eCRATER.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We reached out the merchant and he replied that the order # [redacted] was shipped on 04/08.The tracking number is: [redacted] http://directlinktrackedplus.com/multipletrack-client2.php?lang=en&postal_ref_mo...⇄ [redacted] Once the order clears the customs in US, it will become trackable through USPS

If you are authorized by the trademark holder, you can file official notice of infringementAccording to the USPTO the name [redacted] accessories is not a registered trademark.Merchant does not claim to represent [redacted] , neither he uses or references to [redacted] 's images, logos and text.His store is located :http:// [redacted] - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedMy gratefulness to the Revdex.com for their diligenceMy complaint when nowhere when I contacted the business directly, but within a matter of days after your participation I see resultsThank youI will steer clear of eCrater going forward Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Our dispute is being rejected because the seller states they will not issue credit, we received no credit AND NO GOODS that we paid for] Regards, [redacted]

Hello [redacted] ,We are sorry to hear for your bad shopping experience with this merchantThe transaction has been refunded on 08/You should be able to see the refund in your bank statement.In addition the merchant's account is currently deactivated and the merchant cannot process any ordersBest regards,The eCRATER Team

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to add that the nature of eCrater.com's response was different when I contacted only eCreater.com versus when I contacted the Revdex.com Service When only eCrater.com was contacted they did not appear (to me) to take the same actions with the same severity of consequences as they did when the Revdex.com contacted them I am still extremely cautious of eCrater.com as I believe that the ONLY reason the resolution was reached in this manner is due to the Revdex.com's involvement
Regards,
*** ***

I am a consumer

We are sorry to hear for your bad shopping experience with this merchantPlease try contacting the merchant at:***
***
***Please also file a dispute through P*** Resolution center or by calling P***'s Customer's Service and state "not as
described"We are attaching snapshot from the product page

We are sorry to hear for your bad shopping experience with this merchantHowever, please understand that Ecrater is not a side in the transaction process nor we sell and ship any products.You ordered the following
product:***
The listing contains a link to the merchant's return policy which can be found at:***
If you are not happy with the seller's return policy, I am afraid you have to file a dispute through *** Resolution Center or your bank

Hello,We are sorry to hear for your bad shopping experience with this merchant.It looks like on 07/28 you filed a chargeback with your bank for this transaction. The chargeback was settle on Aug 12th. Please contact your bank to find out what the outcome is. Best regards, [redacted]The eCRATER...

Team

As stated in our previous response the customer needs to contact his bank because he is the one who filed the chargeback against the seller. From what we are seeing the buyer won the dispute and should have already received the funds. Below is the proof, that comes directly from [redacted].[txn_type] => adjustment[payment_date] => 07:01:43 Aug 12, 2016 PDT[payment_gross] => -998.00[mc_currency] => USD[verify_sign] => AAJ8sH[redacted][payer_status] => verified[payer_email] => [redacted]@yahoo.com[txn_id] => 6HE1[redacted][parent_txn_id] => [redacted][payer_id] => [redacted][reason_code] => chargeback_settlement[payment_status] => Completed[payment_fee] => -20.00[mc_gross] => -998.00[charset] => windows-1252 [notify_version] => 3.8 [ipn_track_id] => [redacted]As you notice the adjustment amount is negative and the reason code is chargeback_settlement.Please see:https://[redacted]"chargeback_settlement: The gross shows negative if found in the Buyer's favor, and the funds are sent back to the Buyer."This indicates that the the customer won the dispute and the funds were sent back to him.

We reached the merchant "thedjaddicts" and requested order status for this transaction. He did not respond so we refunded the order. Please note that it may take 3-5 business days for the refund to show in your bank statement.We apologize for your bad shopping experience with this merchant.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

If you are authorized by the trademark holder, you can file official notice of infringement. According to the USPTO the name [redacted] accessories is not a registered trademark.Merchant does not claim to represent [redacted], neither he uses or references to [redacted]'s images, logos and...

text.His store is located :http://[redacted]

We reached out the merchant and he replied that the order #[redacted] was shipped on 04/08.The tracking number is: [redacted]http://directlinktrackedplus.com/multipletrack-client2.php?lang=en&...⇄ the order clears the customs...

in US, it will become trackable through USPS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We've been over this! I even filed a complaint WITH you to try and resolve this issue and you refused to do anything about it. You also sent me a series of useless messages and pretty much insulted my intelligence by sending me links to their contact page and telling me to take up the issue with the vendor myself when it was already made clear that I've already tried that, hence the reason for my complaint TO YOU!! If you like I can even resend the entire message thread to you as well! Please stop sending me useless information. This occurred on YOUR site! You even have a place to go to file complaints like this but you refuse to do ANYTHING about it?!?! Than why even have that as an option?So far, you've been anything but helpful in this issue. I originally filed the complaint with you after trying multiple times to contact the vendor to cancel the order. OBVIOUSLY, that was the FIRST thing I tried to do. As i've already discussed with you, trying to contact them via the email on THIS link fails completely. I forwarded you the message delivery failure which you promptly ignored completely and sent me yet another link with their primary email. Their primary email is actually on the receipt and was OBVIOUSLY the first thing I tried when I realized my mistake, hence the reason for all three of my complaints ([redacted]). Now tell me, HOW the [redacted] is that in anyway helpful? Does it get me my money back? No! Does it help me contact the vendor? No because they've ignored every email either of us have sent to that address so far. Does that link provide any helpful information to resolve this issue? No, as I have pointed out numerous times to you people already, that information is also present on the receipt and OBVIOUSLY I've already tried contacting them there without any response. I want my money back and I'm not going to stop pursuing this until something is done about it. I'm attaching a copy of the originally receipt for you along with the original complaint submitted to you and the responses I've gotten to that email so far. Obviously filing complaints with you is completely useless as you have no interest in dealing with them at all, which is why I've filed this complaint with the Revdex.com against you in the first place. You willing to receive complaints but not willing to do anything about them. You've made that pretty clear already.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My gratefulness to the Revdex.com for their diligence. My complaint when nowhere when I contacted the business directly, but within a matter of days after your participation I see results. Thank you. I will steer clear of eCrater going forward.
Regards,
[redacted]

Hello [redacted],We are sorry to hear for your bad shopping experience with this merchant. The transaction has been refunded on 08/22. You should be able to see the refund in your bank statement.In addition the merchant's account is currently deactivated and the merchant cannot process any...

orders. Best regards,The eCRATER Team