Ed Bryant Construction

It’s unfortunate that the customer has had cosmetic issues with his driveway, but I am not responsible for damage to concrete due to rock salt I have tried to remedy the situation in a manner that I thought was fair to the customer I have offered to replace the apron blocks which have received the most damage due to the City of [redacted] using rock salt and calcium chloride on his street and to make repairs to some spots on the upper drive I can not agree to his desired settlement of replacement of his driveway In the summer of 2013, his neighbor called and asked me to look at his driveway I drove out that summer to look at both driveways and noticed they had a few rock pops, which can happen regardless of whose concrete or contractor installs the concrete and felt that no further action was needed (Some rocks are softer and absorb more water When they freeze they expand Gravel used for concrete is indigenous to this area.) After this past severe winter I received a call from the other homeowner (the person who made the recent complaint to the Revdex.com) When I went back to look at his driveway this spring (March, 2014), I noticed the driveway had what appeared to be salt damage, especially toward the bottom of the drive There was a pattern on the apron that appeared to be from a salt truck wheel spreader I told the homeowner I would contact the concrete supplier and get back to him My intention was to see if I could get the concrete company to take a look at the apron to see if they would be willing to cover the cost of the concrete for replacing the apron Upon looking at the concrete the concrete company said their product was mixed to *** specifications Structural integrity was not compromised by surface imperfectionsPer home builders association industry standards concrete is deemed acceptable They would not agree to cover the cost of the concrete to have the apron replaced I also contacted the City of [redacted] Highway Department and was told they had salted the street with rock salt And when the temperature went down they switched to calcium chloride My contract clearly states that I cannot be responsible for deicing salts The pattern of damage to the apron clearly suggests salt In trying to resolve this matter the customer started talking to me as if I were a child He threatened to ruin my reputation and that is where I chose to hang up I sent an email to the customer on May 16, and told him that my contract does state that I can't be responsible to damage from salt However, to try to resolve his driveway issues, I offered to make repairs to some spots on the upper driveway using a [redacted] Product Resurfacer and replace the two apron blocks at the street In addition, if he cleans the driveway (remove existing stains such as oil, dirt, chalk, etc.) I would seal it at my expense I have tried very hard to satisfy his concerns I have offered to fix the driveway as I deem appropriate for the situation Most concrete contractors would not offer to do what I have offered to do

MrBryant's company installed a new concrete driveway for my home in September of Initially the driveway looked greatThe 2011-winter was very mild, and the few pop-outs that occurred appeared normalThe following winter, the number of pop-outs dramatically increased, and continue to occur despite the application of a penetrating sealerI called MrBryant after the 2012-winter, without seeing our driveway he immediately blamed salt, which we've never used on our drivewayHe said he'd come over to take a look, but never didHe never responded to further calls or emailsI would highly discourage doing business with MrBryantHis product has been inferior and his business conduct, questionable

It’s unfortunate that the customer
has had cosmetic issues with his driveway, but I am not responsible for damage
to concrete due to rock salt.  I have
tried to remedy the situation in a manner...

that I thought was fair to the
customer.  I have offered to replace the
2 apron blocks which have received the most damage due to the City of [redacted] using rock salt and calcium chloride on his street and to make
repairs to some spots on the upper drive. 
I can not agree to his desired settlement of replacement of his
driveway. 
In the summer of 2013, his neighbor
called and asked me to look at his driveway.  I drove out that summer to
look at both driveways and noticed they had a few rock pops, which can happen
regardless of whose concrete or contractor installs the concrete and felt that
no further action was needed.  (Some
rocks are softer and absorb more water.  When they freeze they expand.
 Gravel used for concrete is indigenous to this area.)
After this past severe winter I
received a call from the other homeowner (the person who made the recent complaint
to the Revdex.com).  When I went back to look at his driveway this spring (March,
2014), I noticed the driveway had what appeared to be salt damage, especially
toward the bottom of the drive.  There was a pattern on the apron that
appeared to be from a salt truck wheel spreader.  I told the
homeowner I would contact the concrete supplier and get back to him.  My
intention was to see if I could get the concrete company to take a look at the
apron to see if they would be willing to cover the cost of the concrete for
replacing the apron.
Upon looking at the concrete the
concrete company said their product was mixed to [redacted] specifications.
 Structural integrity was not compromised by surface imperfections. Per
home builders association industry standards concrete is deemed acceptable.
They would not agree to cover the cost of the concrete to have the apron
replaced.  I also contacted the City of [redacted] Highway Department and
was told they had salted the street with rock salt.  And when the temperature went down they
switched to calcium chloride.  My contract clearly states that I
cannot be responsible for deicing salts. 
The pattern of damage to the apron clearly suggests salt.  In trying to resolve this matter the customer
started talking to me as if I were a child. 
He threatened to ruin my reputation and that is where I chose to hang
up.  
I sent an email to the customer on May 16, 2014 and told
him that my contract does state that I can't be responsible to damage from
salt.  However, to try to resolve his driveway issues, I offered to
make repairs to some spots on the upper driveway using a [redacted] Product
Resurfacer and replace the two apron blocks at the street.  In addition,
if he cleans the driveway (remove existing stains such as oil, dirt, chalk,
etc.) I would seal it at my expense.  I
have tried very hard to satisfy his concerns.  I have offered to fix the driveway as I deem appropriate for the
situation.  Most concrete contractors would not offer to do what I have
offered to do.

Mr. Bryant's company installed a new concrete driveway for my home in September of 2011. Initially the driveway looked great. The 2011-2012 winter was very mild, and the few pop-outs that occurred appeared normal. The following winter, the number of pop-outs dramatically increased, and continue to occur despite the application of a penetrating sealer. I called Mr. Bryant after the 2012-2013 winter, without seeing our driveway he immediately blamed
salt, which we've never used on our driveway. He said he'd come over to
take a look, but never did. He never responded to further calls or emails.
I would highly discourage doing business with Mr. Bryant. His product has been inferior and his business conduct, questionable.