Ed Hicks Nissan

Complaint: [redacted] I am rejecting this response because: I contacted NMAC and spoke with [redacted] He informed me he had been in contact with [redacted] , Sales Manager and informed him the vehicle was on hold but it was the responsibility of the dealership to contact the auction to have the vehicle transported back to them at their expense My husband and I were not informed that we did not qualify for early lease termnination for an entire week and the dealership had already sent the vehicle to auction and terminated the lease contract with NMAC therefore, I am not responsible for transport fees either to have the vehicle returned since it was a "mix up" by the dealership Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the response as lame Wow.....Getting me in a loaner was a nice gesture but not justification for the lack of response and negligence for OVER A MONTH in repairing my vehicleYou cannot justify the run-around I got, the indignant attitude I received, the lack of service for OVER A MONTH by providing me a loaner I didn't get an answer until this very complaint was filed Only because I reported them were they responsive, otherwise I am certain they would not have fixed and given me my car backThey obviously don't care about the service they provide, and short of filing legal action you can't get results with themIt's a complete deception to just sell cars and not service themI am disgusted with this dealership and will NEVER do business with them againI would not recommend them to anyone Their response is lame,at best, and in line with their poor business practice Regards, [redacted]

Confusion surrounding customer's options at the end of their lease were based upon Nissan Motor Acceptance Corporation periodically offering a Lease Loyalty Program where a certain number of remaining payments of an existing lease could be waived if a lease customer traded their vehicle in on a new Nissan This is a NMAC sponsored program and the dealer does not control when the programs are available and how many lease payments are waived under the program when it is offered.When [redacted] dropped the vehicle off in January, 2017, he indicated they currently had plenty of vehicles and did not want to replace their 370Z with another Nissan.At the date he dropped off the vehicle, there were six remaining payments that were the responsibility of the customer if they chose not to acquire a new Nissan and take advantage of the Lease Loyalty Program currently offered through Nissan Motor Acceptance Corporation.When we received this complaint, we contacted NMAC and they were able to hold the ***'s vehicle from being auctioned off until they could speak with the [redacted] family to determine if they wanted the vehicle returned to them.As of 2/10, we provided the [redacted] with a direct contact number of a NMAC employee to review their options for either having their car returned or allowing it to be auctioned and being responsible for the remaining payments under their lease (see copy of original lease attached to this response)

I spoke with [redacted] on 8-12-and reviewed with him that we had removed his email address from our dealer management system.It appears his email address remains connected to [redacted] ***'s vehicle in the Nissan system, so we have placed a request with Nissan to remove the email address from their system as well.I asked [redacted] to forward me an example of the emails he had been receiving to confirm the source of the emails was Nissan corporate to confirm we were removing it from the correct source files.I apologized for the inconvenience caused by the email notifications he had received on behalf of [redacted] ***'s Nissan.He indicated he would forward the email and did not require any additional support in response to his Revdex.com complaint[redacted] ***

We have removed [redacted]'s email from our database.We continue to work with Nissan to confirm their database is purged of [redacted]'s email address connected to [redacted]' vehicle.We will provide any and all assistance to any legal counsel he engages or the Attorney General to explain our efforts.

I spoke with [redacted] on 8-12-17 and reviewed with him that we had removed his email address from our dealer management system.It appears his email address remains connected to [redacted]'s vehicle in the Nissan system, so we have placed a request with Nissan to remove the email address from...

their system as well.I asked [redacted] to forward me an example of the emails he had been receiving to confirm the source of the emails was Nissan corporate to confirm we were removing it from the correct source files.I apologized for the inconvenience caused by the email notifications he had received on behalf of [redacted]'s Nissan.He indicated he would forward the email and did not require any additional support in response to his Revdex.com complaint.[redacted]

Ms. [redacted] was provided a loaner vehicle to use while her vehicle was in our shop.[redacted] has connected with the Ms. [redacted] and her seat has been replaced and she is back in possession of her vehicle as of August 4th.

