This is in reference to Mr [redacted] : The advertisement was a compliment promotion with [redacted] ) The TV was awarder to another consumer, we requested the name of that customer If you have any further questions please feel free to call [redacted] * [redacted] General Manager ** [redacted] Grants, NM
Mr [redacted] , In response to your letter concerning the work that was on your truckOur dealership usually deals in original parts for the vehicles we work on , plus to give the consumer a choice When we received the letter with your information for aftermarket parts from your search, at this point we are comparing apples to oranges and the reason I say this is, we gave you a choice of General Motor factory of a salvage yard partsAfter reviewing you choices you authorized to purchase the new General Motor Parts The Labor charged from the work that was done from All Data, the industry guideline for work performance by time As far as the timeline we have this: On August 09, you drove into our dealership for a diagnosis on your Chev Silverado because you stated that the vehicle was not shifting properly The return diagnosis was that your vehicle was in need of a transmission After you reviewed the choices you opted for the General Motor new transmission at 10:28am on August 11, At that time you requested a tune up to be done Upon inspection we found head gasket issues and an engine was also recommended You checked with your wife about maybe a possibility of trading in the unit or getting it repaired Again your decision was to have your vehicle fixed with both a new transmission and engine Parts were ordered and our records indicated that the parts were approximately days out In the meantime the technician that diagnosis your vehicle was working on w engines that were in our shop before your vehicle arrived Due process is to work on the vehicles in the order they arrived, so when your parts were not here the he went back to work on the other vehicles he had in his stall which we had the parts for We started working on your truck on September 2, and the work was completed on September12, You were told the truck was going to be completed on the 10th but your arrival was on 9thSmall issues came up preventing us from completing the repairs on time We were finishing up on your truck and the brackets for your cattle guard were rusted through and we told you we could not remount it properly because of the rust and you asked us to put it in the bed of the truck You also mentioned a/c and cruise control issues at this time and being late in the evening we would look at it the next morning of Saturday the 13th That night we assisted you with hotel accommodations on Friday September 12, After your departure you did return for minor issues, loose bolts, secure battery We also made new brackets for your cattle guard and remounted it at not expense to you It is our opinion that you did authorize and sign for both a new engine and transmission which both items carry a national warranty should anything go wrong with either item
This is in reference to Mr [redacted] : The advertisement was a compliment promotion with [redacted] ) The TV was awarder to another consumer, we requested the name of that customer If you have any further questions please feel free to call [redacted] * [redacted] General Manager ** [redacted] Grants, NM
Mr [redacted] , In response to your letter concerning the work that was on your truckOur dealership usually deals in original parts for the vehicles we work on , plus to give the consumer a choice When we received the letter with your information for aftermarket parts from your search, at this point we are comparing apples to oranges and the reason I say this is, we gave you a choice of General Motor factory of a salvage yard partsAfter reviewing you choices you authorized to purchase the new General Motor Parts The Labor charged from the work that was done from All Data, the industry guideline for work performance by time As far as the timeline we have this: On August 09, you drove into our dealership for a diagnosis on your Chev Silverado because you stated that the vehicle was not shifting properly The return diagnosis was that your vehicle was in need of a transmission After you reviewed the choices you opted for the General Motor new transmission at 10:28am on August 11, At that time you requested a tune up to be done Upon inspection we found head gasket issues and an engine was also recommended You checked with your wife about maybe a possibility of trading in the unit or getting it repaired Again your decision was to have your vehicle fixed with both a new transmission and engine Parts were ordered and our records indicated that the parts were approximately days out In the meantime the technician that diagnosis your vehicle was working on w engines that were in our shop before your vehicle arrived Due process is to work on the vehicles in the order they arrived, so when your parts were not here the he went back to work on the other vehicles he had in his stall which we had the parts for We started working on your truck on September 2, and the work was completed on September12, You were told the truck was going to be completed on the 10th but your arrival was on 9thSmall issues came up preventing us from completing the repairs on time We were finishing up on your truck and the brackets for your cattle guard were rusted through and we told you we could not remount it properly because of the rust and you asked us to put it in the bed of the truck You also mentioned a/c and cruise control issues at this time and being late in the evening we would look at it the next morning of Saturday the 13th That night we assisted you with hotel accommodations on Friday September 12, After your departure you did return for minor issues, loose bolts, secure battery We also made new brackets for your cattle guard and remounted it at not expense to you It is our opinion that you did authorize and sign for both a new engine and transmission which both items carry a national warranty should anything go wrong with either item