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ECR 4 Kids

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ECR 4 Kids Reviews (1)

Review: My wife and I ordered a kids table through this company. The table was sent with no hardware so the table sat unused and with no ability to assemble. We promptly contacted the company and they said they would send out the replacement hardware. They ended up sending the wrong hardware. Then they sent out the correct hardware but the quantity was wrong. Months later, and many phone calls to the company later we are still waiting on the correct hardware to assemble the table.Desired Settlement: We request the following:

1. deliver the remaining hardware needed to fully assemble the table

2. refund our money for this item since giving me a $20 credit does not compensate me for the months it has taken to resolve this (issue still unresolved at this point) and the sheer frustration of continual negligence by this company

Business

Response:

We have been working with the customer on receiving replacement hardware since the issue was originally reported. As far as I can see, there have been no delays on our part with regard to response time. Typically, we don't have repeat issue with missing hardware, but there may be instances where a particular batch of hardware is impacted with the same issue and we are not alerted until the same customer contacts us again with the same complaint. We are sending a new hardware pack from our corporate office so that it can be checked by the Product Manager for 100% accuracy. It should arrive to the customer next week as it is already en route via UPS.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Originally the table was sent with no hardware. Then the company sent the wrong hardware. Then the company sent the correct hardware but the quantity was insufficient. Now they are trying to finally correct the hardware issue. The company's response does not acknowledge the multiple errors they have made since originally being notified there was a problem.

Regards,

Business

Response:

Hello,We've spoken to the end user and this issue has been resolved to their satisfaction. We have issued a full refund on the item and also replaced the missing hardware.

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Description: School Furniture & Equipment

Address: 2245 San Diego Ave #127, San Diego, California, United States, 92110

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