warranties:? For a period of ten (10) years from the date of purchase, the salt storage tank and fiberglass mineral tank will not rust,corrode, leak, burst, or in any other manner, fail to perform its proper functions.? For a period of three (3) years from the date of purchase, the electronic control board will be free of defects in materialsand workmanship and will perform its functions

The failure that the customer is referring to is a distributor failure were resin is allowed into the home. This type of failure has a 1 year parts and Labor warranty. I did inform the customer of this and even offered the customer a replacement tank However this would not take care of his...

issue. The warranty clearly states that the 10 years is on the tank. Not the resin or any other components of the softener.