Ed Jacobs & Associates

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAlthough I understand that the advertised price being negotiable is based on individual assumption, I still feel it would be more helpful to customers just to advertise no-haggle pricingI would still do business with Modesto Toyota in the future if I found the right vehicle at the right price

Tell us why here...Complaint #*** ***When the customer returned approx one to two days after purchase and was dissatisfied with purchase she stated she was upset because vehicle was not discounted. She attempted to just leave vehicle at dealership and Sales Manager explained
that it was her car and the purchase would not be rescinded,That there is no “3-day Cooling off Period on a vehicle purchase.Scions are not discounted from sticker price; it is the policy of ToyotaOur desk manager learned from customer that she was unhappy with style of headlights compared to a Subaru. Our sales department ordered and installed requested headlights at no charge to customer. Headlights were ordered and installed and customer left with vehicle and stated she would keep it.At no time was a Spanish Contract requested and customer and sales and finance persons were able to converse with no language problems.The customer had requested a price on monthly payments and tax and that was explained and given to her (copies in sales jacket file). Customer agreed to all steps of lease/purchase

Tell us why here
Modesto Toyota’s pricing on our used vehicles is prominently displayed on all of our advertising including our website. This is neither a “deceptive” nor “poorly advertised policy.” Our vehicles are priced to be competitive. We research the market extensively
on each unitThat reflects in our pricing
The assumption that the advertised price is the beginning point for negotiation is based solely on this individual’s opinion
We do not practice deceptive advertising or sales tactics nor will we change our policy of advertising the pricing on our units at the actual selling price

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAlthough I understand that the advertised price being negotiable is based on individual assumption, I still feel it would be more helpful to customers just to advertise no-haggle pricingI would still do business with Modesto Toyota in the future if I found the right vehicle at the right price