Complaint: [redacted]
I am rejecting this response because:  I am still receiving emails from this company and I am tired of requesting this to stop.  I am seeking legal counsel along with the help from The AG office of Texas to have this stopped since this company cares less to help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted]. I accept the response as lame.  Wow.....Getting me in a loaner was a nice gesture but not justification for the lack of response and negligence for OVER A MONTH in repairing my vehicle. You cannot justify the run-around I got, the indignant attitude I received, the lack of service for OVER A MONTH by providing me a loaner.  I didn't get an answer until this very complaint was filed.  Only because I reported them were they responsive, otherwise I am certain they would not have fixed and given me my car back. They obviously don't care about the service they provide, and short of filing legal action you can't get results with them. It's a complete deception to just sell cars and not service them. I am disgusted with this dealership and will NEVER do business with them again. I would not recommend them to anyone.  Their response is lame,at best, and in line with their poor business practice.
Regards,
[redacted]

RESPONSE: Mr. [redacted] purchased a new 2015 Nissan Altima from our dealership and traded in his leased Nissan on April 15, 2015.  During the sale we agreed to make the remaining eight scheduled lease payments on his existing lease for a total of $3,587.84.  Mr. [redacted] did not disclose to our...

staff that he had deferred one of his payments on the lease through NMAC which resulted in his owing nine total payments instead of the eight scheduled to satisfy his lease contract.  We did not have the finance approval amount available to simply add on the additional payment when it was revealed that it was owed as payment for the undisclosed deferral.  As such, our General Manager offered to allow Mr. [redacted] to return the 2015 Altima and continue to drive his leased vehicle.  Mr. [redacted] chose not to exercise that option, he decided to keep the new Altima and the finance contract was secured.   We are not in a position to absorb the additional payment of Mr. [redacted] original lease.   Thank you for letting us know about the complaint before the deadline to respond.   Please advise if we need to provide any additional information to close the complaint.     [redacted] Ed Hicks Imports, Ltd. Ed Hicks Infiniti, Ltd. Ed Hicks Nissan, Ltd. [redacted]
[redacted]
[redacted]
[redacted]

Confusion surrounding customer's options at the end of their lease were based upon Nissan Motor Acceptance Corporation periodically offering a Lease Loyalty Program where a certain number of remaining payments of an existing lease could be waived if a lease customer traded their vehicle in on a new...

Nissan.  This is a NMAC sponsored program and the dealer does not control when the programs are available and how many lease payments are waived under the program when it is offered.When [redacted] dropped the vehicle off in January, 2017, he indicated they currently had plenty of vehicles and did not want to replace their 370Z with another Nissan.At the date he dropped off the vehicle, there were six remaining payments that were the responsibility of the customer if they chose not to acquire a new Nissan and take advantage of the Lease Loyalty Program currently offered through Nissan Motor Acceptance Corporation.When we received this complaint, we contacted NMAC and they were able to hold the [redacted]'s vehicle from being auctioned off until they could speak with the [redacted] family to determine if they wanted the vehicle returned to them.As of 2/10, we provided the [redacted] with a direct contact number of a NMAC employee to review their options for either having their car returned or allowing it to be auctioned and being responsible for the remaining payments under their lease (see copy of original lease attached to this response).

Complaint: [redacted]
I am rejecting this response because:
I contacted NMAC and spoke with [redacted].  He informed me he had been in contact with [redacted], Sales Manager and informed him the vehicle was on hold but it was the responsibility of the dealership to contact the auction to have the vehicle transported back to them at their expense.   My husband and I were not informed that we did not qualify for early lease termnination for an entire week and the dealership had already sent the vehicle to auction and terminated the lease contract with NMAC therefore, I am not responsible for transport fees either to have the vehicle returned since it was a "mix up" by the dealership. 
Regards,
[redacted]