Revdex.comAttn: Ms [redacted] lpedersen@u pstatenyRevdex.comorgBryant Woods SouthAmherst, NY 14228ID: # [redacted] Homeowner: [redacted] Model: [redacted] Serial Number: [redacted] *Dear Ms [redacted] October 2, 2015This reply is in regards to the letter received from the Revdex.com on September 181h in reference to Mr***'s complaint to your officeWe have reviewed the letter and the additional information supplied by our Canadian sales agency Mr [redacted] and Mr [redacted] [redacted] The model boiler in question is a 97% high efficiency gas fired hot water boiler for home residential use at 100,btu hr inputThe boiler was built as a natural gas boiler and required to be field converted to propane by a qualified heating contractor for his applicationWe question who installed and set this boiler up for the proper fuel use and combustion requirements per the installation manualThe information supplied claims he purchased it direct from Northeast and did not list an installer name on the warranty registration card returned to our company, or in the complaintWhat was listed is a installer as "(Self Employed)" which we do not understand who they are making reference to on the warranty registrationIn our manual we require that products are installed by a qualified agency both in Canada and the United States.Mr [redacted] reports that he was on site in April/ May of this year and advised Mr [redacted] of his concern with the antifreeze concentration contributing to the operation noiseThe same information was discussed with Mr [redacted] in September and relayed back to Mr***In regards to other components within the boiler, the warranty covers parts for 1-year from date of installationThe factory supplied warranty did not allow for coverage of labor or anything external of the boiler that was installed on to his heating system(Warranty copy enclosed) The request of his desired settlement of removing and installing a new boiler along with $3,is not on the tableThe boiler installation, fuel conversion, antifreeze concentration, venting cross contamination and combustion set up are all in questionMr [redacted] has been on site and supported Mr [redacted] with a pump replacement and a field site visit, currently Mr [redacted] cannot answer if the above issues were resolved when we have spoken earlier todayAt this time Mr [redacted] in Canada is taking the lead on supporting the [redacted] job and working on getting the installation resolved [redacted] Revdex.comID: # [redacted] Homeowner: [redacted] Model: [redacted] Serial Number: We do understand that he currently had a service contractor on site by the name of [redacted] working to resolve the issues for Mr***At this time I suggest we have Mr [redacted] call while he is on site and talk to Mr [redacted] at [redacted] in CanadaHe can be reached at [redacted] I know Mr [redacted] will do his due diligence to see that the installation is correct and help the contractor resolve Mr***'s issues.Cordially yours,
Revdex.comAttn: Ms [redacted] lpedersen@u pstatenyRevdex.comorgBryant Woods SouthAmherst, NY 14228ID: # [redacted] Homeowner: [redacted] Model: [redacted] Serial Number: [redacted] *Dear Ms [redacted] October 2, 2015This reply is in regards to the letter received from the Revdex.com on September 181h in reference to Mr***'s complaint to your officeWe have reviewed the letter and the additional information supplied by our Canadian sales agency Mr [redacted] and Mr [redacted] [redacted] The model boiler in question is a 97% high efficiency gas fired hot water boiler for home residential use at 100,btu hr inputThe boiler was built as a natural gas boiler and required to be field converted to propane by a qualified heating contractor for his applicationWe question who installed and set this boiler up for the proper fuel use and combustion requirements per the installation manualThe information supplied claims he purchased it direct from Northeast and did not list an installer name on the warranty registration card returned to our company, or in the complaintWhat was listed is a installer as "(Self Employed)" which we do not understand who they are making reference to on the warranty registrationIn our manual we require that products are installed by a qualified agency both in Canada and the United States.Mr [redacted] reports that he was on site in April/ May of this year and advised Mr [redacted] of his concern with the antifreeze concentration contributing to the operation noiseThe same information was discussed with Mr [redacted] in September and relayed back to Mr***In regards to other components within the boiler, the warranty covers parts for 1-year from date of installationThe factory supplied warranty did not allow for coverage of labor or anything external of the boiler that was installed on to his heating system(Warranty copy enclosed) The request of his desired settlement of removing and installing a new boiler along with $3,is not on the tableThe boiler installation, fuel conversion, antifreeze concentration, venting cross contamination and combustion set up are all in questionMr [redacted] has been on site and supported Mr [redacted] with a pump replacement and a field site visit, currently Mr [redacted] cannot answer if the above issues were resolved when we have spoken earlier todayAt this time Mr [redacted] in Canada is taking the lead on supporting the [redacted] job and working on getting the installation resolved [redacted] Revdex.comID: # [redacted] Homeowner: [redacted] Model: [redacted] Serial Number: We do understand that he currently had a service contractor on site by the name of [redacted] working to resolve the issues for Mr***At this time I suggest we have Mr [redacted] call while he is on site and talk to Mr [redacted] at [redacted] in CanadaHe can be reached at [redacted] I know Mr [redacted] will do his due diligence to see that the installation is correct and help the contractor resolve Mr***'s issues.Cordially yours,